The rooms are immaculately kept. The food and service is top rate and our butler, Jessica, could not have made our stay any more perfect. We enjoyed lounging by the pool, socializing and soaking up the atmosphere. Ever meal was spot on but our favorite was the Mexican. Evenings on the rooftop were the best way to end our day.
We were here with our extended adult family of 9. It was a great trip and stay at this luxurious resort. The resort was very clean & well maintained. Even The beach was cleaned a couple of times a day. We even saw staff scrubbing / sanitizing the floor to ceiling pillars in the lobby. Every encounter with any staff was very positive and pleasant. Everyone from each department works extremely hard! The food was delicious. We enjoyed the fancy restaurants onsite as well as the buffet, pizza, Gelato, nachos/ burgers. The beach is gorgeous (we walked further to the end of the beach walk - our was the cleanest/ best maintained for sure!). The entertainment was fantastic- magician and bands were excellent. The adult pool was one of our favourite spots! Great swim up bar. The rooftop bar was also a delight… best sunsets from up there!! There were people trying to sell timeshares - we said no a couple of times and that was it, No hassles. Also some people walking up and down the beach selling things…. no issues when we said no. We will be back, thank you for everything,…
This place is wonderful. We enjoyed eating at the Mexican restaurant by the ocean. So beautiful! Santiago was our server a couple times and he outstanding! He was very friendly, attentive and patient with my questions! Isis was so kind as well. Saw her both at the Mexican & Italian restaurant. Checking on us to make sure if we needed anything! Staff makes a big difference when staying places. The food here is wonderful! We have so far really enjoyed our stay!
We were lucky to have Miguel wait on us at Frida Mexican Kitchen in the Grand Park Royal hotel. He was friendly, knowledgeable, & fun and took very good care of us, even though it was a very busy night. We highly recommend Miguel for excellent service!!
The pool fantastic group are the best , I had a lot of fun with Andrea and Estefany Dario' Leonardo Ramon Fernanda we played a lot of beach volley ball and a lot of pool games wich I won two of them and won prizes this group is a lot of fun and I had a great time
The resort is beautiful and clean. Food was delicious and Ernestina was amazing and took grate care of us!!! The beach is perfect, water was amazing, plenty of space to relax by the pool. We always felt safe.
Grand Park Royal is immaculate with lush green grounds and friendly and hospitable waiters and friendly guest services. There are a few employees that made our trip extra special Ernestina at pool attendant Walter, Fernando, Jose Luis in the restaurant service . Their attention to detail and warm and speedy service added to the experience. We recommend Grand Park Royal !!!
Grand Park Royal was fantastic! From the manicured grounds, to the large white sandy beach, and the beautifully appointed hotel, the trip was perfect! The food was fresh and tasty, the drinks were flowing, and the staff were always attentive to ensure everyone was having a great time. Special shout-out to our pool attendant Tina, and the wonderful waiters Walter, Fernando, Jose Luis. Thank you to our quick bartenders Roberto and Belami as well. Can't wait to be back!
Pros and cons to this resort. Cons are just a few. Food is mediocre, fewer options at buffet than in years past, no salsas available at meals, terrible food quality at Steakhouse, very difficult about accommodating big parties. They won't push tables together to seat our party of 8 without a huge fuss. same with dinner reservations. 8 of us paid to come here together, why is it so difficult to eat together as a family?! Also, fewer top shelf alcohol choices this year, no gray goose/often ran out of stoli and absolute. Pros: We stay in the premier building, view cant be beat for the price! Rooms are clean and service is good. Pools and view cant be beat! After my list of cons, you might wonder why we come back - we call many of the staff our friends! Roberto at the adult pool bar, Ernestina & Alicia at the pool, Hector at the front door, Ivan in the dining room, Claudia at the reservation desk, Johnathon at hibachi, and Oliverio in the round bar outside asian restaurant. Also, I can't remember the name of the man who works at the omelette bar each day, but he is my hero! I wait all year to eat the omelettes he makes. These people are the shining stars of the resort!…
Just got home from another fabulous trip and miss it already! Went as a couple and met our friends there. This is our fourth time here. The last time I was disappointed but they made some positive changes this trip. Last time I felt extreme pressure in regards to the vacation club (which we said no immediately) and the guy was rude to me the rest of the trip. I didn’t feel that pressure this trip. When we arrived at hotel, Hector (bellboy) came up to us right away and remembered us - he is so sweet, helpful and friendly. Check in was much faster this time too. Once they knew we’d been there 3 times before they didn’t make us go through the sales pitch. We got room 3209 which is 2nd floor main building and it was perfect. Could see the pool, palm trees and ocean. Yes, bed is firm. My issue was more the stiffness of sheets and comforter. Maybe bring a soft blanket? Has a mini fridge and room safe. No butler in these rooms. Our friends were on first floor that has the attached pool and they had a butler (which was nice because she made reservations for us all). I read a lot of reviews about the entertainment and volume level at pool. They definitely have changed the entertainment at pool. It is WAY quieter. I wish they’d play more of a mix of music (I’m from US and they were just playing mostly our music. I would’ve like more Mexican music. Air Supply wasn’t doing it for me. Ha). However they were definitely trying to entertain. One day they had a “bounce house” surf board, another day a “bounce house” bull ride. They were always trying to get people involved / but not pushy. Entertainment staff was fabulous. At night we did the Silent Dance Party which was a blast and hilarious! We also went to the Mexican cultural show (they had a buffet too but we had reservations elsewhere/ which is too bad because it looked amazing!) which was really good (pics attached). Dinner Food: Italian (Il Mirador) good and many options and pretty good salad bar. The seafood/Mexican (Flor de Sal) hard to get into but it was good. Asian (Koi) was ok but it was slow service. The hibachi (separate reservation at Koi) was good but don’t expect shrimp thrown in your mouth. Very limited “show” and done in about 30 -45 minutes. Buffet is typical. we decided to splurge one night and do the the steakhouse (Prime) which is $45-$50/person. We were extremely disappointed. The prime rib was tough even though it was rare. The lobster was over cooked and dry. Wouldn’t recommend. Better off going off resort for the money. In a nutshell: food is good not fantastic but overall we were happy. I’ve attached pics of some staff who we love but everyone is great. Thank you Jesus bartender, Hector, Alicia at pool, Alicia server at breakfast in Italian, Francisco bartender, Demi server at Italian for making our trip extra special. ❤️❤️❤️…