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Grand Oasis Cancun

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Blvd. Kukulcan Km. 16.5 Lotes 45-47, Zona Hotelera, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$ 249
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Free cancellation until 29/01/22
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US$ 193
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Free cancellation until 29/01/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (8073)
Pool & Beach (1471)
Room & Suite (770)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Contactless check-out
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Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Oasis Cancun
Updated 14/05/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#102 of 272 hotels in Cancun
They don't call me The Entertainer for nothing: I'm the Grandmaster of fun, hosting live concerts, festivals and shows, even themed parties - plus everyday surprises like dancers in the lobby, and comedy skits by the longest pool in Cancun. I'm a Little more exlusive than my sister resort, Oasis Cancun, with extra amenities to make you feel special.
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Location

Full view
78Somewhat walkable
Grade: 78 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
Blvd. Kukulcan Km. 16.5 Lotes 45-47, Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
Cancun Airport11 kmSee all flights
Aerodromo de Playa Del Carmen60 kmSee all flights
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14361Reviews1457Q+A100Room tips
Traveller rating
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Popular mentions
Hailey D wrote a review 15 Sep
Oklahoma City, Oklahoma71 contributions39 helpful votes
I am going to start with the positives in my experience here: The room was clean, beds were comfortable. Steak house & Italian restaurants were both very good (go get a reservation at 3 pm) MakiTaco was delicious as was the La Placita had the best tacos and you could eat there by the pool. If you have a bird phobia; you're going to be bugged by begging crows, pigeons, and peacocks. It really is sad because the peacocks looks terrible. I assume from eating all the chicken nuggets all day long. On-site Covid test was pretty simple except we had to figure out the location on our own as no one at our check-in desk was helpful. Now the bad: If this was my first all-inclusive experience I probably wouldn't have such a bad taste about this place. But having been to several in the area this was just sub par at best. We booked it on a weekend special and quickly learned we got less than what we paid for. 1. Customer Service: ABSOLUTE CRAP! At check in there was zero explaining of the different bands or even showing around the resort. It was here is your room key and that's it. If it wasn't for Paco our AMSTAR rep we would have been lost every day. Nothing is clearly marked. 2. The buffet & hippie shack were the worst food I have experienced in a long time. 3. Take your own cup, the bar (which we had to walk to and wait in long lines every time because there was zero wait staff there) was constantly out of cups. When you saw how they "cleaned" them, you wish you had your own cup! Especially midst a pandemic! 4. Red Kinky is fun but get there at 8:30 because by 9 there was a long line and most everyone standing in it never got in. Drinks outside Kinky cost, drinks inside do not. 5. The grounds were trashed a good 70% of the time. It looked like leftovers from a frat party most of the time. It rained and water was dripping from ceilings in every building and restaurant we went into. 6. The people with the "Party Staff" shirts on were anything but, they were just salespeople for excursions. 7. Take a Bluetooth speaker and make your own party! We made the best of our 5 days here and you still have the great beach and gorgeous view. Just beware this is a budget class hotel at best.
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Date of stay: September 2021
Rooms
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Room Tip: Avoid Garden View Rooms
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Response from Customer Service, Director General at Grand Oasis Cancun
Responded today
Dear Hailey, We appreciate the time you took to share your comments with us. We sincerely apologize for the inconveniences you encountered during your stay. In the same way, your safety and well-being is of paramount importance to us and with that in mind, we would like to let you know that we are very devoted to our guests, and the staff is committed to understand, help and satisfy all of your needs. Thank you for letting us know the inconveniences you had so we can enforce and improve the service, as your comfort and satisfaction are really important to us. It is important for you to know that every time you have a setback at the hotel you can contact our managers or customer service staff to solve any setbacks you might have so we can do a proper follow-up. Best Regards, Ricardo de la Paz
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hdib2015 wrote a review 15 Sep
3 contributions
My favourite buffet was Tun Kul and (thanks to Ignacio Fernandez in the omelet section) great service and super clean place. There are many restaurants in this resort so you can diversify your meals. So to summarize, grand oasis Cancun it's not the most luxurious resort, however, there's good value for your money indeed.
