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Grand Park Royal Cancun Caribe

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#40 of 182 Hotels in Cancun
Certificate of Excellence
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5,741 Reviews from our TripAdvisor Community

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Showing 3,591: English reviews
Boston, Massachusetts
Reviewed 3 days ago NEW

I really can't say enough about this place. I just came back from another great vacation, easily the best one yet. The staff really make this resort special. Everyone is so friendly and helpful. A special shout out to the entertainment staff of Dario, Leonardo, Miguel, Joaquin, Nayeli, and Andrea. They are so hard working and go out of their...

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Helpful?
3Thank Lisa J
Reviewed 3 days ago NEWvia mobile

We went there for a wedding and food was great. The only thing I didn't like is that kids are not allowed in the restaurants. I left a review about it on Facebook and they said they will work on it. Other than that everything was great.

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Helpful?
Thank Ira K
Monterrey, Mexico
Reviewed 4 days ago NEW

Excellent facilities and service. The location is very convenient. The food and drinks are very good. The idea place for take vacations and rest. Idea for familly vacations, it has everything you can need.

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Helpful?
Thank claracristinag
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Thank you very much for your review. I am very glad to read that you were satisfied by the service we provided and that you enjoyed your time here at the Grand Park Royal Cancun Caribe. We hope to see you again soon!

Jefferson City, Missouri
Reviewed 5 days ago NEW

My fiance and I traveled to Cancun for a 4 night stay. Upon arrival at the Grand Park Royal Cancun Caribe, we were checked in quickly and received drinks in the lobby. This was a huge relief to us since we had been traveling for over 12 hours. As we headed toward our room we were grabbed by someone on...

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Helpful?
2Thank caseyburns12
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. It disappoints me to know that we were unable to meet your expectations, for which I make an apology. Allow me to let you know that due to your valuable feedback, immediate actions...

Jersey City
Reviewed 5 days ago NEW

This is my second stay here at this resort in the same year :) The location of this resort is just awesome. The food quality and variety is commendable. Overall its worth the Value for the Money spent!

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Helpful?
Thank nikhil399
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Thank you for sharing your experience on this site. I am glad to learn that you had such a good time with us. We would love to welcome you once more on your next visit to Cancun

Savannah, Georgia
Reviewed 5 days ago NEW

We stayed at the Grand Park Royal from Nov 15-22. Eric was our host/concierge. He was very helpful and showed us around the property. We saw him most days and asked for help and advice on numerous things. Overall, I would say we had a great time. The buffet was average but the Italian and Asian restaurants were very good....

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Helpful?
1Thank arsaunders2016
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Thank you very much for your review. I am very glad to read that you were satisfied by the service we provided and that you enjoyed your time here at the GPRCC. We hope to see you again soon!

Fairfax, Vermont
Reviewed 5 days ago NEW

This was our first trip to Cancun and I believe we'll return in the future - what a wonderful resort; great location, outstanding service, and so very clean! The food and drinks were non-stop. Some of my favorite places to hang out were the rooftop bar at night, the beach, and the swim up bar. We upgraded to a Tower...

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Helpful?
2Thank 772maryellenl
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Thank you very much for choosing to stay with us and for taking time out of your day to share your experience on this site. I am glad you were pleased with the service we provided and that you enjoyed your stay. If you ever decided to come back we would be more than happy to welcome you once again...

Union City, New Jersey
Reviewed 6 days ago NEW

We booked a family trip to Grand Park Royal Cancun for my mom's 60th birthday. As we arrived to the hotel, we waited about an hour to be checked in since we were a large group of 18. The staff at the check-in counter, made it possible for all of us to stay in the same building and room adjacent...

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Helpful?
1Thank SimplyAraXo
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

I am truly grateful for your appreciation towards the service provided by our staff members and for highlighting how much you enjoyed your stay. Know that your satisfaction as guest of our resort is our priority. Thanks to reviews as complete as yours, we are able to identify opportunity areas that we can improve to provide you with a more...

Eldridge, Iowa
Reviewed 1 week ago

Great experience. The staff bent over backwards to take care of us. We stayed for 7 days and 6 nights and it didn't take long for the staff to remember our names and to go out of their way to make our trip memorable. I'm looking forward to our next visit.

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Helpful?
Thank wwendell2016
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

We are completely honored to read that your first visit to Grand Park Royal Cancun Caribe was enjoyable and met your expectations. We truly appreciate all the positive remarks about our resort and especially about the service, it’s very important to know that we were able to meet your expectations. I will be sure to pass on your comments to...

San Jose, California
Reviewed 1 week ago

I love Cancun. i've been coming here for vacation for a while. I enjoyed it so much, i convinced 15 members of my family to join. But we were not given great service. Hotel staff at check in was rude, not helpful. Some restaurant staffs were also rude and not accomadating compared to other hotels.

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Helpful?
2Thank Peter P
Carlos D, Gerente at Grand Park Royal Cancun Caribe, responded to this review

Allow me to thank you for sharing your comments as they will permit us to develop our services in order to keep delivering the best experience to our guests. It disappoints me to know that we were unable to meet your expectations, for which I make an apology. Allow me to let you know that due to your valuable feedback,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Free Parking
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The most exclusive Cancun All-Inclusive experience is waiting for you! Sunny days, white-sand beaches and spectacular views of the turquoise Caribbean Sea are just a little of the many things you'll enjoy by staying at Grand Park Royal Cancun Caribe. Boasting beachfront location, right in the heart of the Hotel Zone, our All-Inclusive family resort in Cancun promises an unforgettable stay in the most popular and exciting destination of the mexican Caribbean. ... more   less 

Additional Information about Grand Park Royal Cancun Caribe

Address: Blvd. Kukulcan Km 10.5 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 14,906 - ₹ 74,190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Park Royal Cancun Caribe 4*
Number of rooms: 344
Reservation Options:
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Also Known As:
Grand Park Royal Cancun Caribe Hotel Cancun
Caribe Park Royal Grand Cancun
Hotel Style:
#25 Business Hotel in Cancun
#32 Spa Hotel in Cancun
#33 Luxury Hotel in Cancun
#34 Top resorts Hotel in Cancun
#37 On the Beach Hotel in Cancun
#44 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Grand Park Royal Cancun Caribe staff and other travellers.
454 questions
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Questions? Get answers from Grand Park Royal Cancun Caribe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front buildings offer the best views.”
 of 5 bubbles Bahamas2013, 2 Dec 2016 | Read review
“Rooms closer to the main lobby would be preferable, since the other buildings are very distant from everything.”
 of 5 bubbles SimplyAraXo, 29 Nov 2016 | Read review
“don't book any tours until you get to your hotel, because you get discounts.”
 of 5 bubbles Thompson78_12, 27 Nov 2016 | Read review
“You can upgrade to the royal towers which by the adult pool. Good location. Do not overpay! They will start out real high for this.”
 of 5 bubbles M0nique1226, 23 Nov 2016 | Read review
“I believe our room was referred to as Deluxe Ocean Front. The view is the best.”
 of 5 bubbles JayB537, 22 Nov 2016 | Read review
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