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Hard Rock Hotel Cancun

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#10 of 181 Hotels in Cancun
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,557 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 5,175: English reviews
Reading, United Kingdom
Reviewed 20 August 2016

Just returned having spent 10 fun filled days at this amazing resort. I think the main thing to put in perspective is that you really do get what you pay for. The drinks are all premium brands ( grey goose, Smirnoff etc) and believe me there is no shortage . The food is absolutely top notch, there appeared to be...

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Helpful?
1Thank sjones580
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi sjones580, Let me tell you we are very glad you chose to celebrate your honeymoon with us! Nothing rocks our world more than hearing that you enjoyed every moment of your vacation. We can’t wait to welcome you again and roll the red carpet for you and provide you with the stupendous service that you already know. Keep the...

Cancun
Reviewed 20 August 2016

I book my stay with a travel agent, specifically ask to stay at the Hard Rock Riviera Maya- Heaven adults only section, when I got to the airport was taken to the cancun hotel and I was told the other place was over book, who's fault? I really don't know but what an upsetting situation, I requested my room to...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
1Thank Sandra C
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Sandra C, On behalf of the Hard Rock Cancun I will like to apologize for all the inconveniences ocurred during your last stay with us, I'm currently working directly with the key departements and we will be in direct comunication with your agency in order to prevent this type of situations from happening in the future. I'm aware of...

philadelphia
Reviewed 20 August 2016

aside from mother nature, our wedding coordinator elvie was awesome !! we didn't have a lot to worry elvie handled everything without a glitch. it was a beautiful wedding!! thanks again elvie the property is a bit older but the service was second to none. the food was above average. love those personal pizzas by the pool! hard rock in...

Review collected in partnership with this hotel
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Helpful?
1Thank rlong211
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello rlong211, First and foremost I will like to congratulate you and let you you know it's our biggest honor that you chose Hard Rock Hotel Cancun as the main stage for such an unforgettable moment. Make sure Elvia will recieve this comments so she can keep with the amazing work. We hope to welcome you again soon to create...

Martinsburg, West Virginia
Reviewed 19 August 2016

We stayed at the hard rock for one week! We had a presidential suite and it was spacious and beautiful! My son proposed to his girlfriend while we were at the resort. Our Butler Hector was extraordinary! He set everything up on the beach for my son to ask his girlfriend to marry him. They went above and beyond! Thank...

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Helpful?
Thank justinwvu21
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi justinwvu21, Thanks for the excellent review! It is so encouraging to hear your comments regarding your experience at our resort. Thank you too for spotlight the names of some of our staff members, we will let them know they made the difference during your stay. We can’t wait to welcome you again and roll the red carpet for you...

Cancun
Reviewed 19 August 2016

Excellent family trip with 10 of us ! Clean, amazing hard working staff both at the hotel and in every restaurant . Beaches were beautiful and hotel was safe and family friendly . Would return in a heartbeat !!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank William O
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello William O, Thank you for your fantastic review, it is great to learn that you loved the hotel, our beach and specially the service of our rockers. We can not wait to have you here soon and provide you the Royalty treatment that you deserve. Francisco Garcia General Manager Hard Rock Hotel Cancún

Reviewed 19 August 2016 via mobile

We had a very nice time with our 5 teenagers. Food was better than expected. Beach was great. Surf was rough but nice - kids loved playing in the waves. Would recommend the experience as a nice all inclusive. Also Olsen the Sommelier, Roger and Joiair gave us 5 star personal treatment above and beyond what you would expect at...

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Helpful?
Thank Richard H
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Richard H, Thank you for chosing Hard Rock Hotel Cancun for your last vacation, it's encouraging to find out that our teen Rockers had an amazing holiday, make sure Olsen, Roger and Joair will be more than pleased to know that they manage to made you feel the celebrity service you deserve. We wish to see you again really...

Toms River, New Jersey
Reviewed 19 August 2016 via mobile

After having a less then awesome vacation this summer I felt the need to sing the praises of The Hard Rock. Room was clean. Staff was friendly. Food was excellent. Drinks were top notch. Excursions a lot of fun. Overall a top notch vacation.

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Helpful?
Thank halonhorns30
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello halonhorns30, Thank you for your review, we strive to provide our Dear Rockers with the Rockstar experience. We are proud to learn that we have been chosen as your travel destination during your vacations and indeed your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Hope to see you...

Frisco, TX
Reviewed 19 August 2016

We finally came back to the Hard Rock Cancun to know once and for all if this is the best family resort in the Cancun area. We had so much fun last time, but that could be a fluke. Now we know this resort is the real deal. We have been to over (we lost count) 45 resorts in Mexico...

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Helpful?
8Thank Brad B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Brad B, Thank you so much for the fabulous and detailed review! I had a blast reading your kind comments; I am so pleased to hear that you were pampered by our staff service and you loved our rock n' roll style! Thank you especially for kindly recommending us, looking forward to greet you back soon and ready to...

Northumberland, United Kingdom
Reviewed 18 August 2016 via mobile

Stayed here in July for 10 nights with my husband and 13 year old daughter and had a great time, already looking to go again next year. The hotel has something for all ages, the daytime entertainment round the pool is great, the staff are incredibly hard working and really helpful. Food is excellent for an all inclusive, plenty to...

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Helpful?
Thank Classdining
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Classdining, Wow! Thank you very much for your wonderful comments, I'm so pleased to know that our top notch entertainment and dedicated staff allow your family experience the best time. Thank you for making us the main stage of your vacation; we look forward to host you next year. Francisco Garcia General Manager Hard Rock Hotel Cancun

New York City, New York
Reviewed 17 August 2016

Great family vacation. Kids club is awesome. Food and service is top notch. Spa is very nice and the resort credit is a good deal for excursions and spa. Main pool is crowded and there are many places designated for members only.

Review collected in partnership with this hotel
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Helpful?
Thank Julia S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi Julia S, Thank you very much for your great review, we are very glad to see that you had such a great time at our resort. We definitely appreciate to see that our Rock Stars are satisfied and inspires us to keep working and delivering the epic service Hard Rock style. We would like to have you back soon...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 27,124 - ₹ 53,399 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
866 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Sunset on Lagoon
  • Set up for Mexican Fiesta
  • Sunset View
  • Sunset on lagoon
  • Birthday cake and champagne in the room after dinner
  • Room with King bed
  • Room view jacuzzi and dual sinks
  • Birthday Ballons in the room
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
“we were on the bottom floor but very good, indeed”
 of 5 bubbles bozidark217, 19 Mar 2017 | Read review
“Ocean Front of course!! Nothing like it!”
 of 5 bubbles paulettec791, 19 Mar 2017 | Read review
5 of 5