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Smart Cancun by Oasis

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#45 of 181 Hotels in Cancun
Certificate of Excellence
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Smart Cancun by Oasis
Smart Cancun by Oasis
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525 Reviews from our TripAdvisor Community

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Showing 153: English reviews
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Ingersoll, Canada
Reviewed 6 days ago NEWvia mobile

If your looking to stay outside of the hotel zone and get a more authentic experience, this is the place. The hotel is very clean , friendly staff and has all the amenities of an ALL INCLUSIVE. I would highly recommend this hotel for those looking for a more fun

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Helpful?
3Thank Patrick H
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Patrick, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. It is gratifying to receive such great comments regarding members of our team. We shall of course congratulate them for their terrific work. Best regards, Alfredo García

Toronto, Canada
Reviewed 1 week ago NEW

We had an outstanding 2 weeks at this hotel. Very large rooms with all the amenities provided. The pool area is magnificent. The staff is very courteous and obliging, especially Magdiel Duran.. The Hotel is very close to a large mall that included as well a large supermarket. Although away from the beach, the hotel provides a free shuttle (or...

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Helpful?
1Thank Eileen9876543
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Eileen, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We will of course congratulate our staff for their outstanding service. We are more than happy to hear you enjoyed your stay at our...

Reviewed 1 week ago

I relied on the recent reviews when booking this hotel. All positive comments are accurate. I will stay here again. Great location and plenty of great restaurants within 5 min walk. Staff will do anything to help make your entire stay is positive. Great resort style pool. Reasonable prices for food and drink. This is my 8th visit to Cancun....

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Helpful?
2Thank N2821XBdanielh
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Daniel, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you knew how to make the most of your vacation by doing all the things you mentioned, since trying different places to eat and visiting many places for entertainment, you really...

Toronto, Canada
Reviewed 1 week ago via mobile

I've stayed here before, there are never any big issues. The room is lovely and spacious, the bed is great and there are tons of pillows. It's hard to regulate the temperature it always seems to be too cold or too warm but it's manageable. The only issue I had this trip was that the shower gel and soap weren't...

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Helpful?
2Thank Veganguy
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Guest, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure...

Stockholm
Reviewed 2 weeks ago via mobile

This hotel is a seriously good way to get 4* access for 3* price. This is a good 3* place located next to a 4* hotel in the same chain - and when we where there it was the other hotel's pool, breakfast and restaurant we were told to/directed to use. A nice surprise, as I had understood it as...

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Helpful?
1Thank M_I-I_K3
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Guest, We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you and your girlfriend as guests. We thank you for the kind comments and will of course congratulate the members of our team that you have mentioned. Our staff aims to make all our guests feel at...

Ottawa, Canada
Reviewed 2 weeks ago

Staff were great pool area was very nice! Check in went smooth and front desk very helpful all week, . Lots of trips are able to plan at the hotel and the were shuttles available to go to other Oasis resorts. We will be doing this hotel again for sure!

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Helpful?
1Thank hawk111156
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Hawk, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff works hard to satisfy our guests so that they have amazing experiences....

Reviewed 2 weeks ago

Check In - arrived to the hotel after a long flight with Air Canada Vacations. Had a big hassle right off the bat with not having our voucher printed off, had to try and retrieve it off email and send to reception, even though we had a package with names on it and ID, still required a voucher in print....

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Helpful?
2Thank Deanna F
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Deanna, Thank you for your kind comments and for choosing our hotel for such an important celebration. We are pleased to hear you had such a nice time with us. We are delighted to know that you were invited to our molecular Restaurant; it truly is an authentic culinary experience. It is gratifying to receive such great comments regarding...

ON canada
Reviewed 2 weeks ago via mobile

I'm currently staying at Smart By Oasis. My room is very nice. Updated furnishings, ice cold whisper quiet AC with remote. My room was on the six floor with no balcony but one window opens. The city view isn't the most appealing by any means but it's not bad either! Excellent location to the downtown core of Cancun. A massive...

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Helpful?
5Thank cdnhotdog
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Guest, First and foremost thank you for taking the time to write us your comments about your stay at our resort. It gives us great pleasure to know you knew how to make the most of your vacation by doing all the things you mentioned, since trying different places to eat and visiting many places for entertainment, you really...

Paris, Canada
Reviewed 3 weeks ago

So, I stayed from Jan. 26th to Feb. 2nd. The first 2 night I was on the street side. Dear god loud with street noise. After 2 times asking I was able to move to the pool side of the hotel. Room wasn't clean very well. stains on the sheets. I've got my legs looking all bit up from something....

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Helpful?
1Thank Roy N
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Roy, Thank you for sharing your comments with us regarding your stay at our resort. We offer our sincere apologies that your time spent with us did not meet all your expectations. We would like to inform you that all your comments and opinions are considered in order to improve our service. We will pass this information on to...

Bradford, United Kingdom
Reviewed 3 weeks ago via mobile

Staying here at the moment. Sadly in a few days our trip ends, the front desk are more than friendly. Always get a "hi sir" from Fernandinha when she's about. (She even escorted me to local supermarket as she was going too) the rooms are excellent. Only problem is that we too have had a problem with the low battery...

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Helpful?
1Thank yid1978
OasisHotelResorts, Director General at Smart Cancun by Oasis, responded to this review

Dear Yidi, Thank you for your kind comments. We are pleased to know that you have enjoyed your vacations in our hotel and we are delighted to have met your expectations. We are happy to hear you enjoyed our restaurant options. We go to great lengths to provide our guests with a variety of food and drink options to satisfy...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more   less 

Additional Information about Smart Cancun by Oasis

Address: Avenida Tulum Esq. Brisa s/n | Downtown Cancun, Cancun 77500, Mexico (Formerly Oasis America)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 3,218 - ₹ 5,966 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Smart Cancun by Oasis 4*
Number of rooms: 177
Reservation Options:
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Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#7 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
#34 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Smart Cancun by Oasis staff and other travellers.
178 questions
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Questions? Get answers from Smart Cancun by Oasis staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for pool side”
 of 5 bubbles N2821XBdanielh, 17 Feb 2017 | Read review
“great restaurants around hotel and cheap cabs”
 of 5 bubbles hawk111156, 9 Feb 2017 | Read review
“Just avoid. But the pool side is quieter.”
 of 5 bubbles RoyN_11, 3 Feb 2017 | Read review
“Balcony over the pool”
 of 5 bubbles JohnnyD007, 2 Feb 2017 | Read review
“Rooms facing the main street and rooms close to the pool area tend to be noisy.”
 of 5 bubbles Teacheragent101, 28 Dec 2016 | Read review
5 of 5