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The Royal Sands Resort & Spa All Inclusive

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#18 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
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1 room 2 adults 0 children
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The Royal Sands Resort & Spa All Inclusive
The Royal Sands Resort & Spa All Inclusive
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3,824 Reviews from our TripAdvisor Community

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There are newer reviews for The Royal Sands Resort & Spa All Inclusive
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Showing 3,363: English reviews
Endicott
Reviewed 6 March 2016

Beautiful family resort with all inclusive option. Opportunity to rent lock off unit or larger unit with full kitchen and living room area. Great for families or larger groups. Grocery store on site. Transportation provided by Thomas More was very reasonable with clean vans.

Review collected in partnership with this hotel
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Helpful?
Thank susanhG5929ZY
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear susanhG5929ZY, Thank you for taking time to post about our resort. We're sure that TripAdvisor's Community will appreciate your insights about our resort and your overall experience in Cancun. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

El Paso
Reviewed 6 March 2016

Beautiful property. Location was on the beach. Staff overall was great. Beds aren't the most comfortable, very firm. Rooms were very clean. Food we ate at the resort was reasonably price an not too bad.

Review collected in partnership with this hotel
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Helpful?
Thank 218megs
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear 218megs: Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We're glad to learn you've enjoyed your stay at Royal Resorts and we look forward to welcoming you back soon. Warm regards.

Elburn, Illinois
Reviewed 6 March 2016

Our room was excellent and fully stocked for eating in . Lots of activities to choose from. Wilbert (Willie) is excellent with food and drink. He is so friendly with the customers. He works well with his staff.

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Helpful?
Thank Gene S
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Gene S, Thank you for taking time to post about our resort. We'll make sure to personally praise Willie for leaving such a nice impression in you with his friendliness and warmth of service. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm Regards.

A TripAdvisor Member
1 review
Reviewed 5 March 2016 via mobile

Patricio is the best bartender there is also luis Roberto and Eduardo who are great the resort is clean staff is very friendly pool is nice and ocean is great nice beach would definitely recommend it to all the other nice thing is there are 4 other resorts and a lot of restaurants you get to take advantage of with...

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Helpful?
Thank A TripAdvisor Member
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We'll make sure to personally praise Roberto, Eduardo and Patricio for leaving such a nice impression in...

Lakeville, Minnesota
Reviewed 5 March 2016 via mobile

We have been staying at the Royal Resorts for over 30 years. Week 8 is our first week at the Royal Sands. As usual, the service is flawless and our villa has been very well maintained. In fact, the entire resort has been very well maintained, over the years. We never do the all inclusive, since we have so many...

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Helpful?
Thank Greg P
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Greg P: Thank you for taking the time to post your review about our resort. We take pride on our resort's cleanliness and for us is rewarding to learn you've noticed it during your most recent visit. We'll make sure to personally praise Idalia, Enrique and Teodomiro for leaving such a nice impression in you. We're glad to learn...

San Ramon, California
Reviewed 5 March 2016

Staff was great. Food was great. Room was good Beach and pool wonderful. Everyone was kind and helpful. Could not ask for more for the price being asked. May be entertainment which was really not there. But it wasn't something I missed, since I had lots to do or just relax by the pool, beach, etc.

Review collected in partnership with Amoma.com
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Helpful?
Thank Yevgeniy G
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Yevgeniy G: Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you. Our resorts are built with relaxation in mind and we always aim to offer a relaxed experience taking care of your good...

Endicott, New York
Reviewed 4 March 2016 via mobile

This was our 3rd year at the Royal Sands. Great food, staff, and beach. A big shout out to Jose PatricIo Moo Poot. He is the best bartender in all of Mexico. Would love to pack him in my suitcase and take him home back to NY to teach the bartenders there a few lessons on customer service and strong...

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Helpful?
Thank Susan H
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Susan H, Thank you for taking the time to review your stay with us. We're convinced that our staff is the most important asset in our company since their interaction with our guests makes possible what we like to call "The Royal Experience". We'll make sure to personally praise Patricio for leaving such a nice impression in you. We're...

