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Occidental Tucancun

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#41 of 181 Hotels in Cancun
Certificate of Excellence
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1 room 2 adults 0 children
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Occidental Tucancun
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4,665 Reviews from our TripAdvisor Community

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Showing 2,621: English reviews
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New Jersey
Reviewed yesterday NEWvia mobile

Let me start saying there's nothing wrong with this hotel, the service was good the hotel is clean and nice, but there's also nothing great about it and the food was average at best. Check in was nice and fast, I paid the $40 extra per night for the ocean front balcony and it was well worth it, the views...

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Helpful?
Thank Adrian F
Edgewater, New Jersey
Reviewed yesterday NEW

I will start off by saying this resort is small but super clean. I just got back from this hotel the week of April 13, 2017. The staff are all super nice is a very quiet hotel at night. The food at the buffet is wonderful, the drinks are not too strong, but then not to watered down. The room...

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1Thank Kristin B
Connecticut
Reviewed 3 days ago NEWvia mobile

Hi All-I am going to make this review easy to read: 1. Room 2040 is the best room. Huge king size bed, stone tub located on outside balcony with a gigantic deck. Room 2048 also excellent but no tub and has 2 double beds. Both ocean front views. 2. Excellent Security-They are everywhere. 3. Great service in all areas 4....

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Helpful?
1Thank Nicole B
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Nicole B, Thank you for taking the time to share such a detailed review about your stay at Occidental Tucancún. We are very happy to learn that you had a pleasant stay, that you enjoyed the facilities of the resort, the beach, the italian restaurant, and that our service was up to your expectations. Your feedback it is very...

Reviewed 3 days ago NEW

A hotel which cater for the leisure persons and the business as well. Small but sweet, and direct view onto the sea, what do I look more for? Avoid the spring break time, if you want tranquility. A no brainier choice... always back again, for the quick retreat.

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Helpful?
Thank MIchael M
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Michael M, Thank you for taking the time to evaluate your stay at Occidental Tucancún. We appreciate your valuable comments and your preference, It is always a pleasure to be your host. We look forward to welcome you again in near future. Sincerely Juan Carlos Arce Management

Reviewed 4 days ago NEWvia mobile

As a family of four, we came home from a week of the most amazing vacation at this friendly resort. We arrived and received a very hospitable welcome from the beginning to the end. Even a night without air conditioning and the concierge 'Ponco' and fixed promptly by the maintenance crew and we are very happy campers. We could go...

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Helpful?
Thank Yow Y
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Yow Y; Thank you for taking the time to share your experience at Occidental Tucancún with the Trip Advisor community. We are very honored to learn how pleasant your stay was! We always strive to provide the best experience to our guest and exceed their expectations; you can be sure that your complete satisfaction is our best reward. We...

Toronto, Canada
Reviewed 4 days ago NEWvia mobile

The hotel is perfectly located on the beach & has 4 stunning pools available to cool off from the scorching sun. My favourite is the lounge seating in 1 of the pools.... perfect for tanning & cooling off @ the same time. The staff was exceptional! Food was great! Thomas, Jesus, Joseph (entertainment host), Ady (omelette station), Dalida & Alexandra...

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Helpful?
Thank escapes456
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear escapes456; Thank you for sharing your experience at Occidental Tucancún. We are glad to learn that you really enjoyed the facilities of the resort, and that the service of our team was up to your expectations. We appreciate that you mention Thomas, Jesus, Joseph, Ady, Dalidad and Alexandra Ortiz, they are great ambassadors of our service, rest assure we...

Mississauga, Canada
Reviewed 5 days ago NEW

I came here with my boyfriend for a week's stay. Overall would rate this trip about a 7/10. Service is wonderful, the staff work so hard and it definitely shows! We cannot remember the name of one young gentleman, however he was one of the servers by the poolside that often got us drinks. He was absolutely outstanding and very...

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Helpful?
Thank ERgirl018
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear ERgirl018; Thank you for taking the time to share your experience at Occidental Tucancún. We are very glad to learn that you had a pleasant stay, that enjoyed the facilities of the resort, the shows, and that our service exceed your expectations; we always strive to provide the best experience to our valuable guest, rest assure we will transmit...

Reviewed 6 days ago NEWvia mobile

This was my first trip to Cancun and seeing the beautiful blue/green water. The Occidental Tucancun is an absolute blast. If you're looking to get away and enjoy yourself this place has everything to offer. Wonderful staff and service... and lots of activities. I'll never forget this place and I'll for sure come back here at some point. Also thanks...

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Helpful?
1Thank Nicholas W
Juan A, Gerente at Occidental Tucancun, responded to this review

Appreciated Nicholas W, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Tucancun Hotel, and we thank you for your kind recommendation to Tripadvisor’s readers. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your...

Reviewed 6 days ago NEWvia mobile

The entertainment team: Daniel, Joseph, Evian, Billy & Ceci are amazing & such hearted people. They made sure we are having a good time & enjoying every minute of it during the day. Pool music & activities to the point & great food. Mexican restaurant is a must try. Would come again in the future. Overall very satisfying!!! Defiantly recommended....

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Helpful?
Thank Gaga K
Juan A, Gerente at Occidental Tucancun, responded to this review

Appreciated Gaga K, Thank you for the great feedback of your recent holiday experience at our Occidental Tucancun; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you for referencing so many of our team members...

Ottawa, Canada
Reviewed 6 days ago NEWvia mobile

My best friend and I went to Cancun to celebrate our birthdays and we had a great time. Check in was easy and quick. Our room was ready when we checked in at 10:00am. That's was awesome, since we were up at 130am to fly out of Ottawa at 6:00am. Staff was amazing and friendly. Italian and Seafood restaurant were...

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Helpful?
Thank Lisarc73
Juan A, Gerente at Occidental Tucancun, responded to this review

Appreciated Lisarc73, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tucancun was an enjoyable one. We continuously strive...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Accessible rooms
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Babysitting
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. ... more   less 

Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 10,601 - ₹ 27,883 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Booking.com, Priceline, Barcelo, Hotwire, HotelsforEveryone, TripOnline SA, Evoline ltd, HotelQuickly and getaroom.com so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#33 Spa Hotel in Cancun
#35 Top resorts Hotel in Cancun
#38 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
309 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommended you ask for a beach view room, it is super worth it.”
kristinbX7315YO, 27 Apr 2017 | Read review
“Ocean view rooms are lovely”
TeeeMac, 19 Apr 2017 | Read review
“Get the room with ocean view and balcony. Not the middle tower.”
squintero712, 19 Apr 2017 | Read review
“Upgrade to an ocean view, its worth it!”
870brittneyt, 19 Apr 2017 | Read review
“get ocean view .... it was beautiful and worth it”
650julieo, 4 Apr 2017 | Read review
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