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Hotel Krystal Cancun

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Paseo Kukulcan Km 9 Lotes 9 Y 9A Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (5959)
360
Panoramas (15)
Dining (397)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Krystal Cancun
Updated 19/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#82 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
The Krystal Cancun offers the best of both worlds. It is in the prime area of Punta Cancun - the heart of the activities and entertainment district of Cancun - yet once you step through our doors, leave the hustle and bustle of the world behind as you relax on our stretch of white sand beach, take a dip in our hotel's panoramic pool, or enjoy a massage at the spa or even better, abandon yourself in our beach bali beds. Everything you could need or want is at your fingertips and our goal is to ensure your ultimate relaxation. Our resort's stunning rooms and suites have been designed for every kind of traveler in mind, from our family rooms, which provides more space, to our ocean view guest rooms, to our suites - including the master and presidential suites which have their own private pools! We'll tantalize your palate with a wide range of cuisines in our three restaurants, cool your thirst at our three bars, ease your wallet with our affordable all-inclusive plan, and even handle all of the details for your meeting, conference, wedding, or group event. When it's time to get away from it all, come to Cancun and let us pamper you at the Krystal Cancun.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Languages Spoken
English, Spanish

Location

Full view
97Great for walkers
Grade: 97 out of 100
75Restaurantswithin 0.5 km
18Attractionswithin 0.5 km
8179Reviews457Q+A100Room tips
Traveller rating
  • 3,382
  • 2,126
  • 1,207
  • 663
  • 812
Time of year
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Popular mentions
David B wrote a review Yesterday
1 contribution1 helpful vote
We had the all inclusive package. We ate at the buffet a number of times the buffet was good To above average. I recommend to reserve at the specialty restaurants. We went to Las Velas. I ordered the salmon and it was great. Justo and M Matos provided excellent service. We also went to Mexican restaurant. I ordered the filet and the meat melted in your mouth. We had excellent service from Alberto and Miguel. The drinks at all the bars was good. We had an air conditioning problem in our first room and they upgraded us to a nicer room. Everyone was friendly and helpful. I would certainly come back to Krystal if we come back to Cancun.
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Date of stay: October 2021Trip type: Travelled on business
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear davidbT7767SE, Thank you very much for taking the time to share your recent experience at Krystal Cancun. I am happy to read that your overall stay was enjoyable, highlighted by the service. We are sure that your comments will be a great source of motivation for all our staff, as it is always heartwarming to know that hard work does not go unnoticed. We will be honored to be your hosts. Sincerely, The Management.
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ekeahey wrote a review 21 Oct
Lakeland, Tennessee15 contributions18 helpful votes
Absolutely the best beach in Cancun. The accommodations and amenities are excellent. Starting with our welcome by Raphael as we arrived and he took care of our luggage and welcomed us back to the hotel. Luani checked us in at the desk with a wonderful smile and attitude. She is so very helpful and efficient. Cynthia Salvidar continues to amaze and take care of our family. She is especially an extended member of our family. Norma was busy as usual this time with added responsibilities of all the food and drink services in the pool area yet she made sure to speak to each of us and make us feel at home. Cristina Diaz took care of our room each day with a smile and wonderful greeting. She delighted us with towel sculptures each day which were truly amazing. The staff and especially the ones I have mentioned above are all outstanding people. They are professional, efficient and welcoming to everyone. Our family is pleased that we have had the opportunity to get to know each one through the years we have been coming to the Krystal. We look forward to returning.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Room Tip: Ocean view rooms have outstanding views but come with a little more noise than the opposite side.
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1 Helpful vote
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear Guest; Allow us to thank you on behalf of the entire Krystal Cancun team for your visit and also for taking the time to share your experience with our resort. We are very glad to know that your stay with us was very pleasant, and that you were very pleased with the service of our excellent team of collaborators. We look forward to welcoming you again in the near future. Best regards, the management.
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Alfonso P wrote a review 20 Oct
1 contribution
Juan our server for the night rendered a great service that deserves more than 5 stars. We ordered their popular tacos and steak which are both outstanding. Definitely highly recommended! We’ll be back for more!!
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear Guest; Thank you very much for taking the time to share your experience, we are very pleased to know that you enjoyed our dining options and the quality we offer, we will be congratulating our staff for their excellent service. We look forward to the honor of seeing you again. Best regards, the management.
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Марина Б wrote a review 20 Oct
1 contribution
Very friendly and caring staff, special thanks to Diana and Aracel for your recommendations and help in choosing a dish. Everything is very tasty and most importantly fresh, as well as a very fast serving of dishes. I recommend everyone to visit it. With love from Russia
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear Guest; Thank you very much for taking the time to share your experience, we are very pleased to know that you enjoyed our dining options and the quality we offer, we will be congratulating our staff for their excellent service. We look forward to the honor of seeing you again. Best regards, the management.
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Brandy W wrote a review 20 Oct
Bedford, Ohio30 contributions17 helpful votes
If you get what you paid for isn't believed, booking this all-inclusive will show you it's true 💯. Booked this trip through a telephone call I received from Luxury World Marketing LLC. They gave me 2 stays for $99. All I had to do was sit through a vacation club pitch. In my mind, 5 days 4 nights at an all-inclusive in Cancun, Cabo, Loreto, or Puerto Vallarta sounds like a good deal. Add a 5 day 4 night stay in Orlando, I'm getting more than my money's worth. The pitch was actually good, but my fiance wasn't going to ok it without thinking about it first. The hotel that they put us in is dated and has a slight sewage smell, but overall was decent. The food was good, not anything to write home about though. The drinks, besides the straight shots and wine, were a little sweet for my taste, but drinkable. The pool is also dated, but nice. The beach is the best thing about this resort. I went to a wedding at Dreams Riviera while I was there, Krystal's beach is AAA+ compared to theirs. If you want to pay more & have better accommodations, go to Krystal Grand. If you just want a nice beach with basic food and drinks, go to Krystal Cancun.
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Date of stay: October 2021Trip type: Travelled as a couple
Room Tip: Do not rent a car in Mexico. Do not stop at the gas station on the way to the airport before you...
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Response from Krystal Cancún, Innkeeper at Hotel Krystal Cancun
Responded yesterday
Dear Guest, We appreciate your comment. It is with great concern that we receive your review as this is not the type of experience we strive to offer our guests. Providing our guests with an outstanding vacation experience is our main goal, and we are truly sorry to hear that your expectations were not met during your stay. Your feedback is very important to us, and will help us continue to improve to better serve you on future stays. We will share with our different areas to rectify for our future guests. Respectfully, the management.
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PRICE RANGE
US$92 - US$194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
krystal cancun hotel cancun, nh hotels cancun, nh krystal cancun hotel, krystal hotel cancun, nh krystal hotel cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
435
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Frequently Asked Questions about Hotel Krystal Cancun
Which popular attractions are close to Hotel Krystal Cancun?
Nearby attractions include Coco Bongo Cancun (0.3 km), Mandala Cancun (0.3 km), and After Dark Events and Entertainment (0.2 km).
What are some of the property amenities at Hotel Krystal Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Hotel Krystal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Krystal Cancun?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Krystal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Krystal Cancun?
Conveniently located restaurants include Marinero's, El Granero Grill & Drinks, and Señor Frog's Cancun.
Are there opportunities to exercise at Hotel Krystal Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Krystal Cancun have an airport shuttle?
Yes, Hotel Krystal Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Krystal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Krystal Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Krystal Cancun?
The staff speaks multiple languages, including English and Spanish.