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NYX Hotel Cancun

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1,631 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Oldsmar, Florida
Reviewed 4 days ago NEW

Beautiful beach. Great breakfast buffet with excellent service personnel, especially Eddy, he was great. Location was very good within close walking distance to a very high end mall. Dinner is served on the veranda on the beach, very romantic. The weather in Cancun is also fantastic.

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Helpful?
Thank tomsmail37
Smyrna, Tennessee
Reviewed 5 days ago NEWvia mobile

We haven't been yet but plan on coming back to the hotel in March. Looking forward to staying and hope we can get room 8702. We enjoyed this place immensely. I have never returned to a hotel in Mexico before....but this time we are returning....see you on March hotel nyx.....

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Helpful?
Thank Julie D
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them; it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff. We will be waiting to host you in your next holidays....

Reviewed 1 week ago

I stayed for two nights in the NYX Hotel Cancun. It was a standard room with a fairly nice view. The bathroom was nice but the shower left something to be desired. It didn't seem all that clean and the water pressure was low. The hotel staff was friendly and they were definitely on guard about not letting anyone without...

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Helpful?
1Thank Eleanor L
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you very much for taking the time to share your experience with us, know that it is thanks to feedbacks like yours that we are able to improve every aspect you described due to we identify our opportunity areas. Thank you so much for your comments. We hope that you will return again very soon. Best regards...

Vancouver, Canada
Reviewed 1 week ago

My husband and I stayed in one of the newly renovated rooms with great ocean view, We had great experience with staff, food was amazing, helpful front desk also ! Spesificly had excellent service from Victor, Eddy and Hosè át the beach bar . There was only one thing to complain about, the first day we mentioned that our toilet...

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Helpful?
1Thank csunya
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun as your host and for share a brief review of your recent stay with us. We are glad to know that you spent a great time and enjoyed of our service, we offer our apologies for the situation that you had in your room. We hope that you will...

Reviewed 1 week ago

My wife and I stayed 6 days at NYX and were extremely satisfied with the resort and the staff.The service was very good and the food was well prepared with plenty of choices. It was nice to see the dinner menu change every day. The bar staff were very courteous and provided great service. The location was excellent with public...

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Helpful?
4Thank Larry W
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest Many thanks for your review, we are glad to know that you spent a great time with us and enjoyed your stay. We are very happy to read that our service meet your expectations. We will definitely share your kind words with the rest of the staff specially with Victor, Roger and Juan Jose We hope that you...

Reviewed 1 week ago

If you take the Master Suite, you will enjoy the beautiful ocean view. The food in all meals is delicious. The staffs are helpful and amazing. You will have everything you need. There is a guy who was very helpful and polite. His name I think Roger. He is such a good waiter.

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Helpful?
3Thank Abdulla A
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us. We are so happy to read that we met your expectations, we are glad to know that you spent a great time here and enjoyed of our service and attentive staff. We hope that you will...

Sudbury, Canada
Reviewed 1 week ago

We were a group of 10 (5 couples) and stayed at the NYX from January 6-13th 2016. Two couples changed rooms. One couples patio door wouldn't lock and the other couple had a hard time with stairs. Their requests were dealt with quickly and both couples were happy with their new rooms. Everyone enjoyed the food. Only 1 restaurant at...

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Helpful?
3Thank hotchocolate18
DireccionNYX, General Manager at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know about your recent stay with us, your comments are highly appreciated since they help us to improve our areas of opportunity. We are so happy to read that you spent a great time with us. We hope...

California
Reviewed 2 weeks ago

We are members at this resort F/K/A the Avalon Grand. The new management has made many nice improvements over the last few years. The beach is one of the nicest on the main boulevard. Love the outdoor restaurant right on the beach. We have found the service to be very good everywhere. We have never had a problem finding a...

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Helpful?
2Thank Muggs35
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest First of all we would like to thank you for your comments and for taking the time to let us know about your recent stay with us, your comments are highly appreciated since they help us to improve our areas of opportunity. We are so happy to read that you spent a great time with us. We hope...

Barry's Bay, Canada
Reviewed 2 weeks ago

This was our first trip to Cancun and will be back at NYX in a heart beat. It's a smaller hotel with Spanish style. Beautiful place. Every staff member we came in contact with was amazing. They went out of their way to help us. From Jimmy meeting us at the front desk and taking us and our luggage to...

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Helpful?
2Thank gregscott000
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear Guest Thank you so much for your review of our Hotel, we sincerely appreciate them, it brings us great satisfaction to know that we exceed your expectations, we are very happy to read that you had an excellent and enjoyable stay. We will be recognized to our staff specially to Eddie. We hope that you will return again very...

Toronto, Canada
Reviewed 2 weeks ago

The resort is small but nice. I am 27 and went to celebrate my bachelorette with my ladies. I expected it to be a bit more lively and more entertainment. There is no resort entertainment shows and very limited activities available during the day. The entertainer was ok... He spent most of his time making friends and flirting with the...

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Helpful?
2Thank Vanessa M
DireccionNYX, Director General at NYX Hotel Cancun, responded to this review

Dear guest Thank you so much for choosing NYX Hotel Cancun and for taking the time to let us know your experience with us, we are glad to know that you spent a great time here and enjoyed of our service and attentive staff. We hope that you will return again very soon and create more memorables moments. Many thanks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Enjoy a fabulous hotel located just in front of the beautiful white sand beaches and turquoise waters that have made Cancun a preferred tropical paradise for thousands of tourists each year. NYX HOTEL CANCUN is a resort with 163 rooms and suites with an excellent location in the middle of the famous Hotel Zone of Cancun, in the state of Quintana Roo, Mexico. NYX HOTEL CANCUN is ideal for families, couples in love, weddings and incentive groups; we are offering a NEW meeting room. Our group coordinators will work with you to create the perfect menu and select the perfect setting for your event. This hotel provides a friendly and professional service, comfortable rooms, international cuisine, and beach activities among others. ... more   less 

Additional Information about NYX Hotel Cancun

Address: Boulevard Kukulcan, Km 11.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 6,758 - ₹ 24,439 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — NYX Hotel Cancun 3*
Number of rooms: 163
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com and Priceline so you can book your NYX Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Cancun Avalon Grand Hotel
Avalon Cancun
Avalon Resort Cancun
Hotel Style:
#39 Spa Hotel in Cancun
#40 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from NYX Hotel Cancun staff and other travellers.
247 questions
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Questions? Get answers from NYX Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of the gulf and beach would be preferable.”
 of 5 bubbles tomsmail37, 12 Jan 2017 | Read review
“Try to obtain a renovated room on an upper floor (for the view). Both sides of the hotel provide excellent views.”
 of 5 bubbles R4556ZGlarryw, 7 Jan 2017 | Read review
“Ask for rooms on the ocean side.”
 of 5 bubbles gregscott000, 31 Dec 2016 | Read review
“In the buildings, upper floors. Lower floors felt humid.”
 of 5 bubbles VanessaM262, 30 Dec 2016 | Read review
“Higher floors at the back of the hotel have a better view (I was on the top floor facing the ocean)”
 of 5 bubbles 230jessycaj, 27 Dec 2016 | Read review
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