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Grand Oasis Cancun

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Grand Oasis Cancun
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5,543 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Oasis Cancun
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Showing 2,460: English reviews
Montreal, Canada
Reviewed 30 May 2015

Went here with a friend of mine for a week getaway. We got a really good deal going to this resort, but didn't have much expectations in terms of quality. We were amazed with how good the staff was. Its an entertainment resort, and they do this well. They are able to handle the crowds, which are sometimes overwhelming, but...

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Helpful?
2Thank gneil25
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant and drink options, our entertainment and our service. We thank you for the kind comments and will of course congratulate all the members of our team, our staff aims to make all our guests feel at home. Also, our entertainment team...

Boston
Reviewed 29 May 2015

My husband, 3 year old son and I stayed here for 4 days for a destination wedding. This is our 3rd time in Cancun and we have stayed in half a dozen all inclusive resorts here, the dominican and Costa Rica so we are not new to all inclusives and I have to say this is the worst by far....

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Helpful?
10Thank citychick111
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are very sorry that we haven't met your expectations. We appreciate the time you have taken to share your experiences with us, this helps us know our strengths and weaknesses so we can provide a better service day by day. Regarding your comments on our security, we have policies to ensure the safety of our guests, but...

Brampton
Reviewed 28 May 2015 via mobile

I stayed here in February 2015 right before most spring breaks started. I would not recommend going during spring break unless you are a teen. The good: The entertainment is awesome! There is always something to do in the evenings. I found it so fun to walk back and fourth between the Coyote bar and the DJ outdoor dance area...

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Helpful?
1Thank DanceAsh
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Ash, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you and you as guest. We aim to create unforgettable experiences and our entertainment department works hard to offer shows and activities to help achieve this. We hope to see you again soon. Best regards,

Reviewed 28 May 2015 via mobile

This was my first visit to the grande oasis, and the good outweighed the bad by far. The staff was excellent the food was excellent the entertainment was excellent and the beach party and swim up bar was excellent. The only complaints were there wasn't bottle service in your room to make your own drinks and enough bottled water and...

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Helpful?
2Thank Steve J
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Steve, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are happy to hear you enjoyed the facilities, entertainment and restaurants. We...

Tulsa, Oklahoma, United States
Reviewed 27 May 2015

Here's what I think. If you are say 25 or so, single and haven't had too much travel experience to nice places, you probably think this is a great place. If you have had much travel experience though, you would all agree with me. THIS PLACE IS TERRIBLE!! The liquor is the cheapest possible and the pool bartenders are rude,...

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Helpful?
4Thank Kevin W
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Kevin, We appreciate the time you have taken to share your comments about your experience. We are truly sorry that we were not able meet your expectations, we would like to sincerely apologize and let you know that all your comments and opinions are considered in order to improve our service. Furthermore, we are very committed to satisfying the...

Edmonton, Canada
Reviewed 27 May 2015

I stayed here in April and it was a good vacation! Great place if you want to PARTY. I would not recommend bringing kids, yes kids are at this resort but the main target is partying.This was my second time in Cancun and I absolutely will go back. The only negatives I would say about this resort is the room...

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Helpful?
1Thank Candace M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Candace, We appreciate you taking the time to share your experience; this helps us know our areas of opportunity so we can provide better services to all of our guests. We will contact the departments in charge to make sure the issues are rectified. On the other hand, we are very happy to have met your expectations and that...

Dallas, Texas
Reviewed 27 May 2015

Very nice Hotel, great location and wonderful beach. Staff is very friendly with the exception of front desk, beware if you missed money exchange at a proper establishment, they will take your dollar very cheap and won't even advice you of the rate. Even if you ask the exchange rate. Restaurants are OK, but the best was White Box, it...

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Helpful?
Thank SaNdYFl0
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are pleased to greet you at the same time thank you for choosing our hotel during your visit to Cancun. We are delighted to have met your expectations and that you had a good vacation. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand,...

Edmond, Oklahoma
Reviewed 27 May 2015

This was my second time staying at the Grand Oasis. This time was a lot better, probably because of the upgrade we did. We decided to take the Super Shuttle, which had been fine in the past. But they kept filling people in vans who wanted a private shuttle, leaving a group of us waiting and waiting. It took about...

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Helpful?
Thank AceOutlaw
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, Thank you for taking the time to share your experience. We are delighted you enjoyed our restaurant options, facilities and our service. We work hard to create positive experiences for our guests and for you to remember our hotel with a huge smile. We are truly sorry to hear about your experience at the bus, it is important...

Buffalo, New York
Reviewed 27 May 2015

Beautiful resort and fabulous food choices with the all-inclusive rate. Since we booked through a "sister" club plan my expectations were not high. Well, I was happily mistaken. Our room (in the Pyramid) was very clean and well taken care of, and the mini bar restocked daily. Courteous and welcoming staff. Although we we're there during Spring Break, the more...

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Helpful?
1Thank bhoward716
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Guest, We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. We would also like to express our appreciation for the flattering words we received from your stay with us. We are glad you liked and enjoyed our facilities and our specialized service. Our staff works really...

Olney, Maryland
Reviewed 26 May 2015

If you are looking for a cheap vacation without the need for customer service; go here. The hotel itself (restaurants, pools, lobby, etc.) were very, very nice. The hotel is about 15 minutes from the airport, which is really great. The views were unreal and the hotel had lots of spots to overlook the turquoise water and beautiful beach. In...

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Helpful?
1Thank Ashley S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear Ashley, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very devoted to our guests, and the staff is committed to understand, help and satisfy all...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,592 - ₹ 27,022 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
682 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't buy grand plus; oasis lite is good enuf;”
 of 5 bubbles amankhanna, 30 Nov 2016 | Read review
“ocean view and make sure you get the black bracelet”
 of 5 bubbles J3971UAdianeb, 30 Nov 2016 | Read review
“Grand Oasis Plus Ocean View Room, first floor”
 of 5 bubbles 456theresas, 24 Nov 2016 | Read review
“request the Pyramid, and an upper floor.”
 of 5 bubbles balmforth4, 24 Nov 2016 | Read review
“We were ocean view which was awesome but the rooms are not updated and it takes about 35 minutes for hot water to shower”
 of 5 bubbles Jacquiln, 22 Nov 2016 | Read review
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