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Sunset Marina Resort & Yacht Club

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Traveller (1426)
Room & Suite (374)
Pool & Beach (327)
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Overview
  • Excellent55%
  • Very good28%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“la vela”(39 reviews)
“lagoon side”(84 reviews)
“sunset group”(19 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
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Reviews (2,391)
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862
511
165
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88
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All reviewsla velalagoon sidesunset groupsister hoteltime sharelobster dinnerjose luisocean sparestaurant staffpool barall inclusive packageshuttle busactivities staffsales peoplewater aerobicsspecial thanksthe entire staff
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471 - 475 of 1,710 reviews
Reviewed 13 February 2017 via mobile

Horrible food sometimes inedible. Worst guacamole I have had in Mexico. Not enough beverage selection for all inclusive. Beds and furniture hard and uncomfortable.Not enough patio furniture for number of people in the room and no cushions with rod iron chairs. Neither jacuzzi in room...More

1  Thank Jenni H
Response from ClaudiaEdith, Assistant Manager at Sunset Marina Resort & Yacht ClubResponded 4 March 2017

Dear Jenni: Thank you very much for sharing your review. Sorry to hear that not fulfill your vacation expectations, as we constantly look for ways to renew and improve the whole aspect of the vacation experience we want to provide. Rest assured that your comments...More

Reviewed 13 February 2017

My wife and 2 adult friends and I were at the Marina between February 4 and 11, 2017. We received exceptional service from several employees of the Marina and the Royal Sunset Resorts including the following individuals: 1. In the Marina restaurant: Rudy, Tino, Fedel,...More

Thank estevenbutler
Reviewed 12 February 2017

The team at the resort worked very hard to make this the best possible vacation. Rudy Sergio, Gonzals, Tino, and the entire dining room team made sure we ate well. Seniorita Eileen and Seniorita Andrea worked very hard poolside to provide activities that all could...More

Thank pletarte8325
Reviewed 8 February 2017

This resort is one of Cancun's gems. It is a peaceful oasis in the Chaos that Cancun has become. The staff are wonderful, very helpful and warm. The rooms are private, secluded and very peaceful. The food at the buffet was always a treat and...More

1  Thank 330toddk
Reviewed 8 February 2017

The service was great. From the restaurant staff, Rudy, Sergio, Gonzals, Henry etc. to the Entertainment staff Andrea, Eileen, Tony and Ivan and our housekeeper Maria, they were great. Jose, Cruz and Fabian were great too. Well, I cant say enough about the bartenders they...More

Thank sparkwolfs
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Spa
Breakfast included
Free Internet
Hotel Amenities
Room Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 151 - US$ 326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 151 - US$ 326 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#26 Spa Hotel in Cancun
#30 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (1426)
Room & Suite (374)
Pool & Beach (327)
Dining (159)
Family and Play Areas (40)
Amenities (18)
Business Centre & Event Rooms (6)
Questions & Answers
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mdhilljr72
28 March 2018|
Answer
Response from jimincancun | Property representative |
You can fish at the resort--it is on the lagoon and not many people do. There are fishing charters that you can take out to do deep sea fishing and you can check at the Marina when you arrive.
0
Votes
drsylvania
6 February 2018|
AnswerShow all 2 answers
Response from jimincancun | Property representative |
Yes, to all questions. We are limited as to the information we can post on this Tripadvisor page but feel free to contact us through Facebook.
0
Votes
Google Translation
drsylvania
6 February 2018|
Answer
Response from jimincancun | Property representative |
The hotel is on the lagoon but there is free transportation by boat and shuttle to our hotel on the ocean.
0
Votes
Google Translation
Room Tips
"rooms facing the lagoon have a beautiful view."
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"Make sure first that its not a Time Share promotions!!!!"
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"We were in #124 overlooking the lagoon. It was quiet. Had a Jacuzzi on the balcony which was very relaxing."
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"The rooms are better in the side of the lagoon"
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