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Occidental Tucancun

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Traveller (4680)
Pool & Beach (1300)
Storyboard
Overview
  • Excellent45%
  • Very good31%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“alberto martinez”(76 reviews)
“north tower”(73 reviews)
“lobby bar”(304 reviews)
Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Offers from Occidental Tucancun
Special Offer: Up to 23% - Caribean
Offers from Occidental Tucancun
Special Offer: Up to 23% - Caribean
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Reviews (6,249)
Filter reviews
3,270 results
Traveller rating
1,333
1,033
482
250
172
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1,333
1,033
482
250
172
Show reviews that mention
All reviewsalberto martineznorth towerlobby barla claraboyamexico lindothe mexican restaurantocean viewmain poolmall across the streetactivity poolentertainment staffspring breakoceanview roomsenor frogsbeautiful beachmake reservationshot dogs
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1 - 5 of 3,270 reviews
Reviewed yesterday

Would. not recomend. The food needs a lot of improvement, ac was terrible staff was great. The beach would have been nice except for seaweed. Not worth the extra money for the all inclusive. Internet has extra fee

Review collected in partnership with Barcelo Hotels & Resorts
Thank pholloway3
Hotel's Favourite
Reviewed 25 April 2018 via mobile

I am almost hesitant to give this hotel such a good review because I’m afraid everybody will want to stay here and I’ll never be able to get a room again. After 30 years of going to Mexico, this is one of my favorite places...More

4  Thank Melinda B
Response from ASISTENTEGERENCIAL, Asistente de Gerencia at Occidental TucancunResponded 26 April 2018

Dear Melinda B: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of...More

Reviewed yesterday

I cant say enough about this place. From the moment we arrived to the minute we left we had an amazing time!! great staff, food and rooms! I live in Miami and I'm no stranger to great beach front experiences, but this one made top...More

Thank Melissa R
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded yesterday

Dear Melissa R: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you have enjoyed your stay and we agree with you that our attentive staff plays a key role in the overall experience...More

Reviewed 2 days ago via mobile

We loved the facility. The pool was great!!! Staff was fun. Games were a blast. Drinks were delicious. Check out day was a nightmare - our airport pickup was scheduled for 10am and they called our room at 8am while we were packing and told...More

Thank Julia S
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded yesterday

Dear Julia S: We greatly appreciate the time devoted to reviewing your recent experience at our hotel, we always strive to exceed the expectations of our customers. Your comment will help our team achieve that goal. The service and kindness of our staff is one...More

Reviewed 4 days ago

The room was Dripping from the roof, also in El mirador Restaurant was Dripping the food was poor quality no variety. The pool area and Beach was awsome, the entertainment was very poor only Bingo in the pool area.More

Review collected in partnership with Barcelo Hotels & Resorts
Thank Idelmis
Response from ASISTENTEGERENCIAL, Asistente de Gerencia. at Occidental TucancunResponded 3 days ago

Dear idelmis: First of all, we would like to thank you for taking the time to share your impressions of your recent stay at our hotel. It is only through opinions like yours that we are able to maintain and improve the service we offer...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Beachfront
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Free Parking
Hotel Amenities
Babysitting
Room Service
Business Centre with Internet Access
Wheelchair Access
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Free Parking
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Adult pool
Outdoor pool
Details
Price range
US$ 161 - US$ 387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
Room types
Accessible rooms, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 161 - US$ 387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
Room types
Accessible rooms, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (4680)
Pool & Beach (1300)
Room & Suite (955)
Dining (441)
Family and Play Areas (145)
Amenities (99)
Business Centre & Event Rooms (32)
Questions & Answers
Ask a question
Mike M
10 July 2018|
AnswerShow all 2 answers
Response from ASISTENTEGERENCIAL | Property representative |
Dear Mike M: Thank you for sharing your doubts with us, we would like to inform you that in August the climate in Cancun is very hot. Within the a la carte restaurants, the dress code is formal, so you will need long pants... More
0
Votes
Google Translation
Zoe S
4 July 2018|
Answer
Response from ASISTENTEGERENCIAL | Property representative |
Dear Zoe S: With pleasure you can contact us at 998 891 5900 from 9 in the morning to 6 in the afternoon. We hope to receive it soon. Paulina Arroyo Management Assistant.
0
Votes
Google Translation
mathoncouple
25 June 2018|
Answer