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6/8/2017 7/8/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    6/8/2017 7/8/2017
    US$ 542
    US$ 550
    US$ 550
    Traveller (7316)
    Pool & Beach (1372)
    Room & Suite (1105)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (102 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (9,381)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    331 - 335 of 5,717 reviews

    Reviewed 16 May 2017 via mobile

    Fantastic week staying at Hard Rock Cancun. Amazing staff! Gustavo and Marco were amazing butlers, so helpful! The entertainment staff was the best: Beto, Falcon, Beba, Chino, Tabta, Batman. I hope everyone has the chance to meet them. Bartender Robert was so nice and willing...More

    Thank r c
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 16 May 2017

    Dear r c, I would like to thank you very much for your review! It's our pleasure to know that you had a great time at our resort and that you have become raving fans of our Rock Star service! I am so proud to...More

    Reviewed 15 May 2017

    This was our fourth trip and was the greatest. We had a wonderful time and met many new people.The beach is awesome,the pool is fun, and they have many activities. The restaurants are great, delicious food and poolside area food and snacks are available. Ther...More

    Thank Dave M
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 16 May 2017

    Dear Dave M, Thank you so much for your fantastic review! We are thrilled to see that your vacation at Hard Rock Hotel Cancun was a hit! It's so great to find that we truly Rocked your vacations and that you enjoyed our facilities as...More

    Reviewed 15 May 2017

    Wonderful wonderful food! I was worried about all inclusive but the food and taste of everything was superb! Tons of options at any time. Lots of fun at night with the shows and karaoke. If you stay in rock royalty level it was nice to...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    1  Thank Cara S
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 16 May 2017

    Dear Cara S, I'm thrilled to read that you loved our delicious food and enjoyed the perks of your Rock Royalty Level room. Thank you very much for sharing your amazing comments. We would love to have you back and continue Rocking together! Francisco García...More

    Reviewed 15 May 2017 via mobile

    We came here for our honeymoon because we wanted excitement. We finally found it here with super nice service from everybody. If you want to have a fun time at the bar, go find Angel, Sosa, and Jesus at the Diego Bar outside! They still...More

    Thank Zach F
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 16 May 2017

    Dear Zach F, You are true Rock Stars! Thank you very much for choosing Hard Rock Hotel Cancun to celebrate your honeymoon and for sharing your recent experience at our hotel, we are thrilled to read that the passionate service from our band members Rocked...More

    Reviewed 15 May 2017

    We've been on vacation several times but this vacation holds no comparison to others. To be waited hand and foot by the nicest people around, truly made this all inclusive vacation unforgettable. I had never experience an all inclusive vacation and didn't know what to...More

    Review collected in partnership with this hotel
    Thank Mike C
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 16 May 2017

    Dear Mike C, Thank you very much for your amazing and detailed review. We are thrilled to know that you lived the Rock Star vibe of our resort and felt the exceptional service provided by our band members! We truly love to hear and read...More

    JW Marriott Cancun Resort & Spa
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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$ 400 - US$ 1,203 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #18 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, HotelsforEveryone, getaroom.com, Hotwire, Agoda, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7316)
    Pool & Beach (1372)
    Room & Suite (1105)
    Dining (745)
    Hotel & Grounds (4482)
    Family and Play Areas (117)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
    JW Marriott Cancun Resort & Spa
    4,229 reviews
    .31 km away
     
    Paradisus Cancun
    9,157 reviews
    .70 km away
     
    The Ritz-Carlton, Cancun
    2,781 reviews
    .56 km away
     
    Secrets The Vine Cancun
    8,542 reviews
    .19 km away
     
    Nearby Restaurants
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    Nearby Attractions
    Avenida Kukulkan
    5,006 reviews
    1.54 km away
    Museo Sensorial del Tequila
    167 reviews
    1.54 km away
    Flamingo Mall
    21 reviews
    .69 km away
    Kukulcan Plaza
    652 reviews
    1.49 km away
    Ask a question
    Questions & Answers
    Omair M
    23 July 2017|
    Answer
    Response from Traci G | Reviewed this property |
    If you want an Ocean View I would see if you can upgrade now. This resort has a high occupancy, so the odds of a free upgrade are real slim.
    0
    Votes
    Gilda N
    18 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Gilda N, Thank you for choosing our resort to celebrate such a special occasion. In regards your request we are texting it to our Front Desk department, who will do their best to accomplish. Since our average... More
    0
    Votes
    Google Translation
    Renata M
    15 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Renata M, Thank you for contacting Hard Rock Hotel Cancun According to the amount of nights and the type of room, guests will have access to Resort Credit, the amount granted will be per room and not per person... More
    0
    Votes
    Google Translation
    Room Tips
    "Get a beach view hotel room. perfect view."
    Read review
    "Get the ocean View room.. very nice"
    Read review
    "Lower floors near the pool can be noisey. Try getting the room closer to the lobby."
    Read review
    "Always travel on the Blue or Red buses if taking public transportation!!!"
    Read review
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