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Hard Rock Hotel Cancun

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Traveller (8306)
Pool & Beach (1536)
Storyboard
Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Offers from Hard Rock Hotel Cancun
Offers & Announcements: 35% off room rate
Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,040)
There are newer reviews for Hard Rock Hotel Cancun
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6,705 results
Traveller rating
4,725
1,189
475
178
138
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4,725
1,189
475
178
138
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351 - 355 of 6,705 reviews
Reviewed 29 January 2018

Great atmosphere!!! Hotel staff was also friendly and ready to serve. Very clean and tip top shape! Food and drinks were great, beautiful view of pools and ocean. Appreciated that it wasn't too large and everything was easy to find.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank P4463VAjoshuah
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 January 2018

Hello P4463VAjoshuah, Thank you so much for sharing your last experience at Hard Rock Hotel Cancun. I'm so glad to read that you enjoyed your vacations at our hotel and received the Rock star Service that you deserve. Also I'm happy to learn that you...More

Reviewed 29 January 2018

Upon arrival we were greeted with ice cold towels, and offered a drink, check in was smooth and was upgraded which made our honeymoon. Everything about this hotel is outstanding, every member of staff, everything is so clean, food 24/7! We did find the food...More

1  Thank Kierra M
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 January 2018

Hello Kierra M, Thank you so much for sharing your last experience at Hard Rock Hotel Cancun and for choosing our hotel to celebrate your honeymoon. I'm very glad to read that your started feeling our famous Rock Star service from the first minute your...More

Reviewed 28 January 2018

The service is excellen! We were treated like Rockstar by everyone, they were constantly asking if we needed anything and were happy, Beach service was very nice and fast, also we have to thank Gabriel and Daniel; security guards for keep safe place. We will...More

1  Thank KristyStammers
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 January 2018

Hello KristyStammers, Thank you for sharing your last experience at Hard Rock Hotel Cancun. I'm very glad to read that your enjoyed your visit to our hotel and felt like a true Rock Star during your whole stay. Thank you so much for recommending us...More

Reviewed 28 January 2018

From arrival to departure the most friendly and helpful staff was there to make our stay memorable. Having a food allergy can be challenging but here everyone goes out their way to ensure you receive the best. Our bartenders, Alejandro and Jamie ensured that the...More

Thank DelightedDiner2015
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 January 2018

Hello DelightedDiner2015, Thank you so much for taking the time posting your latest experience at Hard Rock Hotel Cancun. I'm very glad to know who our staff respond and ensure you don't have any problem with your dietary restrictions, make sure that I'll share your...More

Reviewed 28 January 2018

Had a wonderful time at this property as we did the year before at Hard Rock Riviera Maya. The staff and amenities are great. The guests all seem to have a blast, and they keep all ages entertained. The facilities are clean, and they are...More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank Douglas E M
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 January 2018

Dear Douglas E M, I'm very glad to learn that you choose our property to spend your vacations. We are thrilled to read that once again our brand delivered you a fantastic time and a great experience. I'm pleased to know that you could enjoy...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 365 - US$ 779 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 365 - US$ 779 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Spa Hotel in Cancun
#10 On the Beach Hotel in Cancun
#17 Business Hotel in Cancun
#17 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8306)
Pool & Beach (1536)
Room & Suite (1259)
Dining (846)
Family and Play Areas (121)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
Ask a question
Chazcaxx
18 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear Chazcaxx, Thank you so much for your question. I'll contact you on a DM to get your email and reservation info. Kind regards.
1
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Google Translation
Chazcaxx
18 April 2018|
Answer
Response from Brandy B | Reviewed this property |
if you tell them it's his birthday, they will decorate the door. They also do the restaurant cake thing
1
Vote
tracann1129
16 April 2018|
Answer
Response from LuisTA12 | Property representative |
Dear tracann1129, Thank you so much for your question and for sharing your concerns with us. I would like to inform you that the Hotel Zone of Cancun where we are located and the areas of Cancun where these situations... More
0
Votes
Google Translation
Room Tips
"Excellent"
Read review
"Both Ocean View side and Lagoon View side are beautiful views."
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"All the rooms have either ocean view or lagoon view depending on booking."
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"We were on 6th floor ocean view ~ great room"
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