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Hotel Plaza Kokai

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1 room 2 adults 0 children
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Hotel Plaza Kokai
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117 Reviews from our TripAdvisor Community

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Showing 41: English reviews
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Isla Holbox Quintana Roo
Reviewed 15 February 2017

Basic Clean Hotel, Good Wi-Fi nice restaurant/Bar on premisis. Rooms comfortable. Staff very helpful & friendly. Great Downtown QUIET location 1 block from Central Bus Station. GREAT RATES TOO! A great choice for a quik overnight stay or longer

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Helpful?
Thank Whale Shark D
Brisbane, Australia
Reviewed 6 January 2017 via mobile

Had a reservation for months, gave it away less than 24hrs before our arrival. To make it worse it was New Year's Day, peak season, everything was booked out. Were rude and not helpful! I wouldn't ever consider staying here if in Cancun again. Would recommend if you do stay here to pay in advance as they just freely give...

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1Thank Keels13
Reviewed 2 January 2017 via mobile

Arrived late at night. They overbooked our room and forced us to go to another hotel across the city. Front desk did not offer any discount for (or care at all about) the inconvenience. Terrible experience.

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Thank Luke H
Canada
Reviewed 31 December 2016

We traveled Mexico as a couple and stayed in Plaza Kokai for our last night there. It's quite close to ADO bus terminal and also Cancun downtown. We had planned to take a bus to Cancun airport, therefore, this place was in ideal location for us. The staff in Plaza Kokai were very professional and polite. We were provided with...

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1Thank Siavoch
Greater London, United Kingdom
Reviewed 3 November 2016 via mobile

Apart from having to change rooms as the noise of the traffic was a bit much after 24 hours travelling there is nothing I can fault this hotel for. It has a pool, bar, roof terrace, clean and well appointed rooms, polite and helpful staff and is in a good location for buses to the beach and beyond. My only...

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Thank Estoril65
Reviewed 20 August 2016 via mobile

We made the mistake of staying in Cancun for 3 nights before taking a flight out of Mexico. This hotel however was the only saving grace. Nice staff. You can ask for an extra key card for the A/C. It's far away from the beach though, most of which are only accessible through other hotels. A good place to stay...

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Thank Isobel T
Reviewed 28 July 2016 via mobile

First thing first, it is price friendly but you definitely get what you paid for , on this hot hot weather , in the 90s most of the time , they have no fridge in the rooms, that equals to no cold water to drink or any other beverages for that matter, hot water while in the room only, they...

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1Thank owlking
Dorado, Puerto Rico
Reviewed 2 July 2016

Stayed one night, very clean. personnel were kind, helpful and understanding. Late night check in was admitted (12am). Pricing per night was good. The hotel is walking distance from both main bus stations.

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Thank Keymi14
Moravia, Czech Republic
Reviewed 31 March 2016

Stayed for 6 days in March 2016. Very helpful staff, hotel OK but could use some remodeling. Towels were not replaced the whole period but room was kept clean. Hotel was not very full yet quite noisy. Very good location though close to Central Bus station and food store. IMO very good for a traveller on low budget.

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1Thank David S
Mexico City, Mexico
Reviewed 11 March 2016

By far the worst hotel I have stayed in many years. I had room 110 and at fifteen minutes of getting bitten several mosquitoes, so I asked for a room change. This time I was assigned room 210, on the second floor. pleasant surprise because the room was remodeled, with floors and new table. The A/C was working good also....

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Thank datealas

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hotel Plaza Kokai is located in the city of Cancun, which is often referred to as the Mexican Caribbean. Cancun is in Quintana Roo, on the Yucatan Peninsula. For a good night’s sleep, each room in Hotel Plaza Kokai is air-conditioned, and furnished with a cozy bed, hair dryer, wireless Internet access, luggage rack, and private toilet and bath. Accommodations further have a writing desk and chair. Hotel Plaza Kokai in Cancun warmly welcomes every business and leisure traveler into its safe and amply furnished confines. ... more   less 

Additional Information about Hotel Plaza Kokai

Address: Avenida Uxmal 26 Sm 2-a, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 2,334 - ₹ 4,538 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Plaza Kokai 3*
Number of rooms: 49
Reservation Options:
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Also Known As:
Plaza Kokai Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Plaza Kokai staff and other travellers.
5 questions
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Fredericksburg, Virginia, United States
over a year ago
Mount Pearl, Canada
over a year ago

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Questions? Get answers from Hotel Plaza Kokai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor in the wing are better.”
  • room 302 (better room)
  • room 302 (better room)
  • room 111. View from the door
  • room 111
  • room 111
  • room 111
  • bathroom - fairly clean
  • bathroom - fairly clean
229jackb, 15 Feb 2016 | Read review
“ask for a remodeled room, but you will have to beg for it”
tinarena2000, 23 Nov 2015 | Read review
“Go to another hotel”
hendrix9422, 18 Jan 2015 | Read review
“room we had was good , view , excellent quality , bedsheets , towels aircon etc . very comfortable and roomy , cheaper to bookon the net as we did than walkin , can walk to ADO bus station 2 blocks”
bbolvr, 27 Aug 2014 | Read review
“Ask for a room at the end of the hallway away from the elevator. It can get noisy, and people walking up and down the stairs are noisy.”
mrscleo, 13 Feb 2014 | Read review
5 of 5