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27/8/2017 28/8/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
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    27/8/2017 28/8/2017
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    US$ 459US$ 485
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    Traveller (7395)
    Pool & Beach (1383)
    Room & Suite (1112)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (104 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
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    Reviews (9,527)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    341 - 345 of 5,811 reviews

    Reviewed 29 May 2017 via mobile

    They always have things going on to keep everyone busy and the staff is super friendly. The restaurants are out of this world and the beach is a crystal blue. Definitely want to come back! It is very close to other attractions and activities.More

    Thank Sarah B
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 May 2017

    Dear Sarah B, Thank you very much for your review! We feel pleased to find out that you had a fantastic stay and lived the Rockstar experience to the fullest. We can't wait to have you back. You Rock! Francisco García General Manager Hard Rock...More

    Reviewed 28 May 2017 via mobile

    I loved my 60th birthday bash at Hard Rock Cancun. I had the best personal assistants. Their names are Alfredo and Hector. They took care of all my needs and even got the Zen restaurant to open early just for my party of 36 that...More

    1  Thank catwolters
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 May 2017

    Dear catwolters, First and foremost, thank you very much for choosing our destination to celebrate your birthday! We feel absolutely honored to see that our staff pampered you and provide the Rockstar treatment you deserve! We would love to have the opportunity to welcome you...More

    Reviewed 28 May 2017

    Beautiful resort, pool setting, beach setting. Great selection of food. Breakfast buffet in the Zen is much nicer than the Market buffet. The best service in any of our many travels. A great value! Rates #1 in our list of favorites.More

    Review collected in partnership with this hotel
    Thank femderbender
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 29 May 2017

    Dear femderbender, You Rock! We feel very proud to be rated as your favorite hotel. Comments like yours ignites our passion to keep pamper our guests with the Rockstar service you already know. We can't wait to have you back! Sincerely, Francisco García General Manager...More

    Reviewed 28 May 2017

    We were here on May 18-24, 2017 for my sister's wedding. From the time we walked through the doors, we loved it. The rooms were huge and very clean. All of the food I tasted was delicious. Everyone we encountered was professional and courteous. The...More

    Thank Dink_Angel
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 May 2017

    Dear Dink_Angel, Thank you so much for taking the time to share your experience at the Hard Rock Hotel Cancun, I am proud to learn that our hard-working crew provided the Rockstar service we are famous for! I also feel very proud to read that...More

    Reviewed 28 May 2017

    3rd trip to Hard Rock Cancun.. everything was great as usual except both of us were there to celebrate our birthdays and no one mentioned it.. nothing special in our room or at any meal..just a little disappointingMore

    Review collected in partnership with this hotel
    Thank Steve I
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 30 May 2017

    Dear Steve I, Thank you very much for choosing Hard Rock Hotel Cancun as your Rocker destination for the third time. We sincerely regret to have failed in providing extra special experiences during this special celebration. Please contact us before your next stay, we will...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$ 396 - US$ 933 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 On the Beach Hotel in Cancun
    • #9 Top resorts Hotel in Cancun
    • #9 Spa Hotel in Cancun
    • #9 Luxury Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Booking.com, Hotels.com, TravelUp, Priceline, Expedia, Travelocity, Hotwire, Cancelon, TripOnline SA, Evoline ltd, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7395)
    Pool & Beach (1383)
    Room & Suite (1112)
    Dining (750)
    Hotel & Grounds (4537)
    Family and Play Areas (118)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    .31 km away
     
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    .56 km away
     
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    .19 km away
     
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    2.15 km away
     
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    Nearby Attractions
    Avenida Kukulkan
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    Kukulcan Plaza
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    Ask a question
    Questions & Answers
    frances7132016
    16 August 2017|
    AnswerShow all 2 answers
    Response from LuisTA12 | Property representative |
    Hello frances7132016, Thank you for contacting Hard Rock Hotel Cancun. Yes, all our rooms are equipped with coat hangers. Pool and breach towels are provided on a stand located next to the Spa at the pool area. Kind... More
    1
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    ZeFlyingScotsman
    16 August 2017|
    AnswerShow all 4 answers
    Response from LuisTA12 | Property representative |
    Hello ZeFlyingScotsman, Thanks for reaching Hard Rock Hotel Cancun, I'll put you in contact with our vacation Planners in order to provide further information about tours and booking before your arrival. Kind regards.
    1
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    WAAlohaGirl
    14 August 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello WAAlohaGirl, Thank you for reaching Hard Rock Hotel Cancun, currently we don't have any non-motorized water sports activities in the resort. But I recommend you to visit our Vacation Planners for further information... More
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    Room Tips
    "Beach/pool view is the best. 3rd floor is Rock Royalty Level and has access to it's concierge services..."
    Read review
    "Ask for Oceanview on a high floor! SO worth it!!!"
    Read review
    "The VIP area pools on the 3rd Floor deck offer great selection of food and smoothies."
    Read review
    "Beachside View"
    Read review
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