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NYX Hotel Cancun

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1,652 Reviews from our TripAdvisor Community

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There are newer reviews for NYX Hotel Cancun
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Showing 633: English reviews
Honolulu, Hawaii
Reviewed 3 weeks ago via mobile

Great little hotel. I read the negative reviews, but we booked here anyway...there's no elevator and we had to climb a few small flights of stairs. No problem. We tipped the bellboy 50 pesos to carry our luggage and he seemed pleased. The room is small yet modern. Great ac and hot water in the shower. Very clean. The dinner...

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Helpful?
2Thank Lisa L
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Many thanks for your review, we are glad to know that you spent a great time with us and enjoyed your stay. We are very happy to read that our service meet your expectations. We hope that you will return again very soon. Thank you so much for your valuable feedback. Best regards NYX HOTEL CANCUN

Overland Park, Kansas
Reviewed 3 weeks ago via mobile

Shortest, greatest 4 nights vacation. We loved our room, the outstanding view to multicolored ocean, the food unbelievably delicious, drinks so good, especially for me that I don't drink, I had 9 piñas coladas in one day. The staff,managers, animators were all helpful, friendly and very profesional. We were sad to leave.

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Helpful?
Thank Silvia R
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Many thanks for sharing your kind feedback and taking the time to let us know about your recent stay with us. We are so happy to read that we exceed your expectations. We are glad that you appreciated our service and attentive staff. We will definitely share your kind words with the rest of the staff. Thank you...

Reviewed 3 weeks ago via mobile

It was my first and for now the only time when I visited Cancun and I have only happy memories about this vacation. The hotel was chosen by my boyfriend, and I can tell, he managed really good with it. The only problem we had that few days before arrival our booking was canceled because of some problems with his...

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Helpful?
1Thank Аня О
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them; it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We will be waiting to host you in your next holidays....

Reviewed 3 weeks ago via mobile

Pros: Location Cons: Service Context: We were arriving from Tulum and Playa Del Carmen where we stayed in Airbnb's and thought we'd spend our last two nights at a nicer hotel in Cancun. Boy were we wrong. Check In: We arrived off the bus to find that the grand staircase was the only way up to the lobby. Instead of...

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Helpful?
5Thank Derek Landon W
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize...

Reviewed 3 weeks ago

I stayed 4 days at NYX and was very happy with my stay. Check in was a breeze and Yuliana was very sweet and granted my request for a room with a view, even though I'd booked a standard room which typically does not come with one. My room was small but I was traveling solo so did not mind...

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Helpful?
1Thank Jessyca J
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun as your host and for share a brief review of your recent stay with us. We are glad to know that you spent a great time and enjoyed of our service, we offer our apologies for the situation with the bellboy. We hope that you will return again very...

Portsmouth, United Kingdom
Reviewed 3 weeks ago

This hotel is staffed by the nicest, most helpful and friendly people you could imagine; nothing was too much trouble for them. There are lots and lots of stairs in this hotel though, so if you struggle to walk, you may like to consider this aspect and also, the lift was not always working. My husband and I are both...

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Helpful?
Thank Tinabagpuss
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know about your recent stay with us, your comments are highly appreciated since they help us to improve our areas of opportunity. We are so happy to read that you spent a great time with us. We hope...

Reviewed 3 weeks ago

Really good place for vacation. This was the first time we came to Mexico. The staff were excellent very helpful and caring. We loved our room, it had a clear view to the sea, a full view of the deck restaurant and pool. Pro: Every meal was fantastic!! Con: Our room did not have microwave oven.

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Helpful?
Thank Eric W
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them; it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff specially to Eddie. We hope that you will return again very...

Reviewed 3 weeks ago

We got a "basic room". Our first room was basically a zoo - it was on the ground level and the window opened right to the pool and bar, so people could see us directly. Zero privacy. So we got a second room. The second room was even worse. It was actually cold, the furniture looked like it was taken...

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Helpful?
1Thank Steven A
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know your disappointment , your comments are highly appreciated since they help us to improve our areas of opportunity. We are very concerned by what sounds like a disappointing visit at our hotel, we would like to apologize...

North Bay, Canada
Reviewed 4 weeks ago

Accommodations were excellent. We had balcony/suite ocean front. All meals were superb and waiters could not do enough for you. Special Thanks to Eddie and at the breakfast buffet, he went out of his way for me. Beach is fabulous and good number of lounges. I thoroughly enjoyed my stay and would not hesitate to return or recommend.

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Helpful?
2Thank Ron C
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them; it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff specially to Eddie. We hope that you will return again very...

Sao Paulo, SP
Reviewed 4 weeks ago via mobile

Had a wonderful time with my 15 year old daughter who was celebrating her birthday at the hotel. The hotel is clean, peaceful, quiet and with the nicest employees at the restaurant. Eddy was our favorite. Smiling, telling jokes, providing suggestions and magician tricks.

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Helpful?
1Thank SandraRodriguesBR
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun as your host and for share a brief review of your recent stay with us. We are glad to know that you spent a great time and enjoyed of our service and attentive staff. Many thanks for your comments We hope that you will return again very soon and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 6,275 - ₹ 24,282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
256 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a renovated room!”
 of 5 bubbles HarperH784, 20 Jan 2017 | Read review
“Upper floors in the older section reached by stairs only, newly renovated section had elevator and very nice views from the upper floors.”
 of 5 bubbles MegNewHampshire, 20 Jan 2017 | Read review
“Before you book please inquire regarding the ongoing construction and if possible get a room that is not facing the construction site”
 of 5 bubbles DimaQko, 18 Jan 2017 | Read review
“Some rooms do not have elevators”
  • Our room nicely redone.
  • We were on the 6th floor with ocean view.
  • View from our room on the balcony
 of 5 bubbles Suedan217, 17 Jan 2017 | Read review
“Check the room before you decide whether or not staying here! Good luck!”
 of 5 bubbles 39fredrika, 17 Jan 2017 | Read review
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