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Hard Rock Hotel Cancun

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#11 of 182 Hotels in Cancun
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8,103 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 4,902: English reviews
Val-d'Or
Reviewed 16 October 2016

Staff was so nice!!! The beach and the food were amazing!! The rions are nice and clean!! They also have great shows at night ... Our favorite was the rock band one ... The live band was really good! They also have a live band at the pool everyone day!!

Review collected in partnership with this hotel
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Helpful?
Thank quesnelstephanie
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello quesnelstephanie, Thank you for your kind words describing your recent experience at Hard Rock Cancun, It is truly inspiring to see that we have exceeded your expectations with the Rockstar-class service we love to provide to all our dear guests. We would love to have you back soon and make another great unforgettable experience together. Keep on rocking! Francisco...

Manchester
Reviewed 16 October 2016

Me and my partner arrived to this hotel and was treated like stars from start to finish. The service is exceptional and the staff are so helpful I would definitely return to the hardrock it's just out of this world.

Review collected in partnership with this hotel
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Helpful?
Thank Jenna6655
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Jenna6655, Thank you very much for your kind review; I'm thrilled to read you had a fantastic stay at our resort, We are thrilled to see that you have enjoyed your stay. The staff is delighted to have met your expectations and we will keep working to deliver the Hard Rock experience to all of our guests. We would...

Omaha
Reviewed 16 October 2016

Hard Rock is the best! We spent 6 days and enjoyed every minute! We have two teenage girls & a baby boy. Not easy to plan a vacation to keep everyone happy & entertained! Hard Rock delivered! The food is truly great. We really enjoyed Zen & Ipanema. The food available by the pool and never ending desserts by the...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Nikki S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Nikki S, Thank you for your review, I'm overjoyed to see you and your family had some Rockstar holidays at our resort, with the amazing service from our passionate staff mixed with our electrifying entertainment and delicious food offer. We hope to have the opportunity to host you and your little Rockstars back soon to Hard Rock Cancun. You...

Mukilteo
Reviewed 16 October 2016

We had so much fun! The Hard Rock staff went above and beyond to make sure our 9th anniversary was spectacular! We had a romantic dinner on the beach, went parasailing, drove a speedboat through the jungle, snorkeled, swam through a cave, danced in the foam party and so much more!!

Review collected in partnership with this hotel
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Helpful?
Thank champagnecruise
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello champagnecruise, Thank you very much for your kind words towards our resort, I can see you had a holiday experience full of authenctic experiences that Rock! As you could witness at Hard Rock Cancun our highest goal is to provide top-notch service and blasting entertainment. We look forward to welcome you again on your next trip to our destination....

Rancho Santa Margarita, California
Reviewed 16 October 2016

Service level at the Hard Rock Cancun was beyond amazing. Eduardo (known as Octopus) and Itzel made every evening in the "Smash" Bar an awesome experience. They always made us feel "extra special" going above and beyond. The evening of our Anniversary, we experienced the "Romantic Dinner" on the beach and were Extremely surprised when we arrived to see a...

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Helpful?
Thank Bill B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Francisco G, Gerente en Hard Rock Hotel Cancun, respondió a esta opinión Hello Bill B, Happy Anniversary! Thank you so much for the kind review, we really appreciate the detail invested on remember and mention the names of our rocker staff, means that we succeeded at providing a "Rockstar" class service, which we take much proud on. I'm really glad...

Reviewed 15 October 2016

WOW! Where do I begin? This vacation was truly amazing! From the moment we arrived off the OnTour shuttle from the airport we were greeted with friendly helpful faces, a cold towel, and handed a drink. The unrelenting customer service continued throughout the entire 9 days of our vacation. From the excellent service by the pool waiters/waitresses like Alex, Eduardo,...

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Helpful?
1Thank Carie P
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Carie P, Thank you so much for taking the time to write such a wonderful and detailed review about your experience at our resort. I love to read about our amazing guests enjoying themselves and making memories here with us. I want to thank you also for emphasizing the great service of our Staff and mostly for remembering the...

Reviewed 15 October 2016

We had an ocean view deluxe room which was awesome. Excellent service all around - from housekeeping to dining/beverages and beach access. We loved Ciao, Zen, and Inpanema restaurants - be sure to get a reservation for the Hibachi Table at Zen (well worth it!). Excellent food all around - breakfast is mostly buffet-style so it makes your stay flexible....

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Helpful?
Thank Jane G
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Jane G, Thank you very much for your kind words, I am thrilled to learn that our facilities, restaurants, music, entertainment and services provide you with the most amazing Rockstar service, as you can see the satisfaction of all our guest ir our most important goal. I am sure that your review will help other fellow travelers to make...

gilching
Reviewed 14 October 2016

it was great, I have been there with a group and I enjoied the athmosphere and the service of the hotel. Great were the beach, the breakfast, the dinner and to sit in the outside athmosphere of the hotel. It was really great.

Review collected in partnership with this hotel
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Helpful?
Thank juergen595
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello juergen595 Thank you so much for sharing your experience, I'm really happy to read that we have been chosen as your travel destination and that you had a holiday experience filled with memorable moments. We will be waiting to host you again soon at Hard Rock Hotel Cancun. Francisco García General Manager Hard Rock Hotel Cancun

Louisville, Kentucky
Reviewed 14 October 2016

Outstanding total experience. We were treated to the Rock Royalty level and enjoyed a fabulous experience at the Hard Rock Cancun. The positives are literally too numerous to mention and I have yet to come up with a negative point to make. Rooms are great. Beds are awesome. Restaurants are plentiful with great food. The service is fantastic given the...

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Helpful?
Thank paulp455u
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello paulp455u, Thank you so much for your kind review from your experience at Hard Rock Hotel Cancun, I am thrilled to read your amazing comments regarding our facilities, amenities and our Rocking crew that overall were able to provide you with true experiences that Rock! We look forward to welcome you again soon on your next trip to our...

Cancun
Reviewed 14 October 2016

This hotel was amazing.. has to be the best holiday ever!! we will be back in 2 years to celebrate our honeymoon! Food was great all round. staff were all so friendly and could possibly do anymore for you!! Everyone was great! Cant wait to come back

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank sarahsQ9246YC
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello sarahsQ9246YC, Thank you so much for sharing your experience at Hard Rock Hotel Cancun, your perception will help many future travelers to take an informed decision, thus enjoying better vacation and expectancies fulfilled. Make sure I will personally pass on your kind words to our staff encouraging them to keep up the good work. We look forward to host...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
  • Conference Facilities
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 30,425 - ₹ 61,532 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#10 Top resorts Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rock Royaltiy suite”
 of 5 bubbles claudiamT8560YZ, 17 Jan 2017 | Read review
“rooms on 3rd floor rock royalty level great”
 of 5 bubbles jmrscrow, 12 Jan 2017 | Read review
“ocean views are incredible!”
 of 5 bubbles Vasafoodie, 11 Jan 2017 | Read review
“Ocean view rooms are primo”
 of 5 bubbles tonysK5482XG, 10 Jan 2017 | Read review
“Make sure there is no construction in the rooms around you.”
 of 5 bubbles YandB_LabLover, 10 Jan 2017 | Read review
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