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30/10/2017 31/10/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
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    Lowest prices for your stay
    30/10/201731/10/2017
    1 room, 2 adults, 0 children
     3 people have started booking this hotel
    US$ 493
    US$ 439
    SAVE US$ 54
    US$ 493
    US$ 466
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (164 reviews)
    “zen restaurant” (108 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    JW Marriott Cancun Resort & Spa
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    Rooms
    30 Oct31 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (9,901)
    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews
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    521 - 525 of 6,023 reviews

    Reviewed 6 June 2017

    Summary: Loved the hotel, best check-in ever. I would probably not stay again because they lied about the resort credits and it was really nowhere to have drinks without kids around. My boyfriend and I both had fraud on our credit cards and the only...More

    1  Thank Tia2002
    Response from Francisco G, Manager at Hard Rock Hotel CancunResponded 7 June 2017

    Dear Tia2002, First and foremost, thank you very much for taking the time to share your comments and observations. I feel really pleased to read all the good remarks towards the aspects you enjoyed. Please allow me to sincerely apologize for the inconveniences mentioned in...More

    Reviewed 5 June 2017

    Absolutely LOVED the Hard Rock! This was our first time in Cancun and we were blown away by the amazing service and overall atmosphere of this resort. We will definitely be back, and would recommend it to anyone looking to stay in Cancun! The staff...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank dedrawilson5
    Response from Francisco G, Manager at Hard Rock Hotel CancunResponded 6 June 2017

    Dear dedrawilson5, Thank you very much for choosing Hard Rock Hotel Cancun as the main stage for your first trip through the Mexican Caribbean! We are happy to read that you had a blast and will come back for another round of authentic experiences that...More

    Reviewed 5 June 2017

    It was a great trip and the Hard Rock did not disappoint. The staff was very attentive and they were always willing to help. With some inclusives their is a strict no tipping policy but you will want to carry around small bills with you...More

    Review collected in partnership with this hotel
    Thank Rick D
    Response from Francisco G, Manager at Hard Rock Hotel CancunResponded 6 June 2017

    Dear Rick D, Thank you very much for sharing your wonderful comments, we are specialy thrilled to see that the members of our band pampered you and made you feel like a true Rockstar! We hope we can keep Rocking with you during your next...More

    Reviewed 5 June 2017

    Wether on the beach or by they pool the staff was amazing in catering to you. There was always something to do. My kids were entertained all day. The food was awesome and available all the time. The restaurants were all great too. I would...More

    Review collected in partnership with this hotel
    Thank Sue J
    Response from Francisco G, Manager at Hard Rock Hotel CancunResponded 7 June 2017

    Dear Sue J, We would love to have you back too! Thank you very much for sharing your experience, I feel proud to see that you had a blasting experience and will continue to Rock with us. Sincerely, Francisco García General Manager Hard Rock Hotel...More

    Reviewed 4 June 2017 via mobile

    From the time we got off the shuttle at the front steps of the resort we felt so welcomed. The check in was fast and by the time we got upstairs our luggage was already waiting for us. The resort is amazing from the well...More

    Thank James G
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 5 June 2017

    Dear James G, Thank you very much for your wonderful comments! It is always a pleasure to read about the Rockstar experiences from our dear guests and we feel proud to read that you enjoyed our vibe, facilities and service. We can't wait to welcome...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$ 396 - US$ 875 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, BookIt.com, Booking.com, Hotels.com, Agoda, Orbitz, Travelocity, Hotwire, Evoline ltd, Cancelon, getaroom.com, HotelsforEveryone and TripOnline SA so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7560)
    Pool & Beach (1399)
    Room & Suite (1125)
    Dining (763)
    Hotel & Grounds (4658)
    Family and Play Areas (119)
    Bathroom (38)
    Business Centre & Event Rooms (33)
    Nearby
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    .29 km away
     
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    .70 km away
     
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    .19 km away
     
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    2.15 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Avenida Kukulkan
    5,166 reviews
    1.54 km away
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    Kukulcan Plaza
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    1.48 km away
    Ask a question
    Questions & Answers
    Nanor K
    13 October 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Nanor K, Thank you fos contacting Hard Rock Hotel Cancun. Currently we have a very nice hot and sunny weather. We expect to have some rain in the evening but tomorrow we hope we can continue with the normal sunny... More
    0
    Votes
    Google Translation
    J P
    10 October 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello J P, Thank you for contacting Hard Rock Hotel Cancun. Our Concierge Level rooms includes extra amenities such as liquor dispenser with premium bar, pillow and aromatherapy menu, the best ocean view room locations... More
    0
    Votes
    Google Translation
    Room Tips
    "Ask for a room facing away from the pool if you don't want to hear music or have morning sun."
    Read review
    "Rooms are just like on their website. Very clean, up to date, great views."
    Read review
    "For couples - They have (many) more rooms with two (small) beds than king or queen sized beds. You MUST ask..."
    Read review
    "always ask when you check in you may get an awesome view."
    Read review
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