Grand Park Royal Cancun
Blvd. Kukulcan Km 10.5 Zona Hotelera, Cancun 77500 Mexico
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Pool & Beach (2170)
Room & Suite (1760)
About
#52 of 273 hotels in Cancun
Location
Cleanliness
Service
Value
Grand Park Royal Cancun is an exclusive resort that stands out for its personalized service and vast gastronomy that will delight you with Mexican, Italian and Asian specialties. Admire spectacular turquoise shades on its extensive fine white sand beach. Let your senses be enchanted by amazing sunsets and the best view of the Nichupté Lagoon, while refreshing with a sophisticated cocktail in the Ekinox Lounge Bar. The fun is guaranteed thanks to our activities program and nightly shows for all the family! Live the Grand Park Royal experience in Cancun!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Indoor play area for children
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Karaoke
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Desk
Housekeeping
Minibar
Cable / satellite TV
Hair dryer
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish, Portuguese
Location
74Somewhat walkable
Grade: 74 out of 100
47Restaurantswithin 1 km
21Attractionswithin 1 km
Contact
Blvd. Kukulcan Km 10.5 Zona Hotelera, Cancun 77500 Mexico
Name/address in local language
Getting there
See all nearby hotels
14227Reviews1265Q+A100Room tips
Reviews
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The rooms are immaculately kept. The food and service is top rate and our butler, Jessica, could not have made our stay any more perfect. We enjoyed lounging by the pool, socializing and soaking up the atmosphere. Ever meal was spot on but our favorite was the Mexican. Evenings on the rooftop were the best way to end our day.
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Date of stay: January 2023
Location
Service
Sleep Quality
Room Tip: We prefer the Royal Tower as it’s right on the beach but I’m sure there is something for everyone.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were here with our extended adult family of 9. It was a great trip and stay at this luxurious resort. The resort was very clean & well maintained. Even The beach was cleaned a couple of times a day. We even saw staff scrubbing / sanitizing the floor to ceiling pillars in the lobby. Every encounter with any staff was very positive and pleasant. Everyone from each department works extremely hard! The food was delicious. We enjoyed the fancy restaurants onsite as well as the buffet, pizza, Gelato, nachos/ burgers. The beach is gorgeous (we walked further to the end of the beach walk - our was the cleanest/ best maintained for sure!). The entertainment was fantastic- magician and bands were excellent. The adult pool was one of our favourite spots! Great swim up bar. The rooftop bar was also a delight… best sunsets from up there!! There were people trying to sell timeshares - we said no a couple of times and that was it, No hassles. Also some people walking up and down the beach selling things…. no issues when we said no. We will be back, thank you for everything,…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This place is wonderful. We enjoyed eating at the Mexican restaurant by the ocean. So beautiful! Santiago was our server a couple times and he outstanding! He was very friendly, attentive and patient with my questions! Isis was so kind as well. Saw her both at the Mexican & Italian restaurant. Checking on us to make sure if we needed anything! Staff makes a big difference when staying places. The food here is wonderful! We have so far really enjoyed our stay!
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Eat at the Mexican restaurant, amazing food!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear Angie S, Thank you very much for the magnificent evaluation that you have shared. Thank you for sharing your kind comment, it is an honor to know that our restaurants met your expectations, for us the most important thing is that our guests feel at home away from home. We hope to welcome you again on your vacation in the Mexican Caribbean. Best regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were lucky to have Miguel wait on us at Frida Mexican Kitchen in the Grand Park Royal hotel. He was friendly, knowledgeable, & fun and took very good care of us, even though it was a very busy night. We highly recommend Miguel for excellent service!!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
kevin v wrote a review Jan 2023
The pool fantastic group are the best , I had a lot of fun with Andrea and Estefany Dario' Leonardo Ramon Fernanda we played a lot of beach volley ball and a lot of pool games wich I won two of them and won prizes this group is a lot of fun and I had a great time
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear kevinvA7309NM, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal. We are glad to hear that the excellent service of our colleagues exceeded their expectations, and that they had the most fun with our entertainment team. We hope you will come back to visit us again in the future. See you always! General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anica T wrote a review Jan 2023
The resort is beautiful and clean. Food was delicious and Ernestina was amazing and took grate care of us!!! The beach is perfect, water was amazing, plenty of space to relax by the pool. We always felt safe.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear 565anicat, Thank you very much for sharing your comment about these wonderful days at Grand Park Royal. It fills us with happiness to read that you enjoyed the attention of Ernestina. She works hard to exceed our guests' expectations and with you she did it; of course, we will pass on your message to motivate her. We hope to welcome you again on your next vacation in the Mexican Caribbean. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grand Park Royal is immaculate with lush green grounds and friendly and hospitable waiters and friendly guest services. There are a few employees that made our trip extra special Ernestina at pool attendant Walter, Fernando, Jose Luis in the restaurant service . Their attention to detail and warm and speedy service added to the experience. We recommend Grand Park Royal !!!
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear rubensM5854PD, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests. Thank you for mentioning the people who stood out with your service, we will take care of sharing your kind comments. We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms. Kind regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Grand Park Royal was fantastic! From the manicured grounds, to the large white sandy beach, and the beautifully appointed hotel, the trip was perfect! The food was fresh and tasty, the drinks were flowing, and the staff were always attentive to ensure everyone was having a great time. Special shout-out to our pool attendant Tina, and the wonderful waiters Walter, Fernando, Jose Luis. Thank you to our quick bartenders Roberto and Belami as well. Can't wait to be back!
