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Grand Oasis Cancun

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Grand Oasis Cancun
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5,539 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Oasis Cancun
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Showing 2,456: English reviews
New York City, New York
Level Contributor
55 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 July 2015 via mobile

During the day the pool is lots of fun, everyone is drinking and socializing and some even participating in the water games. The food at the restaurants is okay, but what do you expect from an all inclusive resort. Late at night there are barely any options of food. If you come to cancun for a great time with friends... More 

Helpful?
2 Thank Stephanie D
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for writting us such nice comments about your stay with us, it gives us great pelasure to know you had a wonderful time. We work very hard to meet the expectations of all our guests. Thanks for highlighting the work of our staff, we will of course congratulate them for their outstanding job. We also thank... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 July 2015 via mobile

We went here for a vacation to celebrate my daughters college graduation. We checked in and once we were in our room it went downhill from there. Our door mechanism was broken and we could not get in and out of it. A maid let us in and I called the front desk to get some help. Once someone answers... More 

Helpful?
4 Thank Beth S
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. In regards to the inconvenient at your room it is important to mention that all rooms are thoroughly cleaned. Once they are cleaned, rooms are checked... More 

Travellers are raving about these Cancun hotels

Saint Albans, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 July 2015

This hotel was sooooo hit and miss, but it was our first time and looking at the booking sites this place seemed like a steal. The hotel once; inside the general areas is actually a pretty nice looking place. I would think there'd be less children, but that's neither here nor there. This place is MASSIVE. It is an absolutely... More 

Helpful?
3 Thank Christina M
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time of writting us your comments about your stay with us. We are glad you liked the VIP Lounge at the time of your arrival, is one of our favorite places to go. Also, it makes us really happy you enjoyed the pool and the pool bar, we work very... More 

2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 July 2015

This was our 4th visit to Cancun, but unfortunately the worst hotel we've stayed in. The room was ugly and small, very outdated. They do not have an iron in the room. After repeated requests we got one. Two days later they wanted the iron back, which I told them I needed it. No mirror in the room only in... More 

Helpful?
6 Thank Aida R
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. For now we are remodeling our rooms to provide better comfort to our guests, we regret any inconvenience this has brought. We appreciate the comments of... More 

Rotterdam, New York
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 July 2015

We just got back from a 6 night stay at the Grand Oasis. It was a great vacation! There are lots of restaurants, plenty of shows...we went to two nightly and probably could have gone to three if we weren't so tired. The Grand Oasis has the largest swimming pool of all of the resorts, from what we were told,... More 

Helpful?
1 Thank yellowpacecar7
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for taking the time of leaving us your comments about your stay at our resort. It gives us great pleasure to know you had a wonderful time. We have a very devoted staff that makes a great effort to meet the expectations of our guests. We are glad you enyojed the enormous and magnificent pool, our... More 

2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 July 2015 via mobile

First off we arrived and they tried to charge me over $700 more than what my stay was supposed to be. I argued with them for 4 of the 7 days of my stay. Then we went 2 days without a shower because our room had no cold water and the hot was too hot to tolerate. Housekeeping only halfway... More 

Helpful?
7 Thank kpolitte
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, We are truly sorry for the incident you mentioned, we take these situations very seriously and will carry out the appropriate investigation and actions to make sure it never happens again in the future since our guests safety and well-being is of paramount importance to us. Please send us an email to info@oasishoteles.com to carry out the appropriate... More 

Pembroke Pines, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 July 2015 via mobile

We just got back from a five day vacation from cancun, Mexico, and we stayed in Grand Oasis Cancun. It was amazing! The food, the staff, the pool, and beach. We had the white bands which allowed us to go to all the restaurants and bars. There is a bar in the pool which was awesome, the bartender always made... More 

Helpful?
3 Thank latessak
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost, thank you for leaving such positive comments about your stay at our resort, it gives us great pleasure to know you had such a wonderful time. Thank you for highlight those things you enjoyed such as the restaurants, bar, food and the pool, but most important the service of our staff who are very devoted... More 

Ewing, New Jersey
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 July 2015

I don't know where to start with this review, there are too many disappointments that I can tell you about. Let me begin by saying don't come to the Grand Oasis Cancun or any of their affiliates for that matter. Here is a list of issues with this place: 1.The locations are based on fulling rooms and not caring about... More 

Helpful?
5 Thank Tina M
Haines City, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2015

When we arrived at the hotel on June 13, 2015 it was raining. There were water leaks throughout the entire facility. The rooms and hallways of the hotel wing we were assigned were flooded. We, the Guests, had to clear out our own flooded rooms. This went on for two entire days. In the 9-days we were there, we experienced:... More 

Helpful?
4 Thank Marisela L
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, First and foremost thank you for taking the time of leaving us your comments, they are really important to us in order to improve our facilities and services. We are truly sorry that your stay with us didn't meet your expectations, we will pass all of your comments to the areas that you mentioned so they can work... More 

Los Angeles, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 July 2015

I just got back from my 4 night stay at Grand Oasis Cancun and I am writing this review to encourage everyone to try this amazing place. My girlfriend and I decided to take a spontaneous trip and had no idea where to stay so after researching the best deals I stumbled upon this hotel. I read mixed reviews and... More 

Helpful?
8 Thank Griselda D
OasisHotelResorts, Director General at Grand Oasis Cancun, responded to this review

Dear guest, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are glad you enjoyed our facilities and activities since we work really hard to keep our guests entertained and make sure they have an amazing time with us.... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special. ... more   less 

Additional Information about Grand Oasis Cancun

Address: Blvd. Kukulcan Km. 16.5 | Lotes 45-47, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,653 - ₹ 27,221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Cancun 3.5*
Number of rooms: 613
Reservation Options:
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Also Known As:
Grand Oasis Hotel Cancun
Grand Oasis Cancun Mexico
Oasis Cancun
Cancun Oasis
Oasis Grand Cancun
Grand Oasis Cancun Reviews
Grand Oasis Resort Cancun
Grand Oasis Cancun Hotel
Oasis Hotel Cancun Mexico
Hotel Style:
#53 Top resorts Hotel in Cancun
#55 Spa Hotel in Cancun
#67 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Cancun staff and other travellers.
682 questions
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Questions? Get answers from Grand Oasis Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ocean view and make sure you get the black bracelet”
 of 5 bubbles J3971UAdianeb, 30 Nov 2016 | Read review
“Grand Oasis Plus Ocean View Room, first floor”
 of 5 bubbles 456theresas, 24 Nov 2016 | Read review
“request the Pyramid, and an upper floor.”
 of 5 bubbles balmforth4, 24 Nov 2016 | Read review
“We were ocean view which was awesome but the rooms are not updated and it takes about 35 minutes for hot water to shower”
 of 5 bubbles Jacquiln, 22 Nov 2016 | Read review
“Ask for an ocean view room not in the main building”
 of 5 bubbles , 22 Nov 2016 | Read review
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