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See all 176 hotels in Cancun

The Royal Sands Resort & Spa All Inclusive

4,704 reviews
#19 of 176 Hotels in Cancun
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Traveller (2967)
Pool & Beach (988)
Room & Suite (799)
Overview
  • Excellent68%
  • Very good21%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“la veranda”(327 reviews)
“hacienda sisal”(310 reviews)
“char hut”(221 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Offers from The Royal Sands Resort & Spa All Inclusive
Special Offer: 40%OFF + 100US IN CREDITS
Hotel deals
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Reviews (4,704)Write a Review
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931 - 935 of 4,133 reviews
Reviewed 13 January 2017 via mobile

I'm in shock who writes that this hotel is excellent for a vacation. I'll start with the breakfast: they are simply awful. stale cheese and sausage. All food is prepared on cheap oil. In my eyes porridge diluted with hot water. The waiter collected unfinished...More

2  Thank инна р
Response from Cristóbal G, Online Community Care Coordinator. at The Royal Sands Resort & Spa All InclusiveResponded 13 January 2017

Dear инна р Thanks so much for taking the time to review your stay at The Royal Sands. We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your...More

Reviewed 13 January 2017

This is a great resort to stay. The check in and check out was quick and easy. The food was great. The room was clean. Very comfortable bed and pillows. It's only 5 minutes walk to a shopping center. Very hard working and friendly staff....More

1  Thank Nathan T
Response from Cristóbal G, Onine Community Care Coordinator at The Royal Sands Resort & Spa All InclusiveResponded 13 January 2017

Dear Nathan, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction rates available and we're glad to learn we've achieved this goal with you. We'll make sure to personally praise Gustavo for leaving...More

Reviewed 13 January 2017

My husband and myself, along with our 2 daughters (early 20s) spent the week before Christmas at the Royal Sands Resort in Cancun. All 4 of us loved it! Our room was very spacious! 2 bedrooms, 2 bathrooms, big living room room area, kitchen and...More

Review collected in partnership with this hotel
1  Thank juliepL1288QC
Response from Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All InclusiveResponded 13 January 2017

Dear Julie, Thank you for taking time to post about our resort. We're glad to learn that you and your family enjoyed your most recent visit to the Royal Sands and that you took advantage of its privileged location and views in Cancun's hotel zone....More

Reviewed 12 January 2017

You are greeted by staff on arrival with 'welcome home' and honestly, we wanted to move in within a few hours! The room was amazing, nice kitchen, large living area with dinning table, living room area and within the entertainment center 2 pull down beds,...More

1  Thank Kirsten M
Response from Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All InclusiveResponded 13 January 2017

Dear Kristen, Thank you for taking time to post about your home away from home. We know that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit...More

Reviewed 11 January 2017

We were very pleased with the size of the rooms and we spent a lot of time on the deck looking out over the ocean. The rooms were clean and well maintained, but a little dated. The pools were very large and able to accommodate...More

Thank USIGambler
Response from Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All InclusiveResponded 12 January 2017

Dear Guest, Thank you for taking time to post about our resort. We're glad to learn you've enjoyed your visit at The Royal Sands and you had the chance to visit some of the off-site restaurants included in your Refine Package. We hope you've enjoyed...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Restaurant
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$ 252 - US$ 483 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 252 - US$ 483 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Family Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (2967)
Pool & Beach (988)
Room & Suite (799)
Dining (221)
Hotel & Grounds (1765)
Bathroom (26)
Family and Play Areas (14)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
bearsfan1000
13 January 2018|
Answer
Response from telchacsusan | Reviewed this property |
I know my SIL was able to deal directly with the hotel in English (I live in Mexico and speak Spanish - but it was never needed there). Contact the hotel and ask!
1
Vote
smajy
8 January 2018|
AnswerShow all 2 answers
Response from Sandra R | Property representative |
Hi Smajy, We recommend Thomas More Travel, for reliable, hassle-free airport transportation. You may want to take a look at their rates at tmttransfers com Warm Regards,
1
Vote
Heather W
5 January 2018|
AnswerShow all 3 answers
Response from Sandra R | Property representative |
Hello Heather W, Yes, The Royal Sands Spa offers massages, facials, body wraps, etc. I sent you a private message with the link where you can find more information. Warm Regards.
0
Votes
Room Tips
"Every room is great"
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"There are no bad rooms."
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"Not much flexibility in choosing rooms"
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"I was there with my husband and two sons, 17 & 20. We had the one bedroom suite with two murphy beds..."
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