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Royal Solaris Cancun

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Royal Solaris Cancun
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3,903 Reviews from our TripAdvisor Community

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Showing 2,260: English reviews
Los Angeles, California
Reviewed yesterday NEW

The weather for Cancun was unpredictable when I visited. The forecast would say it'll storm or rain if checked a day before arriving, however, upon arriving the weather was perfect the whole time. There were clouds that rolled by here and there, but other than that the weather was peachy. For the hotel itself, it was well-kept and the staff...

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Helpful?
Thank Heidi0123
Reviewed 2 days ago NEW

I went to the Royal Solaris early January 2017 with a friend of mine for one last get away before classes were back in swing. We had a great time and made a lot of new friends. The entertainment staff was a BLAST! We had so much fun with Paul, Antonella, Martina, Regina, Detric, etc. We can't wait to go...

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Thank Taylor B
Lynnville, Kentucky
Reviewed 3 days ago NEW

What a great vacation! The food,room,shows and staff we great! It took a day or so to figure everything out, but once we did we had a blast. The entertainment staff made my stay great Detric,Regina,Paul,Oliver,Karina and especially Martina and Eder! Go to the shows they are awesome every night! Everything you need is there. Food is great they have...

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1Thank fxdwg21
New Jersey
Reviewed 3 days ago NEWvia mobile

The service was great, and very friendly. The food was average, but the truth service makes up for the food. Make sure you book the room with the jacuzzi overlooking the ocean....VERY BEAUTIFUL! Great if you get bad weather.

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1Thank SMorgado
Andover, Minnesota
Reviewed 1 week ago

We stayed in 2 different all inclusive resorts on a recent trip to Mexico and I'm glad this was the first place we stayed and not the second. The staff is wonderful and they work hard. But the amenities are just average and the food left something to be desired (if you want good food, make reservations at Marco Polo)....

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3Thank Tom396
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to hare your comments regarding your recent stay. We are glad to know your overall experience was good and you enjoyed the service of our staff more than anything else. We appreciate the feedback regarding our all inclusive amenities as well as our facilities, we have sent your comments to our General Manager so we...

Houston, Texas
Reviewed 1 week ago via mobile

We liked: the AI price was very reasonable, the friendly staff, food, beverages very good, big clean hot tub overlooking the beach, the afternoon coffees were a delight, the size of the rooms was nice, the spa service team good, & the one of the pools was very peaceful. In particular we liked lunches on the Palapa beachside restaurant &...

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1Thank TXhome1225
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are glad to know you overall experience was good and you enjoyed the food, drinks, spa services as well as Marco Polo dinners and the great service from all of our staff. We appreciate the feedback regarding the pool not being heated and the loud noises...

Reviewed 1 week ago

This hotel chain is absolutely amazing. The staff caters to your every need. They make sure that your stay is a memorable one. We went for a couples massage and the ladies were so sweet. Linda and Aurora made sure we felt comfortable and wonderful during our massages. At the service counter, I can't even remember all the names of...

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1Thank Francesca K
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know you had a fantastic time! Thanks for pointing out how great the service at the Spa is! and the service at the desk in Premier Class as well! We will be looking forward on welcoming you again with your family and friends hopefully...

Nebraska
Reviewed 1 week ago via mobile

We have stay at The Royal Solaris for almost 10 years now. We have stayed once every year. The staff is there to help always have great service, drinks, food and beat beach. We are going again this May and bringing our adult children and their significant others. This is our little place of heaven. I just can't get enough...

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2Thank RAMM93
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Dear RAMM93, Thanks for taking the time to share your comments regarding your recent stay and thanks for your loyalty throughout the years! Its always great to have you back and we can't wait to see you all together in May. See you soon! Hoteles Solaris de México, ^R

Fairview, New Jersey
Reviewed 1 week ago

Don't get me wrong. The hotel is pretty good, staff very friendly, service on point. However, I'm really upset with the purchase we were convinced to make when in there. Beware that whenever you walk around the resort, there will be ALWAYS someone trying to sell you their own version of Time Share. They will invite you for lunch and...

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5Thank gislainegir0tt0
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. We are glad to know everything went good during your stay and you received an excellent service from our staff. Regarding the Club Solaris membership we invite you to get in contact with them or if you can send us your e-mail through a message so someone...

Cleveland, Ohio
Reviewed 1 week ago

We stayed during Dec 16-23. Enjoyed every minute of it! It was our first time in Cancun. We enjoyed the staff the best!!! Israel, at breakfast put a smile on our face every day. Filemon, kept the smile on our face throughout the day. In the evening Mariana made sure that the smile stayed on our face. We grew really...

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1Thank arnycsok
SolarisHotels, Manager at Royal Solaris Cancun, responded to this review

Thanks for taking the time to share your comments regarding your recent stay. Its great to know you had a fantastic time and enjoyed the service from our staff overall everything, especially Filemon and Mariana. Thanks for pointing out how good the food is and all the options we have available during the day. We look forward on welcoming you...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The hotel's VIKS Club offers a 6,324-square-foot recreation area for children. Supervised activities include video games, arts and crafts, and painting lessons. The mini water park features The Arch, a themed aquatic area with elephants, gorillas, zebras, rhinoceroses, hippopotamuses, giraffes, and a children's pool and three waterslides. The club is open morning until early evening in the winter, and morning until evening in the summer.Daily adult activities include pool aerobics, bingo, contests, fashion shows, cooking lessons, and athletic competitions. Nightly entertainment shows such as Mexican night and Latino night are produced by the resort's activities/entertainment staff in an air-conditioned theater. After-dark activities also include complimentary one-way transportation to the nightlife area of Cancún.A 300-square-meter health-and-beauty spa features separate steam rooms for men and women. Spa services include massage, body wraps and scrubs, hydrotherapy, and facials. Waxing and hair/nail care are provided by the beauty salon. Open-air massage and hair braiding are offered as well. (Surcharge for all spa treatments, beauty services, and hair braiding.)An air-conditioned, fitness center with mirrored walls contains cardio and weight machines as well as free weights. Within the resort are jewelry, clothing and gift/sundries shops. The resort purifies its water. ... more   less 

Additional Information about Royal Solaris Cancun

Address: Boulevard Kukulcan No. 64 Km 19.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 13,721 - ₹ 25,940 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Royal Solaris Cancun 3.5*
Number of rooms: 307
Reservation Options:
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Also Known As:
Royal Solaris Cancun Hotel Cancun
Royal Solaris Caribe
Solaris Resort Cancun
Royal Solaris Cancun Mexico
Hotel Style:
#30 Top resorts Hotel in Cancun
#32 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Royal Solaris Cancun staff and other travellers.
376 questions
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Questions? Get answers from Royal Solaris Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the beach view”
 of 5 bubbles Heidi0123, 17 Jan 2017 | Read review
“any room would be wonderful at this hotel. Almost all the views are spectacular.”
 of 5 bubbles 971francescak, 9 Jan 2017 | Read review
“Ocean view was awesome!”
 of 5 bubbles arnycsok, 5 Jan 2017 | Read review
“Get ocean view!”
  • Sunset on Christmas Day 2016
 of 5 bubbles 100alineg, 4 Jan 2017 | Read review
“Try for an ocean view on a higher floor.”
 of 5 bubbles 147laurav, 4 Jan 2017 | Read review
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