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Occidental Tucancun

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#43 of 181 Hotels in Cancun
Certificate of Excellence
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Occidental Tucancun
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4,579 Reviews from our TripAdvisor Community

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Showing 2,575: English reviews
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Reviewed yesterday NEWvia mobile

Huge shout out to the special people at the Occidental Tucancun resort in Cancun Mexico. Everyday this group busted their butts to make my family feel special and welcome. From the hostess at the beach to the housekeeping ladies, never seen a friendlier, hard working and accommodating staff . Had the opportunity to go deep sea fishing which was actually...

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Helpful?
Thank HumbledPatrons
Reviewed yesterday NEWvia mobile

My trip to this hotel was without a doubt the greatest 5 days of my life. I met some of the best people from Canada. As well as having an outstanding time at the pool with my new amigos Joseph, Evian, And la novia. They took us out at night and gave us the time of our lives. Anyone and...

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Thank Chris M
Reviewed yesterday NEW

A great place to stay, there was 8 of us and they took such great care of us. Food was delish, drinks were great, the shows were amazing. (tribute to Michael Jackson awesome!) We want to give a big shout out to Eddy Criollo and his wife Gabriela, they were fantastic! All the bartenders and waiters were great, rooms were...

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Thank Fairview C
Mexico City, Mexico
Reviewed 2 days ago NEW

Overall, we were very well treated by the staff during our stay. I'd like to thank Luis Yuca (breakfast) for his kind and professional service every morning. Now, about the hotel. It's a very basic hotel compared to others in Cancun. However, we payed for the premium level and it was totally worth it. Our room, which I can actually...

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1Thank Carolina N
Chicago, Illinois
Reviewed 2 days ago NEW

The staff was mostly nice but Joseph went out of his way to make sure me and my group had fun. He was very informational about what to do and what not to do during our stay which helped us save a lot of time and money. He showed us an awesome time going to The City for entertainment making...

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Helpful?
Thank allstrnumber13
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear allstrnumber13, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized...

A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

I stayed 5 nights with a couple friends and all the bartenders were nice but Joseph by the main pool helped us have the best time ever! He was very helpful and we will be coming back just because of him. He is a large asset to the resort for having fun!

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Thank A TripAdvisor Member
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Customer, Thank you for taking the time to share the review of your stay at Occidental Tucancún. It is a pleasure to know that you had a pleasant stay, the you enjoyed the facilities and the activities organized by our entertainment staff, rest assure we will transmit your compliments to Joseph, who will be very glad to learn the...

Franklin, Indiana
Reviewed 3 days ago NEWvia mobile

I came here on last Tuesday and everyone was so nice especially Cesia, she has been awesome through activities. Awesome place to be I highly recommend coming here. It is always a fun time. This trip is one to remember!!

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Helpful?
Thank skylermarshall
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear skylermarshall, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Tucancu hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We are thrilled you enjoyed the varied entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining...

Reviewed 4 days ago NEW

The only reason I am giving them a 1 is because I have to in order to write a review. Otherwise I would not give a single star! My husband and I wanted to take our adult children on a vacation to make memories rather than give presents this christmas. Hence we booked an all inclusive trip to Cancun for...

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Thank Darcee C
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Darcee C; Thank you for share the review of your stay at Occidental Tucancún. On behalf our team please accept our apologies if we did not exceed your basic expectation. We always strive to provide the best experience to our guest, so we feel really sorry to learn that we did not achive our goal this time. Your feedback...

THIENSVILLE
Reviewed 4 days ago NEW

Stayed 5 nights. March 1-6, 2017. My advice to you is to stop looking around and book the Occidental Tucancun. Pay for the premium level. It is worth it. While the food, pool and surroundings are the same for everyone (and they are great), c’mon you are on vacation. Why not take advantage of an even better check in experience,...

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Helpful?
Thank Jon_Milw_2004
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Jon_Milw_2004, We express our appreciation for the comments you have made on your recent visit, as they help us understand how our guests enjoy their stay with us. It is always our goal to reach the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations at the Occidental Tucancun hotel. We strive...

Reviewed 5 days ago NEWvia mobile

I was there for 5 days and it was a blast!! We had so much fun with all the entertainment staff Evian, Billy, Dani, Joseph and Cesi. Thank you very much for the good times! We will definitely come back.

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Helpful?
Thank Evan B
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Evan B Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for referencing so many of our team members by name, as we are now able to reach out to them individually and let them know how they made such a positive impact on your...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 

Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 11,669 - ₹ 30,183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Barcelo and Despegar.com so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#33 Spa Hotel in Cancun
#36 Top resorts Hotel in Cancun
#39 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
294 questions
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See all questions (294)

Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms were quiet mine was super noisy due to spring breakers allowed to be obnoxious and construction they worked on at night.”
 of 5 bubbles KSwldcat, 24 Mar 2017 | Read review
“Might want to ask to not be above the theater if you're trying to go to bed early because those shows start at 9pm and can be pretty loud”
 of 5 bubbles katherines891, 19 Mar 2017 | Read review
“the side by the pool is loud, but the other side has a bad view, so pick your battle”
 of 5 bubbles D6999LCchristines, 18 Mar 2017 | Read review
“We had the Ocean Front Family Suite. I was worried about being on the first floor but the views were spectacular!”
 of 5 bubbles _jbasile8, 13 Mar 2017 | Read review
“Obviously and ocean front room.”
 of 5 bubbles DarylM121, 12 Mar 2017 | Read review
5 of 5