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Oasis Smart

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#42 of 183 Hotels in Cancun
Certificate of Excellence
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473 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Санкт-Петербург
Level Contributor
3 reviews
Reviewed 2 days ago NEW via mobile

Good afternoon. We lived in the hotel from 7 November to 18 November. Overall, a good hotel. Breakfast is hearty, but monotonous. Lots of windows, but they are dirty. The hotel excellent location. Next stop, you can reach the sea (15 minutes, 10 pesos), close to shops, on the other hand oxxo store, banks and a laundry service. Lubricate the... More 

Helpful?
Thank Роман С
Brooks, Alberta
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

had an enjoyable stay at the oasis smart. rooms were clean. location was central. bus to the hotel zone was 10 pesos. 50 pesos takes you most places in downtown. centrally located in cancun near las Americas mall, close to market 28, 5-10 minute bus ride to the hotel zone, plenty of eating establishments close by and a market close... More 

Review collected in partnership with this hotel

Helpful?
1 Thank 82normang
OasisHotelResorts, Gerente at Oasis Smart, responded to this review

Dear Norman, Thank you for your kind words about the hotel. We are glad to know you enjoyed your visit, and even more that you explored and discovered many of the wonders this beautiful city has to offer. We hope to see you back soon, for us it would be a pleasure to welcome you again. Best regards Alfredo García... More 

Ottawa, Canada
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW

Good clean hotel for people who do not like the resort scene and want to do some serious sight seeing. It is centrally located and near a Supermarket with good food choices. Also travel shops are nearby with money changers so all very convenient. Also the shuttles running around the corner can take you to the hotel strip for a... More 

Review collected in partnership with this hotel

Helpful?
Thank RBC C
OasisHotelResorts, Gerente at Oasis Smart, responded to this review

Dear guest, thank you for your words and for the time you took to share your opinion about our hotel and services with other T.A. users. As you mentioned, we are the perfect place for those who look for adventures, but we also have a beautiful pool with lots of sunbeds, open air jacuzzis, spa, 3 restaurants, a coffee shop... More 

1 review
Reviewed 6 days ago NEW

Great experience with Oasis smart! Friendly customer services at front desk. Very convenient shuttle buses to Oasis Palm in the resort. Room was clean. Shower was great. Shampoo, conditioner, face soap were all provided for our convenience. We did find a cockroach in our bedroom which is quite scary. The AC was noisy and kept spreading water on the ground.... More 

Helpful?
Thank Catherine L
OasisHotelResorts, Gerente at Oasis Smart, responded to this review

Dear Catherine, Thank you so much for your review, for us your comments are very important as they are the best way we have to find out if we are doing a good job for our guests. We are glad to hear your overall experience was positive even tough we truly have to extend an apology for the inconveniences you... More 

1 review
Reviewed 2 weeks ago via mobile

We decided to come to Mexico and stayed at the Smart Oasis, honestly best service ever and amazing place for the price! They have wonderful facilities that are always kept clean and neat, we don't speak spanish only english but most of the staff knew some English so we didn't have many problems with the language barrier! Also on Sunday... More 

Helpful?
Thank Rachel L
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Rachel, Read a review like yours is a huge motivation for us, thank you so much for your kind words about our team, I will definitely pass the message to them so they can feel as satisfied as I am of knowing we help in someway to make your Cancun adventure better. We wish to see you back at... More 

Oakville, Canada
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 weeks ago

I guess that we must like the place very much because of the location, very friendly staff, excellent swimming pool (water always pretty cold - wonder why?), proximity to shops, restaurants, local markets and the cost of staying at Oasis Smart. During the last 8 months since we had been there last time someone could see improvements in the layout... More 

Helpful?
Thank Dokwes
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Dokwes, Thank you so much for this review, for us is very important to receive this kind of messages as they really help us to find areas of opportunity to improve the experience of our guests. Of course we also thank you for the 4th visit this year, hopefully you will return for a fifth visit before christmas, for... More 

London, United Kingdom
2 reviews
Reviewed 2 weeks ago

Had a great time here, our first room had a faulty air con unit, but we were quickly moved. The second room was better, although had a noisy air con unit. Three whole experience was improved by the chilled pool area and spa.

