We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Ocean Spa Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 1 more site!
Professional photos
Ocean Spa Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,302 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,330: English reviews
Reviewed 2 days ago NEWvia mobile

The good: smiling, polite and helpful food servers, helpful front desk staff, exciting and knowledgeable(of English and Cancun surroundings) concierge staff, food is plentiful and all day long, breakfast omelette buffet, food never gave me Montezumas revenge, well stocked bar, tasty mixed drinks, grand entranceway, lobby, and back pool area, free shuttle every hour to sister resorts, every room has...

 Report
Helpful?
Thank yeahwhynot
Reviewed 1 week ago

To Americans: If you are going to Cancun, Mexico to stay in your hotel or resort room, then Ocean Spa Hotel may not be the place for you. While the rooms were nice and comfortable, they were not top quality; however, they were clean and well kept. The staff at Ocean Spa is amazing, friendly, quick to help, gracious, kind,...

 Report
Helpful?
2Thank Joseph C
Reviewed 1 week ago

We left for Cancun for a quiet experience and we were rewarded. The kids were left at home. This was just for the two of us. The hotel is away from the traffic and noise of the main strip yet we could get there within a few minutes using the hotel's shuttle. The beach was protected by Isla Mujeres and...

 Report
Helpful?
Thank Scott S
Reviewed 2 weeks ago

Francisco was a very good waiter, he assessed all of out needs and was very attentive. He was very efficient and made sure we were served immediately. His customer service was impeccable and I would really recommend his service and personality to all visitors visiting Ocean Spa Hotel.

 Report
Helpful?
1Thank Hunter WangYi G
San Jose, California
Reviewed 2 weeks ago

GREAT GREAT SERVICE HERE!!! My friends and I really enjoyed our stay. The staff was amazing! Right when we got in we were handed drinks haha. It was great! We were there for about 4 days, but we really got to know the workers there. They all made a lot of effort to get to know us, which is rare...

 Report
Helpful?
1Thank sandyland23
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for sharing your kind review. We are flattered to know that our staff's perfromance at Ocean Spa Hotel made the difference during your stay and left such a remarkable impression. We will be sure to share your commendations with Oscar in our next morning briefing and thank you for such a generous recommendation. We hope to...

Reviewed 2 weeks ago via mobile

It's my first time to go vacation in Cancun Mexico with my aunt. It was a great time to relax out from the winter in Canada and from work. We did enjoyed the food the buffet with the variety of food. Also with the other restaurants like Frieda the manager Assad his awesome and his work crew. The staff are...

 Report
Helpful?
1Thank evolababe
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Guest: Thank you for your feedback in regards to your stay at Ocean Spa Hotel. We are delighted to know that you enjoyed a relaxing vacation experience, that is exactly the feeling we strive to provide. Our staff works around the clock to ensure that our guests are well cared for and we are truly flattered to know that...

Reviewed 2 weeks ago

Just come back from a week vacation in ocean spa. Being told they have 3 restaurants in facility. This is a big lie it is only one big room divided by a door , ose section they calles Asian Restaurante , just across it is called Italian Restaurant and Frida a Mexican "Restaurant" is just a bunch of tables outside...

 Report
Helpful?
3Thank Marco F
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Marco: Thank you for sharing your feedback. At Ocean Spa Hotel, we have 3 different specialty restaurants established in 3 different locations within the resort; each offering a different scenery and ambiance. Our hotel policies, in reference to costs for additional services and displacement of resort belongings are shared during check-in to avoid any unwanted charges and we apologize...

Reviewed 3 weeks ago

The Ocean Spa definitely has the ind and courteous staff going for it, as well as clean and refreshed rooms daily! Loved the food,the atmosphere with everyone from family to couples enjoying themselves. The staff was so helpful and gracious...we particularly loved the activity director Roberto and his assistant Sheyla...full of energy and uplifting, making the experience one to remember!

