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Hard Rock Hotel Cancun

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#11 of 183 Hotels in Cancun
GreenLeadersGold level
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7,832 Reviews from our TripAdvisor Community

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There are newer reviews for Hard Rock Hotel Cancun
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Showing 4,754: English reviews
Riverview, Michigan
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 October 2016

I am a member at the HRHC. In August, my wife was there with her girlfriends for a week. I joined her for a second week. Every visit is predictably excellent. It is the best deal in town if you consider the price and what this all inclusive offers. For the last 3-4 years, I have taken my employees for... More 

Helpful?
Thank Charles S
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Charles S, Thank you for the sweet review! We are thrilled to hear that your vacation was a blast and for choosing the Hard Rock Hotel Cancun as the perfect stage , we wish you many rock'n'roll-filled moments to come and we hope you made many good memories that will be cherished! We look forward to see you soon.... More 

Grosse Ile, Michigan
1 review
Reviewed 2 October 2016

Plenty to do ... Not a ton of quiet spots except for adult only pool food was good and service was excellent ! Gym was great we went daily . Action everywhere loud cover music playing daily . Shows were ok ... Needs improvement with nightly shows

Review collected in partnership with this hotel

Helpful?
Thank Kelly F
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Kelly F, Thank you very much for the review, nothing pleases us more to hear comments like these from our guests. It is very encouraging to hear your feedback about your experience at our resort and it motivates us to continue working hard to achieve every guest’s satisfaction. We hope to welcome you again and provide you with the... More 

San Antonio, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 September 2016

This was our first all inclusive and we absolutely LOVED it. The Brazilian Steak House is our favorite restaurant! We also love the fact that the price includes endless credits which you can use to pay for excursions and spa treatments......LOVE THE ROCK SPA!!!!! NOTE: If you use the credits, which you don't have to use, but if you use... More 

Helpful?
2 Thank Barbeeworld2013
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Barbeeworld2013, Thank you very much for your kind review. We are thrilled to see that you have enjoyed your stayed. The staff is pleased to have met your expectations and we will keep working to deliver the Hard Rock experience to all of our guests. We would like to have you back soon and have another great memory together.... More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2016 via mobile

Best place ever ! Words aren't enough to describe this place. We were there for a week for our anniversary ! First time for us at Mexico. We were on the royalty level! And what it impacts me it was the attention to detail. All of the staff remember our names or last name. Every day the host from the... More 

Helpful?
Thank N G
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello N G, Thank you for your great review, your comments are much appreciated, we are grateful to see that you have enjoyed your stay at our resort, you are a true rock star! We are pleased to hear that you felt the amazing service from our rockers, that’s the Hard Rock experience and we hope you come back soon... More 

Marysville, Washington
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 September 2016

My opinion of the Hard Rock Cancun is reflected in the fact that we go there every year and this year, we decided to become a Hall of Fame Member (top of the line). The service is the best you will find anywhere and the people that work there treat you like you were one of their family members. I... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Dennis D
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Dennis D, Thank you so much for your kind words describing your latest experience at Hard Rock Hotel Cancun. I am pleased to learn that our facilities, entertainment and services granted you the Rockstar Class treatment that Hard Rock Hotel Cancun takes pride on providing to you and our incoming guest. I am sure that your review will help... More 

Cancun
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2016

I am a travel agent and I had the opportunity to stay at Hard Rock Cancun for a week. I have never ever been more impressed than I was with this resort. I have been to literally hundreds of resorts and never have I walked away saying I am making a plan to go back ASAP. The level of service,... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank G6037UVsuzannes
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello G6037UVsuzannes, What an amazing review! it is so encouraging to hear your comments regarding your experience at our resort. Nothing rocks our world more than hearing that you enjoyed every moment of your vacation and will return in a heartbeat to enjoy it. We hope you come back soon to hang out with the band, here at your favorite... More 

Hartford, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2016

I traveled with my best friend to the Hark Rock Cancun and we had a fantastic experience from beginning to end. At every point during the trip I felt safe and secure, contrary to popular belief. The room, the view, the service, the weather, the beach, the entertainment and the crowd at the hotel were all second to none. The... More 

Helpful?
1 Thank TravelerMelanie
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello TravelerMelanie, Thank you very much for your amazing review. We are overjoyed to know that you felt the charming atmosphere of our resort and feel the exceptional service provided by Joair and the rest of our rocker staff; I personally love to hear and read about our guests enjoying themselves and making memories here with us. Again thank you... More 

Greater Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2016

This was our first trip to cancun the place is fantastic the only bad experience I had was one of the bars had me standing there for 10 or 15 minutes queueing up the they started serving people that was queueing up behind me which really wound me up its like I was invisible and you can't actually miss me... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank srobertson46
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello srobertson46, Thank you for sharing your travel experience with us. I am very pleased to hear that you had a good vacation and found our resort beautiful, I would like to express my most sincere apologies for the treatment you received, I want to sincerely thank you for bringing this matter to my attention. As you actually experienced, at... More 

1 review
Reviewed 27 September 2016

I never was this pleased staying on a hotel until i stayed at hard rock cancun. To make a long story short, everything was perfect , the food, service, amenities, beach, room cleaness, everything!!!!!

Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Anthony O
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Anthony O, Greetings from Sunny Cancun! Thanks for the short but lovely review! It´s great to hear that you had an amazing experiece. We look forward to your next visit to our resorts to rock even more! Keep on rocking! Francisco Garcia General Manager Hard Rock Hotel Cancun More 

Cancun
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 September 2016 via mobile

We(4 of us) visited the Hardrock hotel Cancun two years ago August an had a good time. This year we decided to return there(my wife and I,her mom and dad) .We arrived Saturday September 17,2016 approximately 1pm and were greeted by staff so we could check in. We were taken to private area for members only and the check in... More 

Helpful?
1 Thank Nicholas Joseph K
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Nicholas Joseph K, Thank you for sharing this incredible feedback about your experience at our hotel, we are beyond thrilled to hear that you had an absolutely fabulous time with us and that Fernanda and the rest of the rocker staff provide you with true experiences that Rock!. Thank you for recommending us so highly. It’s been great having... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 29,543 - ₹ 60,868 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#11 On the Beach Hotel in Cancun
#11 Spa Hotel in Cancun
#11 Luxury Hotel in Cancun
#11 Top resorts Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors 10 and up centrally located are the best. Facing the ocean.”
 of 5 bubbles W2309ZWpeterl, 1 Dec 2016 | Read review
“Go for a higher up floor, 8 or above on the lagoon side for the great sunset.”
 of 5 bubbles 45jukey, 30 Nov 2016 | Read review
“All the rooms are the same. Two double beds or a king.”
 of 5 bubbles cchapman2016, 28 Nov 2016 | Read review
“Sunrise on the beach sunset on the Laguna more noise to the back if you are on a low floor”
 of 5 bubbles wee1xx, 28 Nov 2016 | Read review
“I stayed in room 680. I liked it because the sun did not shine on my balcony after 1 PM,and I enjoyed the comfort.”
 of 5 bubbles ClarksvilleJoe, 28 Nov 2016 | Read review
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