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3/12/2017 4/12/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    +1 800-550-8578
    Hotel website
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    3/12/2017 4/12/2017
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    Savings alert: 28% below average rate

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    US$ 490
    US$ 435
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    Overview
    • Excellent75%
    • Very good16%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (171 reviews)
    “zen restaurant” (109 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Special Price: PreBLACK FRIDAY Up to 50%
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    Rooms
    3 Dec4 Dec
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (10,105)
    There are newer reviews for Hard Rock Hotel Cancun
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    271 - 275 of 6,124 reviews

    Reviewed 31 August 2017

    Once again the Hard Rock Cancun outdid itself! Fun atmosphere and plenty to do. Staff was amazing and the food was good. Even though it was super clean, they started some renovations on the last couple of days that we were there. I can't wait...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank mdargis
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 7 September 2017

    Hello mdargis, Thank you for sharing you amazing review and your great experience at Hard Rock Hotel Cancun. We are thrilled to learn that you had a great time with us and our wonderful staff provided you with a incredible Rock Star service. Thank you...More

    Reviewed 30 August 2017

    This place is the only place we will stay in Cancun from now on. It was amazing. The staff could not have been nicer. Everyone was so considerate, always smiling, and they are so fun. We could not stop joking and laughing with every clerk,...More

    2  Thank kkwalk
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 September 2017

    Hello kkwalk, Thank you for taking the time sharing your great review regarding your latest visit to Hard Rock Hotel Cancun. We are pleased to learn that you had a great stay not only on our property but as well on our beautiful country. I'm...More

    Reviewed 30 August 2017

    Being a returning guest to this hotel I knew exactly what I was in for; great service, great rooms and great entertainment staff as per our stay in June '16. However, much to my disappointment only 1 out of 3 of these remained. As we...More

    5  Thank Jamescglas200
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 September 2017

    Hello Jamescglas200, Thanks you so much for sharing your latest experience at Hard Rock Hotel Cancun. We are pleased to learn that you had a great time and our amazing staff provide you with a great service. We are sorry to know about the inconvenience...More

    Reviewed 30 August 2017 via mobile

    The stay was good but what made it better is to walk into a very clean room after being exhausted, kudos to Ms. Cindy Gonzales for making our stay very relaxing. We truly appreciated her service. 🙏❤️More

    Thank Silvia G
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 September 2017

    Hello Silvia G, Thank you so much for sharing you latest experience at Hard Rock Hotel Cancun. We are thrilled to learn that you had a great stay and you find our property clean and well maintained. We are also really glad to know that...More

    Reviewed 29 August 2017

    From the minute we arrived, we were warmly greeted. The concierge staff,Kati, Alberto,Romero were outstanding. Our pool concierge,Tharvin was extremely helpful and honest. The staff who stood out in entertainment, Jose (Black Diamond) and Tabatha Solis really kept the Hard Rock Rockin'. Lots of music...More

    Thank _ssroy1
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 31 August 2017

    Hello _ssroy1, Thank you so much for taking the time sharing you latest experience at Hard Rock Hotel Cancun. We are pleased to learn that all our staff members gave you an excellent service and made you feel like a Rock Star! Thanks for choosing...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$ 396 - US$ 914 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #10 Luxury Hotel in Cancun
    • #10 Spa Hotel in Cancun
    • #10 On the Beach Hotel in Cancun
    • #17 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Agoda, Booking.com, Hotels.com, Hotwire, Orbitz, Travelocity, Evoline ltd, getaroom.com, HotelsforEveryone, Cancelon and TripOnline SA so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7652)
    Pool & Beach (1406)
    Room & Suite (1128)
    Dining (772)
    Hotel & Grounds (4731)
    Family and Play Areas (119)
    Bathroom (38)
    Business Centre & Event Rooms (33)
    Nearby
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    jadekirran
    21 November 2017|
    Answer
    Response from mbg996 | Reviewed this property |
    Cancun will have a lot of spring break visitors at that time. Not sure how accurate this is, but I was told when I booked 2 years ago that many hotels (Hard Rock included) raise their check-in age to 25 around spring break... More
    0
    Votes
    Fumikajade
    19 November 2017|
    AnswerShow all 2 answers
    Response from Traci G | Reviewed this property |
    Yes, especially during the summer months.
    1
    Vote
    Room Tips
    "All you need and more in the room.fridge and liquor rack always full.jet bath amazing and room cleaned 3..."
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    "best ocean views"
    Read review
    "There are some rooms with a beautiful sea view and other with a worst view"
    Read review
    "The rooms are well equipped with a mini bar with quality drinks and water. The Jacuzzi was a delight in the..."
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