 Report
Helpful?
1Thank Kendra S
DavidZCancun_Mexico, Manager at Ocean Spa Hotel, responded to this review

Dear Kendra: Thank you for your lovely review. We take pride in our amiable staff at Ocean Spa Hotel and are delighted to know that the service provided made the difference. Rest assured your comments will be shared with our housekeeping staff and personnel you kindly mentioned by name. Thank you for your generous recommendation. We hope to have the...

london
Reviewed 3 weeks ago

We checked in very late at night, the front desk is very helpful, ushered to our room and our bed has rose petals scattered and bottle of proseco is waiting for us, very welcoming. The room is standard not very fancy facing the pool area but very relaxing. The cleaner Hilda has a smile on her face everyday. The restaurant...

 Report
Helpful?
Thank jeddash
Hartford, Connecticut
Reviewed 3 weeks ago

Nice little resort with a relaxed atmosphere. The Ocean Spa Resort's beach is protected from heavy Gulf waves by Isla Mujeres. This makes the beach safer for young children and older swimmers. The ferry to Isla Mujeres is an easy walk, and makes a great self guided excursion day trip. There is a shuttle bus that runs to other resorts...

 Report
Helpful?
Thank Atomsmasher2606

1,806 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1299)
Viewed
Hotel & Grounds (209)
Viewed
View from Room (73)
Viewed
Pool/Beach Area (311)
Viewed
Dining (123)
Viewed
Family/Play Areas (31)
Viewed
Room/Suite (86)
Viewed
Bathroom (10)
Viewed
Business Centre/Function Rooms (4)
Viewed
2:23
Videos (2)
Viewed
Other (450)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (495)
Viewed
Amenities (67)
Viewed
Beach (39)
Viewed
Kids' pool (10)
Viewed
Main Pool (18)
Viewed
Dining (130)
Viewed
Spa Room (44)
Viewed
Standard Room with One King Bed (47)
Viewed
Standard Room with Two Full Beds (34)
Viewed
The Hotel (106)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Cancun hotels
0.3 km away
Cancun Bay Resort
Cancun Bay Resort
#46 of 182 in Cancun
1,064 reviews
0.1 km away
Aquamarina Beach Hotel
Aquamarina Beach Hotel
#89 of 182 in Cancun
769 reviews
1.9 km away
Sunset Marina Resort & Yacht Club
Show Prices
Show Prices
Show Prices
1.2 km away
Holiday Inn Cancun Arenas
Holiday Inn Cancun Arenas
#99 of 182 in Cancun
807 reviews
1.2 km away
Casa Maya Cancun
Casa Maya Cancun
#68 of 182 in Cancun
1,229 reviews
8.2 km away
Emporio Hotel & Suites Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Ocean Hotel is strategically located in the hotel zone of Cancun, between downtown and the shopping centers, restaurants and many area attractions. It offers excellent all inclusive service with a marvelous view of the Caribbean Sea and Isla Mujeres. ... more   less 

Additional Information about Ocean Spa Hotel

Address: Blvd Kukulcan Km 3.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 9,619 - ₹ 18,351 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Spa Hotel 3*
Number of rooms: 154
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity and Hotels.com so you can book your Ocean Spa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Club Carrousel Cancun
Hotel Carrousel Cancun
Carrousel Cancun
Ocean Hotel Cancun Mexico
Hotel Style:
#43 Spa Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Ocean Spa Hotel staff and other travellers.
125 questions
Ask a question

See all questions (125)

Questions? Get answers from Ocean Spa Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd & 4th floor rooms provide the best views. 3rd floor room furthest to the North side was awesome!”
  • Beach view from North side 3rd floor room
  • View from 3rd Floor looking at pool and dining area
 of 5 bubbles R6201CUjosephc, 11 Jan 2017 | Read review
“get a room near the water front”
 of 5 bubbles scottsU5163JX, 8 Jan 2017 | Read review
“Our room is facing the pool and quite relaxing.”
 of 5 bubbles jeddash, 26 Dec 2016 | Read review
“North side of hotel has construction next door at the time of this posting. December 2016.”
 of 5 bubbles Atomsmasher2606, 26 Dec 2016 | Read review
“Rooms facing construction of new hotel are loud. You can hear jacuzzi from suite above.”
 of 5 bubbles CorinFez, 12 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay