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Occidental Tucancun

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#41 of 181 Hotels in Cancun
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1 room 2 adults 0 children
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Occidental Tucancun
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4,474 Reviews from our TripAdvisor Community

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Showing 2,491: English reviews
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Houston, Texas
Reviewed yesterday NEW

I traveled with my husband and good friends to Cancun the third week of February. The resort grounds are lovely, it has a very welcoming feel and the service is outstanding. Check-in and check-out was efficient. We arrived at 11:00 am so our room wasn’t ready. We stored our luggage and started our vacation with late breakfast/early lunch, a drink...

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Helpful?
1Thank Catherine O
Brooklyn Park, Minnesota
Reviewed yesterday NEW

Eddy was an amazing waiter. So professional, kind, sweet and so accommodating!! Every time we were going to look for him for another refreshment, he was always right there!!! Roberto was a fabulous loving waiter. Very kind and courteous which led us back to Mexican Linda for dinner twice. He seen us in passing and actually made a reservation for...

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Helpful?
1Thank cariedonahue
Vancouver
Reviewed 2 days ago NEW

Just returned from a week stay, and was so impressed. We booked a "supersaver room" with Itravel2000, and I was worried what we would get. Our room faced the mall, which was to be expected, but it was great. Beds were very comfortable, room was immaculately clean and when we arrived, there was a bottle of champagne, welcome desserts and...

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Helpful?
1Thank TravelBugger83
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear TravelBugger83; Thank you for taking the time to share a kind review about your recently stay at Occidental Tucancún. It is a pleasure to know that you were delighted with the welcome amenitie for your celebration, that you enjoyed the facilities, the restaurants, shows, but most important that our service exceed your expectations, we strive always to provide the...

Reviewed 2 days ago NEW

My partner and I were at this resort. The food is excellent, beach is beautiful, oceanview bedroom was spectacular and clean, there was nothing to complain about. It was close to a shopping mall - Luxury Avenue. All the staff were amazing but we had our favorites to name a few... Nelly Martinez and Alex Sanchez, Jose and Alberto at...

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Helpful?
1Thank Darlene K
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Darlene K; Thank you for taking the time to share your experience at Occidental Tucancún with the Trip Advisor community. It is a pleasure to know that you were delighted with the food, beach, facilities of the resort, our privileged location and most important that our service exceed your expectations. Rest assure we will transmit your comments to Nelly...

Ontario
Reviewed 6 days ago NEWvia mobile

Booked a last minute holiday and was looking for a smaller resort for a week. Have stayed at the occidental in NV before so when another occidental came up, I booked it right away. Property is close to the airport. Unlike other holidays, the shuttle did not serve beer so grab some at the airport if you want for the...

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Helpful?
6Thank Shelley H
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Shelley H, Thank you for taking the time to share such an amusing review of your stay at Occidental Tucancún with the Trip Advisor community. We are very happy to know that you had a pleasant stay, that you enjoyed of the facilities, the activities organized by our entertainment staff, the dining places, show, and that our service exceed...

Reviewed 1 week ago

We chose the hotel based on a recommendation, and it was a good one. We selected an ocean view room, and unlike some we have had in past, we had fantastic view of the Gulf and the beaches. All in all, the place was very nice. Room was very clean (read no bugs or other bad things). This was our...

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Helpful?
1Thank Debitcred1
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Debitcred1; Thank you for sharing the comments of your stay at Occidental Tucancún. We appreciate that you had gave us the opportunity to be your host, we are delighted to know that you enjoyed the facilities of the resort, the ocean view, and that our service was up to your expectations. For us your feedback is very important, and...

Calgary, Canada
Reviewed 1 week ago

The staff of this resort are amazing. Jose Luiz Perez our waiter most mornings at the buffet and the first day we asked for a cappuccino...every other day he had one on our table within minutes of us sitting down. Dalida Perez who was the pool side (well everywhere bartender) is absolutely amazing. This girl motors around providing drinks to...

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Helpful?
1Thank Christine A
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Christine A, Thank you for share your experience at Occidental Tucancún. We feel honored to know that you had such a plasant stay, enjoying the facilities of the hotel, the food and drinks, and specially the service of our staff. Rest assure we will share your comments with Jose Luis, Dalida and the rest of the team who will...

Midland, Michigan
Reviewed 1 week ago via mobile

This resort was great!! All the staff members were super friendly and fun! I especially enjoyed playing beach volleyball with Evian, Mr. Dani, and Joseph. I felt as though I had made good friends with each of them! They were super entertaining and made the trip exciting. I also had great service at the bar from Antonio Mex. The beach...

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Helpful?
1Thank AllisonShu124
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear AllisonShu124; Thank you for share the review of your stay at Occidental Tucancún. We are delighted to know that you had a pleasant stay, enjoying the activities organized by our entertainment staff, the service of the bar, and the facilities of the resort; rest assure we will share your comments with Evian, Dani, Joseph and Antonio Max who will...

Midland, Michigan
Reviewed 1 week ago via mobile

I have been to Cancun, Mexico many times and this trip to this resort is by far at the top of my list. The staff was very kind and super friendly. My sister and I had a great time relaxing and also participating in the daily activities by the pool. I had a great time playing beach volleyball with Evian...

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Helpful?
Thank madisons0212
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Madisons0212; Thank you for taking the time to share the comments of your stay at Occidental Tucancún. It is a pleasure to kow that you enjoyed the activities, nightly shows, and that our service was up to your expectations. We also appreciate that you mentioned Evian, Dani, Joseph and Max we will transmit your compliments to them; rest assure...

Reviewed 1 week ago via mobile

My husband and I stayed here for a week at the end of January. It is a smaller resort, which is not typical for us to stay at, but from the time we arrived to the day we departed we had no complaints about the staff, hotel or location. The Staff make this place! Couldn't ask for more helpful or...

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Helpful?
5Thank Loretta A
Juan A, Gerente at Occidental Tucancun, responded to this review

Dear Loretta A We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental was an enjoyable one. We continuously strive...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Well located, with spectacular beach, mostly all the rooms looking for the ocean. The hotel has been remodeled with new lobby-bar, gymnasium, kids club and amazing view just right by the front desk. ... more   less 

Additional Information about Occidental Tucancun

Address: Avenida Kukulcan, km. 13,5 | Lote 24, Cancun 77500, Mexico (Formerly Barceló Tucancun Beach)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 12,007 - ₹ 29,514 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Tucancun 3.5*
Number of rooms: 336
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com and Barcelo so you can book your Occidental Tucancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Hotel Cancun
Barcelo Hotel Tucancun Beach
Barcelo Tucancun Beach Hotel
Tucancun Hotel
Cancun Barcelo
Barcelo Tucancun Beach Resort
Hotel Style:
#33 Spa Hotel in Cancun
#35 Top resorts Hotel in Cancun
#38 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Tucancun staff and other travellers.
258 questions
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Questions? Get answers from Occidental Tucancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even the super saver room was still good.”
 of 5 bubbles TravelBugger83, 21 Feb 2017 | Read review
“The rooms located north of the resort were newer and nicer. I would try a stay in the villas. The villas look spectacular.”
 of 5 bubbles 917darlenek, 21 Feb 2017 | Read review
“Opt for the ocean view. It is worth it!”
 of 5 bubbles Debitcred1, 16 Feb 2017 | Read review
“if you are going with a family, upgrade to the Family Room....it was huge...over 1400 sq feet of space!”
 of 5 bubbles , 14 Feb 2017 | Read review
“Ocean view is awesome.”
 of 5 bubbles paigenikodem, 13 Feb 2017 | Read review
5 of 5