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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
This was our first All-Inclusive resort experience, it wasn't our usual style of travel but it turned out wonderful thanks to this little gem. The staff were all top notch and on top of it. The rooms were extremely clean and well spaced. The food...More
This is our third time staying at this hotel. It is one of our favorite places to go for family vacations. The entertainment staff crew is the best. They are funny, friendly, personable, and entertaining. Special thanks to Dario, Leo, Meme, Alex, Joaquin, Edwin, Nayeli,...More
Thank lyau
Response from Carlos D, Gerente at Grand Park Royal Cancun CaribeResponded yesterday
Dear Lyau
First and foremost allow us to thank you very much for choosing Grand Park Royal Cancún Caribe as host to your holidays for third time.
In behalf of all the persons who make up the team, we would like you to know that...More
This is our 2nd time at this hotel. Food is good, especially the omelettes and Cinnabon’s in Cocay restaurant. Just added a new hibachi option for restaurants and it was very good. Our favorite is the taco place next to Cocay, where Abel always had...More
1 Thank cindi1629
Response from Carlos D, Gerente at Grand Park Royal Cancun CaribeResponded yesterday
Dear Cindi
Thank you very much for your review and for mentioning so many positive elements you have experienced in Grand Park Royal Cancun Caribe. We are pleased to know you enjoyed all aspects of our Resort, especially our service. I will be sure to...More
This is the second time that my husband and I have stayed at the Grand Park Royal-Cancun Caribe. We had stayed there two years ago as well. We really enjoyed our stay last week. We ate in the steak house twice. The staff (Daniel Honono...More
Thank janegass
Response from Carlos D, Gerente at Grand Park Royal Cancun CaribeResponded yesterday
Dear Janegass,
On behalf of all the staff at Grand Park Royal Cancún Caribe, allow me to thank you for having chosen us for second time. It is always a pleasure to welcome back our dear guests and have an opportunity to make every stay...More
The whole staff is excellent: However our favorites were Fransisco and Jovana at the main pool bar. Jovana was humble but amazing. Fransisco was happy to give us anything special we asked for. Roberto went above and beyond with everything we asked for. Antonio at...More
Thank bestdad907
Response from Carlos D, Gerente at Grand Park Royal Cancun CaribeResponded 2 days ago
Dear Mr Karl
First and foremost allow us to thank you very much for choosing Grand Park Royal Cancún Caribe as host to your recent holidays.
In behalf of all the persons who make up the team, we would like you to know that we...More
Response from cindi1629 | Reviewed this property |
I don’t work there but if he is staying with you and you have all inclusive, I can assume they would just charge him for the all inclusive for the meals.
Response from Carlos D | Property representative |
Dear Samantha
Would you be so kind writing to the next address, in order to reach your butler and help you with all your request please.
divctoscc @ park-royalhotels . com
looking forward to see you soon.