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Sunset Marina Resort & Yacht Club

ElvolineUS$ 187*
View Deal
#30 of 181 Hotels in Cancun
Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
US$ 351*
US$ 187*
Great Deal
US$ 217*
US$ 205*
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Sunset Marina Resort & Yacht Club
Sunset Marina Resort & Yacht Club
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1,798 Reviews from our TripAdvisor Community

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There are newer reviews for Sunset Marina Resort & Yacht Club
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Showing 1,283: English reviews
Reviewed 11 November 2015 via mobile

I recently stayed at this hotel. I wasn't happy at first then I met the amazing staff. Natalia at the front desk made the rest my stay worth while. She was very helpful and professional. If it wasn't for her I would of changed my accommodations to another hotel. Natalia thank you so much for making my holiday amazing

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Helpful?
1Thank Tara M
Lincoln, United Kingdom
Reviewed 9 November 2015

Nothing but excellent service throughout our stay. The bar staff and waiters - Gonzalo, Sergio, Dalia, Roul, Frarasco, Juventino brilliant service! Alonso at the pool bar first class1. No faults with the cleaning of our room, lovely to see a different form of towel art on the bed, thank you Eliazar.

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Helpful?
Thank Louise P
Reviewed 9 November 2015 via mobile

The check-in process was murder. Natalia was not very nice. I booked this vacation in July, and she told me I did not have a reservation. I couldn't understand why my email from Orbitz was not good enough. she kept asking me to send the email to her, which I could not since she would not give me the wifi...

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Helpful?
Thank Spruillchild
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear guest: Tthank you very much for taking the time to share your review, please rest assured what you report will be corrected since we understand the importance of a first impression. We will share your lovely comments regarding the rest of our staff with them. We hope to see you again very soon. Kind Regards

Columbia, Maryland
Reviewed 8 November 2015

This was my third visit to the Sunset Marina & Yacht Club and this time we stayed on the property enjoying the many available activities. (In the past I have taken various excursions). The entire staff is wonderful and have a very special way of making you feel right at home. Every morning our waiter, Juventino, would greet us by...

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Helpful?
Thank Kathy M
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Kathy: Thank you very much for your lovely comments regarding your recent visit. We are very happy to hear you enjoyed your vacation experience and have done so for the last few years. We will be sure to congratulate our staff on your behalf. We hope to see you again very soon.

Indianapolis, Indiana
Reviewed 3 November 2015

Vacationing at the Sunset Marina Resort and Yacht Club means you get to enjoy one of four Sinset properties in Cancun. Sunset Marina has a great swim up pool bar, and Raul makes the best adult beverages. Victor and the team from the activities department plan family friendly events throughout the day. Take advantage of the yoga classes as they...

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Helpful?
1Thank Michelle C
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Michelle: Thank you very much for your lovely review which we appreciate and for taking the time to mention our staff members who contributed to your Vacation by name. We will most certainly share your review with our team who will be very happy to hear how much their hard work is appreciated. We are looking forward to your...

Reviewed 2 November 2015 via mobile

This hotel is great and has great facilities. The reusing of key cards is not good and the lunch buffet should be more extensive, just some gross burgers to eat. Still a pretty good hotel with comfortable king beds and great seating area. Still I would stick to the Ritz Cartlon Cancun or Westin Lagunamar TIP: Get a room on...

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Helpful?
1Thank Stefano G
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Stefano: Thank you for taking the time to write your review and we are happy to hear you enjoyed the facilities. We will most certainly take your comments into consideration regarding our meals and beverages which is something we consider to be of the upmost importance. We thank you for your comments and hope to have the opportunity of...

Exton, PA
Reviewed 2 November 2015

The Sunset Marina Resort & Yacht Club provided a much needed relaxing vacation experience, again. The entire staff made us feel at home and like we were the only guests at the resort. Rudy, along with Zacarias, Francisco, and Henri made sure our dining experience was superb; Alonso at the Pool Bar made sure we never lacked for our drinks;...

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Helpful?
Thank John B
Aberdeen, United Kingdom
Reviewed 26 October 2015

Just returned from a great resort made special be the brilliant staff. Fabian greeted you everyday with a smile and helped with the luggage. Ruddy and his teM of Sergio,go along,higinio,tino and Francisco were at breakfast and lunch always with a friendly chat and welcome.In the evening Seripino and his team of Zacarias,Henry and Miguel always gave beautiful service, topping...

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Helpful?
5Thank David S
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear David: Thank you very much for taking the time to review your stay and it is great to hear you and your family had such a lovely time with our staff who strive in order to ensure our guests enjoy their vacation time to the fullest. We will most certainly complement our staff on your behalf for their hard...

Highlands Ranch, Colorado, United States
Reviewed 25 October 2015

We just came back from over there. We are members on the hotel by the way.It has been about 5 year since the last visit. The first time we were there we thought it was one of the best hotel for the price, hands down. This time it's not the same view. They did some good changes but they forgot...

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Helpful?
Thank Manuel P
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Manuel: Thank you for taking the time to write your detailed review which we sincerely appreciate. We honestly regret to hear you felt as though the quality of the resort has gone down and we will be sure to correct the opportunities for improvement you mention as well as the problems you ran into inside your room. Being a...

Red Deer, Canada
Reviewed 21 October 2015

Luis Climaco was an awesome salesperson for Club Sunset Boutique. We had awesome service at the restaurant with Tino in the day and Henry at night. Henry always greeted us like family, taught us spanish, and was always willing to make us feel at home. The cleaning staff was awesome as well.Tino always made sure that we were taken care...

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Helpful?
Thank Cindy P
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review

Dear Cindy: Thank you very much for your positive feedback regarding your stay at Sunset Marina and we thank you for taking the time to mention our staff members who contributed to making your stay a pleasant one by name. We will most certainly congratulate them for their awesome job and for their hospitality which we are very proud of....

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Breakfast included
  • Laundry Service
  • Babysitting

Additional Information about Sunset Marina Resort & Yacht Club

Address: Blvd. Kukulkan Km. 5.8 | Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 10,672 - ₹ 20,100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sunset Marina Resort & Yacht Club 3.5*
Number of rooms: 177
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Prestigia, Hotels.com and Despegar.com so you can book your Sunset Marina Resort & Yacht Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon Cancun
Cancun Sunset Lagoon
Hotel Style:
#24 Spa Hotel in Cancun
#36 Family Hotel in Cancun
#47 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sunset Marina Resort & Yacht Club staff and other travellers.
84 questions
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Denver, Colorado
Ontario
Moline
3 months ago
Green Springs, Ohio
5 months ago

See all questions (84)

Questions? Get answers from Sunset Marina Resort & Yacht Club staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for lagoon side and a ground floor.”
 of 5 bubbles , 24 Mar 2017 | Read review
“Main floor facing Lagoon is my favorite”
 of 5 bubbles christenealtomare, 21 Mar 2017 | Read review
“Away from the street.”
 of 5 bubbles kris19842015, 14 Mar 2017 | Read review
“A ground level studio on the water is awesome, walk right out to peacefulness!”
 of 5 bubbles ktr1805, 14 Mar 2017 | Read review
“Ask for room with a view of the lagoon.”
 of 5 bubbles jdcarroll2016, 13 Mar 2017 | Read review
5 of 5
Elvoline
US$ 187* /night
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Booking.comUS$ 217
Expedia.comUS$ 205
AMOMAUS$ 351
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*Disclaimer
Prices are for 1 room, 2 adults
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