We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hard Rock Hotel Cancun

Expedia.comUS$ 543*
View Deal
#9 of 180 Hotels in Cancun
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 592*
US$ 543*
US$ 592*
US$ 543*
US$ 592*
US$ 543*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
Panoramas (183)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

8,974 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Hard Rock Hotel Cancun
See the most recent reviews
Showing 5,442: English reviews
Cocoa Beach, Florida
Reviewed 5 March 2017

Hard Rock Hotel Cancun, is a 5 star all inclusive resort. This facility is top notch; with wonderful, diverse restaurants; wide spectrum of daily activities; and a friendly staff that caters to their guests. This was my first visit to Mexico and there was so much to experience, with such kind, caring residents, that I will return.

 Report
Helpful?
Thank Joan E
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Joan E, Thank you very much for choosing our resort as your first Mexico experience! We are so glad to read that during your recent stay you were able to experience the passionate service from all the members from our band and that our services, facilities and activities exceeded your expectations. We look forward to welcome you soon and...

Lebanon, New Jersey
Reviewed 5 March 2017

Great place compact everything at your fingertips.The staff couldn't do enough for us.The food and service we also enjoyed,.Plenty of things to do during the day with different activities all day that staff got you involved best was foam party.Great view from balcony to see sun rise on beach.Rooms clean and spacious but never spent time in room didn't want...

 Report
Helpful?
1Thank rnevj
Karen B, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear rnevj, Thank you so much for sharing your experience with us. It is inspiring to see that there have been so many aspects of our hotel that have made you a raving fan! I will personaly share your fantastic remarks to each and everyone of the Rockers you mentioned. It has been a pleasure having you back and we...

Cancun
Reviewed 4 March 2017

Hard Rock has the best all-inclusive food that I've had. Good variety. Everyone is super nice and very helpful. We stayed in the presidential suit with our family of 6. The room was extremely nice. My husband and I stayed there the year before to check it out and see if it was the best place for our 4 kids...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank melissaannd2016
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear melissaannd2016, Thank you very much for sharing your amazing experience at Hard Rock Hotel Cancun, we are thrilled to read that this is your second time with us and that this time you returned with the whole family. It's our pleasure to have Rocked with all of you and hope to have you back for a third round of...

A TripAdvisor Member
1 review
Reviewed 4 March 2017

Absolutely lives up to the Hard Rock brand. This was one of the best all inclusive trips we have taken! Everything was amazing from check-in to checkout. We were on rock royalty level and our Butler Gustavo made sure we had everything we wanted and needed. The views were amazing, and the entertainment staff exceptional. It can be a little...

Review collected in partnership with Hard Rock Hotels & Casinos
 Report
Helpful?
Thank A TripAdvisor Member
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rock Star, Thank you very much for your comments. We are very glad to see that you enjoyed your stay as we love to deliver authentic experiences that Rock to you and all our dear guests. It's inspiring that you rate us as one of your best all inclusive experiences and we will work hard to maintaine this title!...

Livingston, New Jersey
Reviewed 4 March 2017

I have been taking the family to Hard Rock Cancun for the past several years. This place keeps getting better and better every time I go. I have been a member since 2007 (Palace Resorts) and now as a Hard Rock Hall of famer! The proximity of the beach to the pool to the room is unparalleled. The entertainment is...

Review collected in partnership with this hotel
 Report
Helpful?
Thank youssejs
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear youssejs, It has been our true pleasure to have served you and to know that we have a raving fan in you is truly inspiring. Comments like yours ignite our passion to serve, rest assured that I will personally share your remarks with Raul, Hector, Neto and Gustavo and their amazing hard work will be properly acknowledge. There is...

Cancun
Reviewed 4 March 2017

Returned to Cancun for husbands 50th birthday and remered why this resort was our favorite. We have stayed at the resort several times when it was the Cancun Palace and loved it. We have tried several other resorts from Cancun to Playa del Carmen and while they were nice, we remembered why this one is our favorite. This was our...

Review collected in partnership with Hard Rock Hotels & Casinos
 Report
Helpful?
Thank V1331AGrichardt
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear V1331AGrichardt I would like to thank you very much for your review! It's our pleasure to know that you had a great time at our resort and that you have become raving fans of our Rock Star service! I am so proud to hear you were pampered by Fernando and Samu, we will gladly share your kudos with them....

