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Hard Rock Hotel Cancun

10,647 reviews
#10 of 177 Hotels in Cancun
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Traveller (8009)
Pool & Beach (1512)
Room & Suite (1228)
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“rock star”(177 reviews)
“zen restaurant”(111 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (10,647)Write a Review
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Traveller rating
4,516
1,144
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4,516
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462
178
134
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871 - 875 of 6,434 reviews
Reviewed 25 June 2017

Overall, we had a great time even though there was rain for three days. Best food and service at Frida with Jimmy and Sergio (ask Jimmy to make his special coffee). Chao food was also very good with Julio as our server. The beach was...More

Review collected in partnership with this hotel
Thank rcaldararo
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 27 June 2017

Dear rcaldararo, Thank you very much for your review! I'm truly happy to read that you were pampered by many members of our staff and that you also enjoyed our delicious food and specials beverages. We hope we can continue to Rock together soon! Sincerely,...More

Reviewed 25 June 2017

Good food great service friendly staff. Immaculate room polished lobby fantastic view from the room sparkling pools pristine beach. I was up for an early swim every morning and an army was cleaning every inch of the grounds every dayMore

Review collected in partnership with this hotel
Thank William G
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 June 2017

Dear William G, Thank you very much for sharing your Rockstar experience! I'm really happy to read that you enjoyed our facilities and services, especially the mornings at the pool. We look forward to welcome you back! Sincerely, Francisco García General Manager Hard Rock Hotel...More

A TripAdvisor Member
11
Reviewed 24 June 2017 via mobile

Oliver the bell boy took good care of our family. We look forward to coming back here..He took care of out needs and made sure my family was taken care of and consistently made sure our trip was fun...More

1  Thank A TripAdvisor Member
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 June 2017

Dear Rockstar, Thank you very much for your kind remarks towards the passionate service that you and your family received from Oliver, we will share your kudos with him. We hope we can continue to Rock together soon! Sincerely, Francisco García General Manager Hard Rock...More

Reviewed 24 June 2017 via mobile

I took my mom to Cancun as her Mother's Day gift and after consulting with family and friends who've been before us we decided to stay in the Hard Rock. We really enjoyed our time but I'm not sure if I would come back. PROS:...More

1  Thank Asma A
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 June 2017

Dear Asma A, We would like to thank you for your amazing comments! We are ecstatic to know that you had such an incredible experience! Although please allow me to sincerely apologize for the misunderstand with the situation you experienced with some members of the...More

Reviewed 24 June 2017 via mobile

This hotel is pretty close to everything and offers good services. On nights, there are shows, Michael Jackson one was incredible. The staff was warm and welcoming. The restaurants: Zen, The Market, and Ciao Our favourites Zen's tepanyaki was AMAZING. The chefs are very skilled...More

Thank emmanuella28
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 27 June 2017

Dear emmanuella28, Thank you very much for sharing all the details you loved about your recent Hard Rock experience! We are thrilled to read that you had a blast and that the service from our staff, delicious food and fun vibe made you feel like...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Shuttle Bus Service
Airport Transportation
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 392 - US$ 900 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 392 - US$ 900 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 On the Beach Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (8009)
Pool & Beach (1512)
Room & Suite (1228)
Dining (828)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (33)
Questions & Answers
Ask a question
Jennyw1969
19 February 2018|
AnswerShow all 2 answers
Response from LuisTA12 | Property representative |
Dear Jennyw1969, Thank you for posting your question. Currently all free upgrades are not guaranteed and remain under availability. I'll contact you on a DM to get your reservation information. Kind regards.
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Room Tips
"Ask for a room with an ocean view (as opposed to the lagoon view). If you aren't traveling with kids..."
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"Loved the view from 9th floor. Unsurpassed cleanliness."
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"OMG wow. Superb comfy beds, well looked after and a spa tub that’s fit for a king and queen"
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"The room was super, the view great!! The food all week was great. We wanted to go to the HRRiver Maya but..."
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