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NYX Hotel Cancun

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NYX Hotel Cancun
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1,834 Reviews from our TripAdvisor Community

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Showing 709: English reviews
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michigan
Reviewed yesterday NEWvia mobile

My wife and I spent 9 days at this hotel after spending 5 weeks at different hotels and condos in Playa, Tulum and Porto Acventurus. We were very satisfied for the price we paid! The employees were very friendly and did a fantastic job! I can't remember everyone's name but would like to thank Erik and Jimmy bellboys, Eduardo and...

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Helpful?
Thank pocololo
Saint Charles, Missouri
Reviewed 2 days ago NEWvia mobile

MY WIFE AND STAYED DURING THE THIRD WEEK OF MARCH. THE SERVING STAFF WAS TOP NOTCH. GABRIEL DEL CRUZ WAS A TREMENDOUS SU CHEF WHO MADE SURE EVERY DETAIL WAS WATCHED OVER SO I WOULD NOT SUFFER ANY FOOD ALLERGY MOMENTS. OUR BEACH BED EXPERIENCE WAS OUT OF THIS WORLD THANKS IN LARGE PART TO DIDDY AND TIMETEO WHO SOMEHOW...

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1Thank Appelsauce
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

While I am glad to know that your overall visit was enjoyable, I regret reading that we missed the mark in certain aspects of your visit one of our main goals is to fulfill and exceed our guests expectations in every aspect of a luxurious and relaxing experience, and I would be honored to receive any further feedback you may...

Menifee, California
Reviewed 2 days ago NEW

We have a time share there and had not been back for 7 years because of poor management of the resort. When NYX purchased it we were curious so decided to spend our week there this year. We were sent an email confirming our arrival by Miss Nadia Gurdillo, Guest and Member services Manager. Throughout our entire stay she was...

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Helpful?
Thank cccyclist2017
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest, Thank you so much for being part of NYX Hotel, and thank you for your trust, it's quite a long time and we've definitely gone through many changes, good and bad times, but we're quite sure that with the support and loyalty of our appreciated members who, as you mention, are like part of our family, we will...

Saint Charles, Missouri
Reviewed 2 days ago NEW

There are several excellent things about the NYX. It is a shame that other things, largely the fault of the owner and manager, bring this resort down. CONS: 1. Management did not respond to my email asking for an updated room. Not only was our room, #2004 in the lobby building, badly in need of updates, the nightly music in...

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Helpful?
Thank SaintCharlesLinda
Reviewed 4 days ago NEWvia mobile

We had an amazing stay at NYX. Jimmy, Eduardo, and we called him "Mi Amor"(our dinner server) was wonderful! They all took very good care of us and was very informative about Cancun. Thank you so much!

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Helpful?
2Thank Katie G
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us. We are so happy to read that we met your expectations, we are glad to know that you spent a great time here and enjoyed of our service and attentive staff we will share your comments...

Montreal, Canada
Reviewed 4 days ago NEW

Great hotel with great food and service. Close to airport and malls. Rooms need updating and some should simply not be used. Make sure to verify when booking and upgrade to a master suite if possible because it is really worth it. The restaurant has a different menu every night and the quality of the food was great. The staff...

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Helpful?
1Thank Jessica L
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all thank you very much for leting us be your host on your vacations, It is an honor to read how much you enjoyed your stay at our Hotel, in behalf of the NYX team I would like you to know that reading reviews like yours letting us know that the variety of food and beverages...

Reviewed 5 days ago NEW

We are a family of 4 with 1 teen and 1 tween staying here for a week in the all-inclusive program. This boutique/ smaller resort suited us and is conveniently located a short bus ride away from “downtown hotel zone” and a few minutes walk from the local mall. Beach – I could look at this water forever! White sand,...

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Helpful?
1Thank Jenn A
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you for letting us being part of your vacation memories, we're glad to discover you had a fantastic time during your stay; we will share your coment with our staff im very shure they will be happy to read your so wonderful coment. We are also aware of how important is to have good food and drinks...

Reviewed 5 days ago NEWvia mobile

Food was great, beach was beautiful, and service was FANTASTIC!!!! We especially loved Eduardo and Alturo(?) aka Mi Amor 😄 they were super friendly, funny, and really informative. We have had a great time here. Will definitely we back 👍🏽

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Helpful?
Thank Kiana L
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you for letting us being part of your vacation memories, we're glad to discover you had a fantastic time during your stay; we will share your coment with our staff specially with Eduardo and Arturo, im very shure he will be happy to read your so wonderful coment. Thank you so much for staying with us, we...

Silver Bay, New York
Reviewed 5 days ago NEW

We used our Owners week 2/18 to 2/25 2017. Be advised that the old crumbling mansion just past NYX has been demolished and a new 6 story condominium is in the process of being built. As of late February three floors were completed for concrete framing so work will be ongoing for a while to come. There is a fairly...

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Helpful?
Thank Rick M
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Rick Thank you so much for being part of NYX Hotelduring the last years, it's quite a long time and we've definitely gone through many changes, good and bad times, but we're quite sure that with the support and loyalty of our appreciated members who are like part of our family, we will keep growing and improving, always looking...

Reviewed 5 days ago NEWvia mobile

This was truly a week in paradise. I only have positive things to say about this resort. Service All the staff are very nice. They serve you with a smile at all time. Food We ate very well all week. Recommend everything except beef. The breakfast is buffet style. Lunch and dinner is a la carte and the service is...

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Helpful?
1Thank anisegs
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Many thanks for your review, we are glad to know that you spent a great time with us and enjoyed your stay, we appreciated your comments since they help us to improve ou areas of opportunity. We are happy to read that our service meet your expectations. We hope that you will return again very soon. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 6,021 - ₹ 22,382 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
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Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#38 Spa Hotel in Cancun
#41 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
293 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 8, our favorite, is closest to the construction. Inside the building we had no issues with construction noise, we rise early.”
 of 5 bubbles rickmV5403OD, 23 Mar 2017 | Read review
“ask for ocean view rooms (the older ones are more than double the size of the renovated ones)”
 of 5 bubbles CraigL907, 21 Mar 2017 | Read review
“Lagoon side has more noise and traffic but has a good view. If you want a quieter room, you may want to upgrade to an ocean-view unit.”
 of 5 bubbles J1151SDdanielb, 21 Mar 2017 | Read review
“Request upper floors facing the ocean if you do not mind climbing stairs. All rooms have balconies with ocean view.”
 of 5 bubbles christiand124, 19 Mar 2017 | Read review
“not room with laguna view on groundfloor,this room are befor entrance to hotel”
 of 5 bubbles 63Luk_63, 18 Mar 2017 | Read review
5 of 5