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear cvcking18, I am pleased to read that you enjoyed our service, facilities and above all our gastronomic offer. Comments like yours always motivate us to give our best every day to provide you with incredible vacations. We sincerely wish to have another opportunity to provide you with wonderful memories if you reward us with your visit in the future. Best regards, Carlos Da Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros and cons to this resort. Cons are just a few. Food is mediocre, fewer options at buffet than in years past, no salsas available at meals, terrible food quality at Steakhouse, very difficult about accommodating big parties. They won't push tables together to seat our party of 8 without a huge fuss. same with dinner reservations. 8 of us paid to come here together, why is it so difficult to eat together as a family?! Also, fewer top shelf alcohol choices this year, no gray goose/often ran out of stoli and absolute. Pros: We stay in the premier building, view cant be beat for the price! Rooms are clean and service is good. Pools and view cant be beat! After my list of cons, you might wonder why we come back - we call many of the staff our friends! Roberto at the adult pool bar, Ernestina & Alicia at the pool, Hector at the front door, Ivan in the dining room, Claudia at the reservation desk, Johnathon at hibachi, and Oliverio in the round bar outside asian restaurant. Also, I can't remember the name of the man who works at the omelette bar each day, but he is my hero! I wait all year to eat the omelettes he makes. These people are the shining stars of the resort!…
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Date of stay: January 2023
Location
Cleanliness
Service
Room Tip: Premier Building, quiet/all ocean view. Nothing better than coffee on the balcony watching the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded yesterday
Dear kelqrn, It has been a pleasure to welcome you to Grand Park Royal on your recent vacation. We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations. Our Executive Committee and staff involved have carefully considered your comments and we assure you that improvements will be made especially in the areas you mentioned. We hope you will come back to visit us again in the future. See you always! General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got home from another fabulous trip and miss it already! Went as a couple and met our friends there. This is our fourth time here. The last time I was disappointed but they made some positive changes this trip. Last time I felt extreme pressure in regards to the vacation club (which we said no immediately) and the guy was rude to me the rest of the trip. I didn’t feel that pressure this trip. When we arrived at hotel, Hector (bellboy) came up to us right away and remembered us - he is so sweet, helpful and friendly. Check in was much faster this time too. Once they knew we’d been there 3 times before they didn’t make us go through the sales pitch. We got room 3209 which is 2nd floor main building and it was perfect. Could see the pool, palm trees and ocean. Yes, bed is firm. My issue was more the stiffness of sheets and comforter. Maybe bring a soft blanket? Has a mini fridge and room safe. No butler in these rooms. Our friends were on first floor that has the attached pool and they had a butler (which was nice because she made reservations for us all). I read a lot of reviews about the entertainment and volume level at pool. They definitely have changed the entertainment at pool. It is WAY quieter. I wish they’d play more of a mix of music (I’m from US and they were just playing mostly our music. I would’ve like more Mexican music. Air Supply wasn’t doing it for me. Ha). However they were definitely trying to entertain. One day they had a “bounce house” surf board, another day a “bounce house” bull ride. They were always trying to get people involved / but not pushy. Entertainment staff was fabulous. At night we did the Silent Dance Party which was a blast and hilarious! We also went to the Mexican cultural show (they had a buffet too but we had reservations elsewhere/ which is too bad because it looked amazing!) which was really good (pics attached). Dinner Food: Italian (Il Mirador) good and many options and pretty good salad bar. The seafood/Mexican (Flor de Sal) hard to get into but it was good. Asian (Koi) was ok but it was slow service. The hibachi (separate reservation at Koi) was good but don’t expect shrimp thrown in your mouth. Very limited “show” and done in about 30 -45 minutes. Buffet is typical. we decided to splurge one night and do the the steakhouse (Prime) which is $45-$50/person. We were extremely disappointed. The prime rib was tough even though it was rare. The lobster was over cooked and dry. Wouldn’t recommend. Better off going off resort for the money. In a nutshell: food is good not fantastic but overall we were happy. I’ve attached pics of some staff who we love but everyone is great. Thank you Jesus bartender, Hector, Alicia at pool, Alicia server at breakfast in Italian, Francisco bartender, Demi server at Italian for making our trip extra special. ❤️❤️❤️…
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: If it rains the night before you might want to go to smaller pool (one with swim up bar) because...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Carlos Da Silva, Director General at Grand Park Royal Cancun
Responded 2 days ago
Dear 878aimeed, Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests. We are delighted that your stay with us has been so positive. We will pass on your comments to our colleagues; They will be happy to know that with their attitude and kindness, they have contributed to your well-being. Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation. We hope you will come back to visit us again in the future. See you always! General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$218 - $434 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand park royal cancun caribe hotel cancun, caribe park royal grand cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
346
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Frequently Asked Questions about Grand Park Royal Cancun
Which popular attractions are close to Grand Park Royal Cancun?
Nearby attractions include AMMA Club (0.8 km), Playa Chac Mool (0.8 km), and Playa Caracol (0.7 km).
What are some of the property amenities at Grand Park Royal Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Grand Park Royal Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Park Royal Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Grand Park Royal Cancun?
Yes, free parking is available to guests.
What are some restaurants close to Grand Park Royal Cancun?
Conveniently located restaurants include Umami, Restaurante Chianti, and Tacos Villanos.
Are there opportunities to exercise at Grand Park Royal Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Grand Park Royal Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Park Royal Cancun offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Grand Park Royal Cancun?
The staff speaks multiple languages, including English, Spanish, and Portuguese.
Are there any historical sites close to Grand Park Royal Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (6.0 km) and Scorpion’s Temple (1.6 km).