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Smart Cancun by Oasis

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Traveller (513)
Room & Suite (297)
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Overview
  • Excellent48%
  • Very good32%
  • Average11%
  • Poor4%
  • Terrible5%
Travellers talk about
“oasis palm”(27 reviews)
“hotel zone”(46 reviews)
“pool area”(29 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Outdoor pool
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from Smart Cancun by Oasis
Special Offer: Package Deal
Offers from Smart Cancun by Oasis
Special Offer: Package Deal
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Rooms
5 Jun6 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (885)
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293 results
Traveller rating
112
91
47
17
26
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LanguageEnglish
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112
91
47
17
26
Show reviews that mention
All reviewsoasis palmhotel zonepool areaado bus stationfacing the streetlas palapassmart caroasis loveslarge supermarketbusiness hotelsister hotelzona hoteleraoasis hotelsstayed here for one nightnice poollocal busesmoney exchange
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1 - 5 of 293 reviews
Reviewed 6 days ago via mobile

We are still here. Arrived today , complained about the air con, yes we will look and move you if need be , an hour later nothing, still waiting and sweating it out. Fridge not cold, 3 hrs later still not cool, floors filthy, my...More

Thank Cas011
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 3 days ago

Dear Guest, We are truly sorry you had an unpleasant experience during your vacations. We appreciate you taking the time to share your comments; this helps us to provide better services in the future. Furthermore, we would like to let you know we are very...More

Reviewed 1 week ago via mobile

Mexico is known for having such a great people. This hotel brang me that kindness and a really good customer service. The food was really good as well and I hope to come back any time soon. Keep up the great work.More

Thank Maria Renee N
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 1 week ago

Dear Maria, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their...More

Reviewed 2 weeks ago

Smart Oasis is one of the top hotels in Cancun. The ambience is very good, restaurant provides you good food, friendly staff and very convenient. It is strategically located in downtown Cancun not far from the bus terminal, shopping area etc. They also have good...More

Review collected in partnership with this hotel
Thank chamor2547
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 2 weeks ago

Dear Guest, Thank you very much for your kind and positive review. We are delighted you enjoyed our personalized service provided by our staff, location, ambience and restaurants. We really appreciate your comments and advice to future guests and we'll be looking forward to welcoming...More

Reviewed 2 weeks ago

I have been here 6 days. During the whole time there is repairs going on in the lobby and all over the hotel. The lobby is noisy and dusty. The first 2 days, the only elevator in the lobby was not working so had to...More

Thank NC M
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 2 weeks ago

Dear Guest, First and foremost we would like to thank you for choosing us as hosts of your stay here in Cancun. We sincerely apologize for the inconveniences you encountered during your stay; we always take our guests comments into account in order to exceed...More

Reviewed 4 weeks ago

Don't expect too much with their bedrooms. You wont be witnessing a 5 or a 4 star hotel room but it is a decent stay for a budget price! The room was clean and their staff were great! They were helpful and approachable. We stayed...More

Thank Grace L
Response from OasisHotelResorts, Director General at Smart Cancun by OasisResponded 3 weeks ago

Dear Grace, Thank you very much for choosing to stay with us and for taking the time to share your experience. We are pleased to know that you enjoyed your stay due to the commodity of your room, the personalized service given by our staff...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Free Parking
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Dry Cleaning
Conference Facilities
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 56 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Best Value Hotel in Cancun
#28 Business Hotel in Cancun
#40 Luxury Hotel in Cancun
Room types
Family Rooms, Suites
Details
Price range
US$ 56 - US$ 124 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Best Value Hotel in Cancun
#28 Business Hotel in Cancun
#40 Luxury Hotel in Cancun
Room types
Family Rooms, Suites
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Traveller (513)
Room & Suite (297)
Pool & Beach (172)
Dining (76)
Amenities (57)
Family and Play Areas (7)
Business Centre & Event Rooms (6)
Questions & Answers
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Emily A
10 April 2018|
Answer
Response from cdnhotdog | Reviewed this property |
I stayed in February. They were working on a room next to my room. It did not disrupt my stay. I guess if you want to find issue with something you will. It was my second stay there and I am planning on going back in lat... More
0
Votes
drbodnar
9 April 2018|
AnswerShow all 2 answers
Response from rossbet | Reviewed this property |
yes
0
Votes
Necia N
3 April 2018|
Answer
Response from rossbet | Reviewed this property |
WE had breakfast included at the time of booking.
0
Votes
Room Tips
"All the rooms are very nice and well maintained but I suggest that you choose a room near the elevator"
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"The room was very neat and clean."
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"Rooms facing the road are noisy all night"
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"Be aware when they offer an upgrade to Oasis Palm"
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