Review collected in partnership with this hotel

Helpful?
Thank Justin L
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Justin, Thank you for share your experience at the hotel. We are glad to know you enjoyed the pool area as well as the Spa services, We believe this details are what make us unique, and the best hotel in Cancun downtown. On the other hand we apologize for the inconveniences you found regarding the air con. We have... More 

Houston, Texas
2 reviews
Reviewed 3 weeks ago

Arrived late and when I got there was informed there was no room even though I had reservation. It was a inconvenience especially because of the late hour and being exhausted. They had only one person at the check in desk so there was always a long wait to get service.

Helpful?
Thank traval1
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear guest, Thank you for share this opinion with us, we are very sorry to know your travel agency caused you this issue by selling you accommodations at the hotel when we are full, We sincerely apologize for this. Regarding to the service at the front desk is important to mention that this situation has all to do with the... More 

Ipswich, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 October 2016

We went to the Oasis last year,and it was lovely the staff are brill and they tried to teach us,a bit of Mexican, we could say can we have a coffee in the morning but that's about it it was very relaxing and the shops were not too far,away if you liked a walk would recommend and we loved the... More 

Helpful?
Thank kizzyframes
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear Guest, Thank you for your review and for take a moment of your day to share it with us. We are glad you had a good time during your visit and we hope you can come back to the hotel soon, for us it would be a pleasure to welcome you again. Kind regards. More 

Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 16 October 2016 via mobile

Pros: friendly staff, competitive pricing, spacious rooms, fine breakfast. Cons: shabby building that seems more like an archive, not a hotel. Has only one tiny and slow elevator. Location is not too attractive - our view from the room was industrial and alienating. Dinner at the hotel restaurant was disastrous. Service was slow and inattentive and the food itself was... More 

Helpful?
1 Thank Yoav S
OasisHotelResorts, Director General at Oasis Smart, responded to this review

Dear guest, Dear guest, Thank you for take a moment to share your opinion about our hotel. We are happy to read you enjoyed the service from our friendly staff as well as the room and the delicious breakfast bufete, for us this is the backbone of a good vacations, been treated well, a good meal to start the day... More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
"Who says you can't be smart and beautiful? Not me! I mix business and pleasure in a most delightful way: a downtown location, an ultra-hip decor and an Executive Floor with great facilities plus a swimming pool, Spa, fitness center and Beach Club access at the Oasis Palm. I'll even throw in a complimentary Smart Car for your stay - how clever is that?" ... more   less 

Additional Information about Oasis Smart

Address: Avenida Tulum Esq. Brisa s/n | Col. Centro, Cancun 77500, Mexico (Formerly Oasis America)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 3,205 - ₹ 6,409 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Oasis Smart 3*
Number of rooms: 177
Reservation Options:
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Also Known As:
Oasis America Hotel Cancun
Oasis America Cancun
Hotel Style:
#8 Best Value Hotel in Cancun
#29 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Oasis Smart staff and other travellers.
144 questions
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See all questions (144)

Questions? Get answers from Oasis Smart staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Nice large room with a shower. Good AC. Staff is very friendly and helpful. ”
 of 5 bubbles AVHS, 28 Nov 2016 | Read review
“Higher levels facing the pool”
 of 5 bubbles catherinelM2320RK, 28 Nov 2016 | Read review
“There is a shuttle from this hotel to the Oasis resorts everyday at 10.30 and 12 for free”
 of 5 bubbles OscarIvan, 20 Sep 2016 | Read review
“Higher floor pool side view”
 of 5 bubbles JTovc, 19 Aug 2016 | Read review
“Definitely ask for upper floors and pool side”
 of 5 bubbles Marleenca, 8 Aug 2016 | Read review
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