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Krystal Cancun

AMOMAUS$ 132*
View Deal
May 7 May 8
1 room 2 adults 0 children
US$ 149*
US$ 132*
Great Deal
US$ 149*
US$ 149*
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Krystal Cancun
Krystal Cancun
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4,673 Reviews from our TripAdvisor Community

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There are newer reviews for Krystal Cancun
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Showing 1,931: English reviews
Reviewed 27 June 2014

When we arrived we received keys to a room that had not been cleaned yet. We were then moved to another room where the keys didn't work and the AC went out. Now we are in the 3rd room and it is not what I expected. The AC in the 3rd room isn't the best so we had to ask...

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5Thank LKThoma
Atlanta
Reviewed 25 June 2014

The staff weren't very friendly. We had a waiter named Robert in two different restaurants he was terrible. Not attentive at all. I loved Jaira! David! Two different Rafael's! Javier aka lover lover! & Luis Enrique aka Kiku! They were awesome! If the whole staff were like these few it would've been a super experience! Shout out to them! The...

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3Thank Beautiful302
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you for your preference and time. I am sorry to hear this, Gracias as well for the information. With this complete review i can take an action immediately. Gracias señor. Lvpaguilar@krystal-hotels.com

Sydney, Australia
Reviewed 24 June 2014 via mobile

So the pros of this hotel are the beautiful beach and the location to the night clubs That being said, don't count on getting a good sleep, as you can here the music from the night clubs every night. The rooms seem nice and modern, but the air con hardly works (23 degrees our room was at the lowest temperature)...

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11Thank AussieOzOz
São Paulo, São Paulo, Brazil
Reviewed 21 June 2014

There was a problem due to a leak that flooded the bathroom and the housejeeping service was not good The clerk did not exchange my money to facilitate the tips. At least, the location is excellent, near the main points as Hard Rock and Coco Bongo.

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2Thank Andre A
Paris A, Gerente at Krystal Cancun, responded to this review

Gracias if you could please let me know more about this issue... Please we need you dates of travel. As well in the hotel we do not change usd currecy by governemt laws. I think this is something that is not part from the good services of the hotel we llike to offer. Thank you. Lvpaguilar@krystal-hotels.com

Katy, Texas
Reviewed 21 June 2014

We were visiting cancun for 11 days and wanted a nice place to stay, and the Krystal seemed to be perfect. When we arrived the front desk greeted us and got us quickly set up in our room. At one point we had a problem with the AC, but it was fixed very quickly. The food is great. Every day...

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Thank MichaelB11979986762
Bronx, New York
Reviewed 20 June 2014

If you're looking for a beautiful beach-centered resort, you'll love Krystal hotel & resort. Our room had a beautiful ocean view (with a lovely balcony) which was almost perfect except for some of the roof obstructing the right side of our view. I would recommend booking 4th floor and above, any odd number, except those ending in 01. Food is...

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2Thank Tonya B
Liverpool, England, United Kingdom
Reviewed 15 June 2014

After 4 days in Isla Mujeres we went to Cancun for a couple of days. It was our wedding anniversary so I decided to book the romantic room with ocean view. We arrived early and were advised that the room would be ready at 3pm, they collected our bags and then we could walk around. We returned at 3pm but...

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6Thank J F
Montreal, Canada
Reviewed 15 June 2014

I have spent a fantaxtic week at Cancun from 2014-05-11 to 2014-05-18. I stayed at the Krystal hotels & resort highly recommended by the agency Tours Mont-Royal. I was'nt disapointed, on the contrary, I have been mostly satisfied, This hotel is beautiful and I had a room with balcony and exquisite view on the ocean..... The room was nice and...

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2Thank Lise A
Anaheim, California
Reviewed 12 June 2014

I would never stay at this hotel again! We stayed a week too long, and was desperate to leave! We bought the all inclusive which was very disappointing; food was terrible except for the buffet breakfast which was ok--if you don't mind omlettes every morning ,that was the only decent variety that wasn't left over from days before. Don't expect...

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7Thank kim p
Paris A, Gerente at Krystal Cancun, responded to this review

Thank you for letting us know your opinión. We have 4 resturants and one of them is the best mexican restaurant in Cancun... i will take a note on your feedbacks for sure... We have only one tower from the 4 we have that is located next to a night club, it has 18 rooms. that are close to a...

Santo Andre, SP
Reviewed 11 June 2014

This hotel is in a good place and have a good infra. But I had a terible approach by RCI, the company that have services in this hotel. The restaurants are good but the menu does not change a lot. I choose the all included program

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3Thank Ettore M
Paris A, Gerente at Krystal Cancun, responded to this review
Google Translation

Hola, Nos gustaría más saber a que se refiere con un enfoque lejos de RCI..? Estamos a sus órdenes. Lvpaguilar@krystal-hotels.com

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May 7 May 8
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun. ... more   less 

Additional Information about Krystal Cancun

Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 6,866 - ₹ 18,590 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Krystal Cancun 3.5*
Number of rooms: 435
Reservation Options:
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Also Known As:
Krystal Cancun Hotel Cancun
Nh Hotels Cancun
Nh Krystal Cancun Hotel
Krystal Hotel Cancun
Nh Krystal Hotel Cancun
Hotel Style:
#49 Spa Hotel in Cancun
#57 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Krystal Cancun staff and other travellers.
292 questions
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Questions? Get answers from Krystal Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to check on the location of your room to see if it's overlooking the beach or the night clubs.”
kas2ne, 19 Apr 2017 | Read review
“All rooms need upgrading. They are horrible.”
armandoespinoza10, 17 Apr 2017 | Read review
“We had free wi-fi because of the club level. Not sure if everyone gets it free.”
lalainalamo, 11 Apr 2017 | Read review
“No rooms in this hotel are quiet because you are very closed to the party area and the rooms are not sound proof.”
guera323, 11 Apr 2017 | Read review
“Higher levels are much more quite and have better view.”
474shahramr, 10 Apr 2017 | Read review
5 of 5
AMOMA
US$ 132* /night
View Deal
Expedia.comUS$ 149
TravelocityUS$ 149
Hotwire.comUS$ 149
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Prices are for 1 room, 2 adults
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