Grimes, Iowa
Reviewed 2 March 2017

Excellent service, Excellent food, awesome atmosphere! Had a Great time golfing, deep sea fishing massages and snorkeling. We are looking forward to going again and would recumbent this resort to any of our friends and family. Kirk

Review collected in partnership with this hotel
 Report
Helpful?
1Thank kirk710330
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear kirk710330, We are looking forward to welcome you too! Thank you very much for recomending us and for letting us know about your blasting experience at our resort. The red carpet will be ready to welcome you on your next trip to our destination. You Rock! Francisco García General Manager Hard Rock Hotel Cancun

Yuzhno-Sakhalinsk, Russia
Reviewed 2 March 2017

We recently stayed in the Hard Rock Hotel, Cancun for a week in January/February. We had a fantastic time there and highly recommend the hotel. The atmosphere of the place is great and the staff all really go out of their way to make sure you have a good time. They take care of absolutely everything you might desire. We...

 Report
Helpful?
2Thank john-woods101
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear john-woods101, Thank you very much for sharing your comments with us. We are very grateful for being the destination of your recent holidays, it has been our pleasure having you with us and we definitely want you to come back. Regarding the areas of improvement that you have mentioned about the food, beverages and decoration on the halls, we...

Naples, Florida
Reviewed 2 March 2017 via mobile

Five restaurants to choose from at this wonderful all inclusive. Clean, friendly staff, ok spa, food everywhere, by the pool individually made pizzas are made in red brick wood fired ovens. Tacos, hot dogs, hamburgers, shrimp and more. Breakfast is served at the Zen and market restaurants. Both serve the same buffet assortment. Use the Zen to avoid steps though....

 Report
Helpful?
5Thank Kathy239
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Kathy239, What a great review! Thank you very much for sharing your opinion with us. It is inspiring to see that we have exceeded your expectations and furthermore that we have reached to your satisfaction. We are truly doubling efforts to deliver the epic service our Rock Stars deserve and we will keep working to maintain our high standards....

Atlanta, Georgia
Reviewed 2 March 2017 via mobile

Awesome hotel and staff! From Karol, who checked us in, to Maria Guadalupe Juarez Diaz, our favorite chef, the staff was very friendly and helpful! Thank you for making us feel very welcomed and special!

 Report
Helpful?
1Thank Robin S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Robin S, It seems like you received a true Rock Star treatment! It's inspiring to read that you were pampered by the members of our staff, we will share your kudos with Karol and Maria. We look forward to welcome you soon. Rock On! Francisco García General Manager Hard Rock Hotel Cancun

7,780 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7134)
Viewed
Hotel & Grounds (1207)
Viewed
Family/Play Areas (115)
Viewed
Pool/Beach Area (1101)
Viewed
View from Room (442)
Viewed
Dining (655)
Viewed
Room/Suite (522)
Viewed
Bathroom (37)
Viewed
Business Centre/Function Rooms (33)
Viewed
0:26
Videos (20)
Viewed
Other (3002)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (514)
Viewed
Aerial Photography (219)
Viewed
Amenities (71)
Viewed
Beach (6)
Viewed
Deluxe Diamond (64)
Viewed
Deluxe Room (24)
Viewed
Pool (15)
Viewed
Presidential Suite (39)
Viewed
Dining (45)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (132)
Viewed
Pool/Beach Area (19)
Viewed
Hotel & Grounds (28)
Viewed
Room/Suite (5)
Viewed
Family/Play Areas (1)
Viewed
Dining (17)
Viewed
Other (62)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Cancun hotels
4.5 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 180 in Cancun
5,706 reviews
0.7 km away
Paradisus Cancun
Paradisus Cancun
#23 of 180 in Cancun
8,912 reviews
3.0 km away
Beach Palace
Beach Palace
#13 of 180 in Cancun
5,777 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Secrets The Vine Cancun
2.7 km away
Iberostar Cancun
Iberostar Cancun
#18 of 180 in Cancun
4,345 reviews
12.7 km away
Moon Palace Cancun
Moon Palace Cancun
#21 of 180 in Cancun
20,942 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 24,611 - ₹ 69,246 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Travelocity, Hotels.com, Hotwire, Booking.com, TravelUp, Priceline, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
927 questions
Ask a question

See all questions (927)

Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on one of the higher floors with a view of the ocean. Beautiful view, got to see a couple of beach weddings!”
patriciacQ5102BB, 24 May 2017 | Read review
“we had an ocean view double. the view was amazing although we would have preferred a King bed”
, 23 May 2017 | Read review
“We like the 8th floor on the end.”
jerrysD5309UT, 23 May 2017 | Read review
“ocean view at night and the morning sunrise are captivating”
ahoney111, 23 May 2017 | Read review
“Sixth floor room was great, we had the Caribbean view! Our housekeeper was so creative - she used the sheer blinds on the sliding door to make a bow - spectacular! The tile floors can be slippery, so use caution. ”
sandyh265, 22 May 2017 | Read review
5 of 5
Expedia.com
US$ 543* /night
View Deal
Bookit.comUS$ 543
TravelocityUS$ 543
HotelQuicklyUS$ 592
View all 11 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates