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Ramada Cancun City

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307 Reviews from our TripAdvisor Community

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There are newer reviews for Ramada Cancun City
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Showing 121: English reviews
Newcastle, Australia
Reviewed 19 April 2015

This is my 4th visit to Mexico, it is my favourite country of the 13 I have traveled to so far, and of the many hotels and B&Bs I have used this was easily the worst experience. Unlike Omgrocketz I would not go so far as to say they are racist but, in a city which only exists because of...

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Helpful?
Thank LaVidaGlobal
Jorge S, Director de Recepción at Ramada Cancun City, responded to this review

Dear LaVida Global, Thank you for taking some of your valuable time to write a review on us and we are deeply sorry to learn that your stay with us wasn't a good experience. I want to let you know that the english language issue is already solved and we don´t want you to keep the wrong impression about the...

Anchorage, Alaska
Reviewed 11 April 2015

We enjoyed our stay at Ramada. From checkin the staff was helpful with restaurant recommendations and directions. The room is large and very nice from the bed to the bathroom. The common areas on the ground floor looked nice as well as the pool area. We were walking distance to Mercado 28 and to the Pik NIk restaurant we wanted...

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Helpful?
Thank alaska1986
Jorge S, Director de Recepción at Ramada Cancun City, responded to this review

Dear Alaska1986, We are glad to hear that you enjoyed your stay at Ramada Cancun City Hotel, we have the best location in town and our staff is always ready to help and make you feel like home.

Reviewed 5 April 2015

The worst hotel ever! Very racist! Cant even speak English. Terrible service. They lock us out of our room and never clean it. They watch everything we do like we're criminals. So expensive and charge for everything! Never again hotel "RAMADA" Very unhappy customers 😡

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Helpful?
4Thank Omgrocketz
Jorge S, Director de Recepción at Ramada Cancun City, responded to this review

Dear Omgrocketz, First of all, please accept our apologies it was never our intention to make you feel that way. Regarding to the issue of the languages spoken, I'd like to let you know that we are taking some actions to correct this situation and deliver the right service that all of our guests deserve.

Minnesota
Reviewed 3 April 2015

Our friends booked this hotel through their RCI, so we booked there also. What a huge mistake! I would never book a room in this place EVER again! The rooms stunk like musty old gym socks and a dead cockroach in the hall really turned me off! After checking 3 different rooms, we finally decided on the room with the...

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Helpful?
2Thank God_Bless_America81
Jorge S, Director de Recepción at Ramada Cancun City, responded to this review

Dear God_Bless_America81, Your feedback is really appreciated by our staff, it points us some opportunity areas that we can work at. We hope you to consider coming back to our property and let us make it right for you this time, in case you do please let me know and I'll be glad to personally assist you. Sincerely yours, Jorge...

Mount Pearl, Canada
Reviewed 2 April 2015

We stayed one night at this hotel to get a better flight home from the Mayan Riviera. The room was clean, big enough, nice TV. The bed was very uncomfortable - too hard & not enough sheets/blankets. We had a view of the pool which was nice, with a "Juliet" balcony (no room for chairs).Breakfast was offered at $12 USD...

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Helpful?
Thank trish-doug
Jorge S, Director de Recepción at Ramada Cancun City, responded to this review

Dear Trish-Doug, Thank you for taking the time to write a review on our hotel. In deed, the hotel location is one of our many advantages and about the beds, we are already working on a mattresses replacement plan.

Luxembourg City, Luxembourg
Reviewed 31 March 2015

Basically, that's how it goes: you go in, you check-in, you sleep, you shower, you go out, the cleaning staff make your room, you check out, thank you, good bye, hope to see you soon. This hotel feels like a supermarket. No smiles, no frills, no excitement whatsoever. You had to see the face of the guy that checked us...

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Helpful?
Thank The_Dr_MAK
Tlalnepantla, Mexico
Reviewed 17 February 2015

We spent holiday time there and we choose to stay at this hotel because we found it very convenient mainly because of its location. I consider we got more than expected because of the price (it is an affordable hotel) but we were glad to receive really good service from the staff; also, the facilities were clean and comfortable.

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Helpful?
Thank Mayrageo
Phoenix, Arizona
Reviewed 10 February 2015

This hotel was situated in the heart of the downtown area close to parks, markets, restaurants and good bars. The hotel was very clean and the maid service was quite good each day. The beds were comfortable and not like laying on concrete as in many Mexican hotels. We did not try the restaurant, because there were just too many...

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Helpful?
2Thank James E
Mecosta, Michigan
Reviewed 3 February 2015

We actually live on Isla Mujeres and decided to do some shopping and night life in Cancun , the hotel was near some very good restaurants and dance bars ,so it was a good location , Hotel was clean but the pool was pretty shaded do to its location (the hotel surrounds it) so a laying out in the sun...

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Helpful?
1Thank joseph w
Toronto, Canada
Reviewed 1 February 2015

We felt like it was a great location choice - close to the buses that got us everywhere in Cancun and beyond to Playa Del Carmen, Puerto Morelos etc. The housekeeping seemed strangeand the supplies that they left us were very erratic throughout the week. The swimming pool was mostly cold in January and recieved very little sun.

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Helpful?
Thank mys_terry78

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Ramada Cancun City opened its doors in February 26, 2010 after a deep renovation program, equipped with new furniture, all rooms with 32' LCD TV, all floor and walls changed, using vibrant colors, new bathrooms, adding hairdryer, vanity mirrors, iron and ironing board, coffee maker, safety box. Lobby, restaurant and bar all with new equipment and concept. High Speed wireless internet access is an addition of our services and it is available in guest rooms, meeting rooms and public area. ... more   less 

Additional Information about Ramada Cancun City

Address: Av. Yaxchilan 41 SM 22, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 4,706 - ₹ 6,684 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ramada Cancun City 3*
Number of rooms: 101
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Also Known As:
Cancun Margaritas Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Ramada Cancun City staff and other travellers.
10 questions
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Central Mexico and Gulf Coast, Mexico

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Questions? Get answers from Ramada Cancun City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner rooms are advised and make sure to reserve parking place due to its small size.”
 of 5 bubbles Eupms, 31 Dec 2016 | Read review
“Get room with balcony.”
 of 5 bubbles chuckofdenver, 24 Aug 2016 | Read review
“Ask for room away from front street to avoid nightclub noise.”
 of 5 bubbles Muchsee, 26 Mar 2016 | Read review
“Not the top floor left side from the elevator”
 of 5 bubbles 53peterk, 28 Feb 2016 | Read review
“The pool rooms are very nice!”
 of 5 bubbles JulieM715, 10 Feb 2016 | Read review
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