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Ramada by Wyndham Cancun City

Av Yaxchilan 41, Cancun 77500 Mexico
Update from hotel: This property is temporarily closed until 20/10/2021.
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (164)
Room & Suite (145)
Dining (52)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.


#76 of 279 hotels in Cancun
Travellers' Choice
Hotel Ramada Cancun City opened its doors in February 26, 2010 after a deep renovation program, equipped with new furniture, all rooms with 32' LCD TV, all floor and walls changed, using vibrant colors, new bathrooms, adding hairdryer, vanity mirrors, iron and ironing board, coffee maker, safety box. Lobby, restaurant and bar all with new equipment and concept. High Speed wireless internet access is an addition of our services and it is available in guest rooms, meeting rooms and public area.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Street parking
Pool / beach towels
Outdoor pool
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Non-smoking hotel
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
Centrally Located
Languages Spoken
English, Spanish
643Reviews22Q+A45Room tips
Traveller rating
  • 244
  • 247
  • 97
  • 34
  • 21
Time of year
Traveller type
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Popular mentions
BananaBoat8 wrote a review Mar 2021
3 contributions2 helpful votes
Booked a room here and verified reservation on Ramada website. Checked more than once and my reservation was Confirmed! Never got a confirmation email after booking and when we showed up there we were informed that they are closed for renovations. Our reservation was honored by them at a different hotel which was further than we wanted to be. It’s understandable that during a time of low bookings this can happen, however if I would have known in advance I could have made a change myself to be where we needed to be. Very strange and unprofessional experience from a hotel chain, we will never stay at a Ramada based off this experience.
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Date of stay: January 2021Trip type: Travelled as a couple
1 Helpful vote
Response from Alberto Hernandez, Director General at Ramada by Wyndham Cancun City
Responded 20 Jul 2021
Hola, We are relly sorry but unfortunatelly due pandemic a lot of hotels has toi close, adn we portect you in a better hotel up grade with no extra charge
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Elina wrote a review Dec 2020
Athens, Greece22 contributions28 helpful votes
Kind of old (but well maintained) hotel located in the very heart of Cancun city. It's lacking some basic amenities (towel hangers, fridge, toilet brush) and wifi quality is quite poor at times, but everything is balanced with the amazing staff! I would return just for the people working there!! Friendly, polite, discreet, they're all a pleasure to interact with! Israel (front desk) is the best host I've ever come across and very willing and helpful even with things out of his duties. His english is fluent and his communication skills outstanding! It's very important to feel safe and comfortable, especially when you're far from home! Breakfast is really basic, but a safe choice since there aren't many other options in Cancun downtown. The pool area is really nice and clean!
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
Response from Alberto Hernandez, Director General at Ramada by Wyndham Cancun City
Responded 18 Dec 2020
Hola, Thank you so much for share your experience with us, we are so happy to know that you could enjoy our Hotel and of course we will let know to israel about your comment to him, He is an excellent staff. Our best regards,
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Adam M wrote a review Nov 2020
Houston, Texas1 contribution1 helpful vote
Got stuck in Cancun during Hurricane, flight canceled. I booked a stay for a couple of nights at Ramada in Cancun city. Great staff! Clean rooms. I also want to recognize the hotel manager Jazmine! She was so helpful to us, and accommodated all our requests!
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Date of stay: October 2020Trip type: Travelled as a couple
1 Helpful vote
Response from Alberto Hernandez, Director General at Ramada by Wyndham Cancun City
Responded 14 Nov 2020
Hola, Thank you o much for our comments we are so happy and proud all staff, of course we willsend your recognition to Jazmin. We hope to see you soon again, Regards,
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jenniferjY1515JW wrote a review Sep 2020
Pittsburgh, Pennsylvania131 contributions31 helpful votes
Upon arrival to Cancun, we stayed here prior to going to the hotel zone. Everything was nice! The location is in walking distance to many restaurants and shops. Fast forward to the end of our trip, we stayed here again... booked it through a third party site...they couldn't find our reservation at all!!! Jasmin, the manager, was so patient and really helped us out and gave us the same price as the website would have. I could have hugged her! The pool was nice and they served you food and drinks pool side. The beer and cocktail prices in the lobby were very reasonable. The only thing that I could have used was a wash cloth. Regular towels were provided, just not a wash cloth for the shower. The showers are big and most of the rooms come with a balcony.
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Date of stay: September 2020
1 Helpful vote
Response from Alberto Hernandez, Director General at Ramada by Wyndham Cancun City
Responded 14 Sep 2020
Hola, Thank you so much for share your experience with us, but overall for your preference, we are so glad to know that you had an excellent stay. Be sure that we will continue to make effors to be better every day. We hope to see you soon again in a near future, Our best Regards,
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Parcero1234 wrote a review Jul 2020
Illinois16 contributions34 helpful votes
A really nice experience for my week in Cancun. The hotel is in the city, not in the hotel zone. I prefer the location because so much is within walking distance and the restaurants are better and cheaper than those near the beach. The ADO bus station is a couple of blocks for easy and affordable day trips. Cancun is an ugly city, but perfectly safe and functional. The Ramada is a quiet oasis in the middle of it all. I was there during the pandemic and it was immaculate. Cleaning crews everywhere all the time. The room was comfortable. The two most important things inside the room to me are strong wifi and strong air conditioning. This Ramada has both. The pool area was very nice and the breakfast was good. The best part of all was the staff. They all knew me by name and were so friendly and fun, as well as professional.
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Date of stay: July 2020
Sleep Quality
Room Tip: I had a room on the 4th floor overlooking the pool area with a balcony. It was very quiet.
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1 Helpful vote
Response from Alberto Hernandez, Director General at Ramada by Wyndham Cancun City
Responded 21 Jul 2020
Hola. Thank you so much for share your experience with us, we are really proud to know that we cares to provide the best service and overall in this difficult moments in the world offer the security and higest standards of cleaning. Our staff is amazing, and our mision is to feel all our clients at home away home as you mention. We apreciate your visit and we hope to see you again , we will waiting you back. Sincerely,
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US$49 - US$90 (Based on Average Rates for a Standard Room)
cancun margaritas hotel
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Ramada by Wyndham Cancun City
Which popular attractions are close to Ramada by Wyndham Cancun City?
Nearby attractions include El Parque de las Palapas (0.2 km), Iglesia de Cristo Rey (0.3 km), and Hunter Bar Cancun (0.4 km).
What are some of the property amenities at Ramada by Wyndham Cancun City?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Ramada by Wyndham Cancun City?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ramada by Wyndham Cancun City?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Ramada by Wyndham Cancun City?
Conveniently located restaurants include Gory Tacos, El Rinconcito de Puebla, and La Habichuela Downtown.
Are there opportunities to exercise at Ramada by Wyndham Cancun City?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Ramada by Wyndham Cancun City?
Yes, dry cleaning and laundry service are offered to guests.
Does Ramada by Wyndham Cancun City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Ramada by Wyndham Cancun City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Ramada by Wyndham Cancun City?
Many travellers enjoy visiting Zona Arqueologica El Rey (11.1 km), Scorpion’s Temple (9.2 km), and Hacienda Mundaca (12.3 km).
Is Ramada by Wyndham Cancun City accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.