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Royal Solaris Cancun

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#35 of 182 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Royal Solaris Cancun
Royal Solaris Cancun
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4,134 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Solaris Cancun
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Showing 2,409: English reviews
dodoasca
Reviewed 1 week ago

We just comeback yesterday night from Cancun.Is our first time when we was happy to be done with the vacation! Where to start ? People they are just wow !! They work hard and try to please everybody! Rooms very clean ! Nice pool! But they really need to improve the food , the drinks !Drinks they are so sweet,...

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Thank dodoasca
Colrain, Massachusetts
Reviewed 1 week ago

Once again Royal Solaris has given us a fantastic vacation. The staff is excellent the food great and the drinks and activities are all wonderful. We have to say Eddie was the best waiter ever..he made sure we were well taken care of weather we were on the beach or at the pool. Great guy !!!! we were celebrating my...

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Thank sherriem54
Reviewed 1 week ago via mobile

My boyfriend took me to Cancun for my birthday. It was a weekend getaway, beautiful beaches and great people. I enjoyed myself to the fullest, food was good but the drinks were better. It happened to be spring break week the time we went but it was more relaxing and peaceful.

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Thank Nadia B
Reviewed 1 week ago

Pros: Staff, nightly entertainment, location on the southern portion of the hotel zone, beach, pool area, kayaking in lagoon, all-inclusive food and drink Cons: In hotel room, one drawer in dresser would fall out of track making the drawer unusable. Hot water temperature in shower was sometimes difficult to control. Location: Southern portion of hotel zone. El Rey ruins, Maya...

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Thank Nancy S
Reviewed 1 week ago via mobile

We stayed at the resort for a week and had no problems at all the entire trip. The food at every restaurant is spectacular and all the drinks are well made. There are not too many kids around which was great for our group of mid 20 somethings. The rooms are fairly simple, beds are comfortable, and the views are...

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Thank Zakken2991
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know how much fun you had on your vacations enjoying our facilities and most of all the service from all of our staff! Thanks for your nice compliments! We look forward on welcoming you again in your next visit to Cancún! Best...

Reviewed 1 week ago via mobile

We stayed with our 3 and 1 year old. We spent our days at the kids club pool and the beach. The food was good and there was a nice variety daily of options in terms of where to eat and also what they were serving. Be ready to have someone talk time share stuff to you; we anticipated it...

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1Thank Alyssa S
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know you had a great family vacation and everyone had a fantastic time! We appreciate your comments regarding our staff and our kids club and beach, we look forward on welcoming you again soon! Best Regards, Royal Solaris Cancún

New York
Reviewed 1 week ago

My first time at Royal Solaris and the jury still out on some things, but not the pool bar and its staff. I have never met such gracious staff as the one at the pool par and the area. They are always smiling, always attentive and do not put an attitude face if you dont tip them. We should remember...

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Thank Gliters
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We will certainly congratulate them for their amazing job. We...

Hamden, Connecticut
Reviewed 1 week ago via mobile

Just spent five days at the royal Solaris. The resort was very clean and has a very attentive waitstaff. Our favorite hostesses were Lucero and Amaraina at breakfast and lunch. Our favorite waiters were Ambrocio who catered to our every need. Fernando Garcia was another waiter who was very attentive as well as Jesus at Rosamarinus . We recommend your...

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Thank mdegiacomo
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Michele and Jim, We appreciate you taking the time to share your comments regarding your recent stay with us. We are very happy to read so many names of staff members who went above and beyond with their service and made your trip worth it! Thanks for your feedback regarding our food choices, we have sahred your comments with...

Ridgefield, Connecticut
Reviewed 2 weeks ago

We were 2 adults and our +2 years old toddler. Our room was originally booked with lake view (back of the hotel) however they gave us an Ocean View room, the room itself was small as well as the shower but it was clean and the view was amazing! We asked for a crib for our toddler boy however the...

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Thank Carlos_Kabrass
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are very happy to know all of you had a fantastic time, especially the kids at the Kids Club! Thanks for the feedback regarding Rodizio night, we have shared your comments with our Executive Cheff to improve the service and dishes on this special day. We...

Seattle, Washington
Reviewed 2 weeks ago

We had a mixed experience in Cancun recently. We are members at Royal Solaris Cabo, which is located in Cabo San Lucas and is 17 miles from downtown Cabo. The Cancun Royal Solaris resort is bigger and has a better beach for swimming, and better food. Our 3 20 something kids liked Cancun better. It is however more touristy, although...

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1Thank James H
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear Mr. James H, Thanks for taking the time to give us your feedback regarding your recent stay. We are very sorry for this whole situation, we have shared your comments regarding your representative with Club Solaris, to avoid this situations from happening to other members, we are very sad to know this first impression you had from your visit...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 13,510 - ₹ 23,788 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
432 questions
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Questions? Get answers from Royal Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean view - worth the upgrade”
TaraOP, 23 Apr 2017 | Read review
“The lowest floor on the North end will give you the most convenient access to the pool, restaurants, beach, and activities.”
X6120QHjasonr, 21 Apr 2017 | Read review
“No bad rooms! I prefer balcony; but we had a fantastic view anyway!”
kathleenbX3865MA, 20 Apr 2017 | Read review
“go sea side.. road side is noisy”
461thierryh, 19 Apr 2017 | Read review
“Best views are Ocean Views”
dof2017, 19 Apr 2017 | Read review
5 of 5