Garden City, Michigan
Reviewed 4 March 2016

You could stay and never leave if you wanted to. The service is fantastic and the beach is great. The little market downstairs is reasonably priced and well stocked. It was our 2nd time here and would go back. They do need more beach chairs and palapas or stop the practice of placing towels on them to "secure" them all...

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Helpful?
Thank Mike B
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Mike B, Thank you for taking time to post about our resort. We are sorry to learn your experience at The Royal Sands has not been the best because of this pool chair situation. We do have a strong policy about this and we'll make sure that our security department is enforcing it correctly. On the other hand, we...

Laval, Canada
Reviewed 4 March 2016

The staffs are nice, they try to help. You have to try the French restaurant food and music are great. The only problem is the transportation to the restaurants. Most are not on the resort. In one way, it get you to see Cancun.

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Helpful?
Thank Louis C
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear Louis C, Thank you for taking time to post about our resort. We're glad to learn you took advantage of the off-site restaurants included in your REFINE All Inclusive Package. We know TripAdvisor's community will appreciate your comments as much as we do. We look forward to welcoming you again during your next visit to the Mexican Caribbean. Warm...

Memphis, Tennessee
Reviewed 4 March 2016 via mobile

We checked into the Royal Sands 2 days ago. The hotel itself is quite nice, and Suite A (kitchen, living room, Master Bedroom, and bath) is very nice and very comfortable. We tend to be luxury travelers in general when looking at resorts. This is nice, but its not normally where we would choose to stay. There are some nice...

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Helpful?
5Thank lhr824
Cristóbal G, Online Community Care Coordinator at The Royal Sands Resort & Spa All Inclusive, responded to this review

Dear lhr824, Thanks so much for taking the time to review your stay at The royal Sands We truly appreciate your feedback and sincerely apologize that your stay didn't meet your expectations. I've contacted you offline so that we can learn more about your stay experience to make this right. We hope we have the chance to connect with you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Royal Sands Resort & Spa All Inclusive, one of the best All-Inclusive resorts in the area, sits at the center of Cancun's spectacular Caribbean shoreline with breathtaking views of white sand and turquoise waters. With a privileged location, five-star luxury, a world-class Spa, tempting dining choices and activities for all ages, The Royal Sands has everything you need for your next Caribbean vacation. Enjoy fine dining, activities and amenities offered by the REFINE All-Inclusive package. ... more   less 

Additional Information about The Royal Sands Resort & Spa All Inclusive

Address: Blvd. Kukulcan km 13.5, No. 32, Seccion A, Segunda Etapa | Zona Hotelera, Cancun 77504, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 15,066 - ₹ 32,491 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royal Sands Resort & Spa All Inclusive 4*
Number of rooms: 340
Reservation Options:
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Also Known As:
The Royal Sands Hotel Cancun
Royal Sands Cancun
Cancun Royal Sands Resort
Royal Sands Resort Cancun
Hotel Style:
#14 Family Hotel in Cancun
#17 Top resorts Hotel in Cancun
#18 On the Beach Hotel in Cancun
#18 Luxury Hotel in Cancun
#21 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Sands Resort & Spa All Inclusive staff and other travellers.
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Questions? Get answers from The Royal Sands Resort & Spa All Inclusive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This resort is absolutely beautiful! The villas are spacious and offer amazing views of the resort and ocean.”
 of 5 bubbles garyg495, 22 Mar 2017 | Read review
“There isn't a bad room in this resort. It was built so that the hallways face the street and the lagoon while the rooms face the ocean.”
 of 5 bubbles thomaswQ1132EQ, 20 Mar 2017 | Read review
“Phase 2 is the quieter of the 2 phases. Ocean front villas are also quiet.”
 of 5 bubbles PennyB784, 17 Mar 2017 | Read review
“All rooms have nice view, Phase 2 is quieter.”
 of 5 bubbles AdventureMOM, 16 Mar 2017 | Read review
“Rooms are getting a little old but still very comfortable. Not enough plug points. ”
 of 5 bubbles dsn2282, 16 Mar 2017 | Read review
5 of 5