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from Customer Service, Director General at Grand Oasis Cancun
Responded 2 days ago
Dear Guest, Thank you very much for sharing such kind comments, we are pleased you enjoyed your stay with us, it was an honor having you. Likewise, it is gratifying to receive such great comments regarding our staff; be assured that we will congratulate them for their terrific work. We truly hope to have the honor of welcome you back soon so you can continue to enjoy our resort. Best Regards, Ricardo de La Paz
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Kari wrote a review 13 Sep
New York City, New York1 contribution
+1
My wedding was a dream. I enjoyed every moment from start to finish because Danna my wedding cordinator made it so easy for me. 5 stars to you and the wonderful employees who made our wedding day a success. If I could leave more than 5 stars I would. Jijuan and I would like to thank you and the team personally my guest my family my friends were so impressed with the service, the food, the decorations, the attention to detail, the fact that you made it so simple for everyone and went above and beyond to make it so nice I can't thank you enough! A million thanks to all of you for making our day one of the best and most special of our lives. You can be sure that we will return to the hotel in the future. Have a nice day!
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Date of stay: August 2021Trip type: Travelled as a couple
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Response from Customer Service, Director General at Grand Oasis Cancun
Responded 4 days ago
Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. Likewise, it is gratifying to receive such great comments regarding our staff; be assured that we will congratulate them for their terrific work. We truly hope to have the honor of welcome you back soon so you can continue to enjoy our resort. Best Regards, Ricardo de La Paz
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Priscilla G wrote a review 12 Sep
1 contribution1 helpful vote
My sister and I really enjoyed our vacation. The staff was very friendly. Paco in the lounge really helped us out,Ruth and Alan was very helpful and knowledgeable about any questions we needed answered, Rene the bartender was a excellent bartender,Dianna the massage therapist was really good at the spa,Rosa the house keeper was nice and did a wonderful job cleaning the room. We enjoyed our time here.
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
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Response from Customer Service, Director General at Grand Oasis Cancun
Responded 4 days ago
Dear Priscilla, We appreciate the time you took to share your experience with us, we want to say that we are proud to read your good comments about your stay. Also, we appreciate the special comments for our staff members, of course we will congratulate him for his excellent work. It has been a pleasure to serve you and we hope to see you again soon. Best Regards, Ricardo de la Paz
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Donna A wrote a review 11 Sep
1 contribution1 helpful vote
This was my first solo vacation. I must say I had an amazing experience. Thank you Juan for always making the reservations for me and letting me know which places are nice to visit. Thank you Mariano and the life guard crew for taking me to see the turtles and let them off in the water. I know that I am not mentioning everyone here but I am very grateful that I met all of you. The staff at Mole and the buffet are the best. They already knew my order before I say anything and knew which was my favorite table. Finally, Paco, I really enjoyed the conversation, the cabana and the champagne 🥂. Amazing resort, amazing food, and remarkable service!
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Date of stay: August 2021Trip type: Travelled solo
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LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Grand Oasis Cancun
Which popular attractions are close to Grand Oasis Cancun?
Nearby attractions include Party Rockers Cancun (0.3 km), Chicabal Sunset Club (0.4 km), and Extreme Games Cancun (0.4 km).
What are some of the property amenities at Grand Oasis Cancun?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Grand Oasis Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Grand Oasis Cancun?
Yes, parking is available to guests.
What are some restaurants close to Grand Oasis Cancun?
Conveniently located restaurants include Restaurante Careyes, Restaurante Benazuza, and Tora Cancún.
Are there opportunities to exercise at Grand Oasis Cancun?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Grand Oasis Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Oasis Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Oasis Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (0.9 km) and Scorpion’s Temple (3.5 km).
Does Grand Oasis Cancun have any great views?
Yes, guests often enjoy the ocean view available here.
Is Grand Oasis Cancun accessible?
Yes, it offers facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.