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30/7/2017 31/7/2017
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    Hard Rock Hotel Cancun

    Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico
    Hotel website
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    Best prices for your stay
    30/7/2017 31/7/2017
    Lock in the lowest price from our partners
    US$ 574US$ 642
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    Traveller (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
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    Overview
    • Excellent74%
    • Very good17%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “rock star” (235 reviews)
    “zen restaurant” (102 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Hard Rock Hotel Cancun
    Offers & Announcements: 40% off room rate
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    Rooms
    30 Jul31 Jul
    |
    1 room, 2 adults, 0 children
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    Reviews (9,349)
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    There are newer reviews for Hard Rock Hotel Cancun
    See the most recent reviews

    21 - 25 of 5,698 reviews

    Reviewed 5 days ago

    What a great experience. The food was very good and the place really felt safe. We have two young teen girls and we felt fine allowing them to wander without us. There was always something going on and we had a great time.More

    Review collected in partnership with this hotel
    Thank jeffreyv853
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

    Hello jeffreyv853, Thank you so much for your amazing review and for sharing with all the community your latest experience at Hard Rock Hotel Cancun. I'm glad to read that you all had a pleasant stay, you could relax and enjoy your vacations, that makes...More

    Reviewed 5 days ago via mobile

    Well this is the third time I have stayed here in 3 years and that's simply because I don't think you will find a more friendly professional and well run hotel The food is amazing The staff are unreal The rooms are fantastic The pool...More

    1  Thank David R
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

    Hello David R, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Cancun; I am thrilled to read all your kind words about our drinks and food offer, facilities; but specially your remarks on...More

    Reviewed 5 days ago

    We had a great time on our family vacation at Hard Rock- Cancun. We participated in many of the planned activities that were conducted by Marlene, Valeria, and Jose. They made us feel welcome and excited about participating in the activities. They were always smiling....More

    Review collected in partnership with this hotel
    Thank lynrich021
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

    Hello lynrich021, Thank you so much for sharing your latest experience at Hard Rock Hotel Cancun. I'm delighted to hear that felt the great service from our staff and lived the rock star treatment that sets us apart. Thanks again for your review and for...More

    Reviewed 5 days ago

    The Hard Rock never disappoints! This is our second visit and we will definitely be back again! The service is top notch, the food is fanatastic and the facility is beautiful! Always entertainment and activities!!More

    Review collected in partnership with this hotel
    Thank lsuchick10
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

    Hello lsuchick10, We appreciate your great review and I'm thrilled to know that you had a blast on this last visit to our wonderful hotel. I'm proud to learn that our friendly staff responded in a prompt way to all your needs and made you...More

    Reviewed 5 days ago

    Our family had a fantastic experience at the Hard Rock Cancun and would highly recommend. The food was fantastic and the facility very clean. Anything you could want or think of was there and available and the staff very accommodating to your every need. I...More

    Review collected in partnership with this hotel
    Thank tsc331
    Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 3 days ago

    Hello tsc331, Thank you for your great review. We're thrilled to see that you enjoyed your stay at Hard Rock Hotel Cancun. I'm pleased to learn that our staff and services fulfill all your expectations. Thank you for choosing us for your travel destination, I'm...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Babysitting
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$ 394 - US$ 1,223 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Top resorts Hotel in Cancun
    • #9 Spa Hotel in Cancun
    • #9 On the Beach Hotel in Cancun
    • #9 Luxury Hotel in Cancun
    • #18 Business Hotel in Cancun
    • #21 Family Hotel in Cancun
    • #22 Romantic Hotel in Cancun
    • Room types
    • Suites ,
    • Family Rooms ,
    • Accessible rooms ,
    • Non-Smoking Rooms
    • Number of rooms
    • 598
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Orbitz, Booking.com, Expedia, Hotels.com, Travelocity, HotelsforEveryone, Cancelon, TripOnline SA, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Cancun Palace Hotel Cancun ,
    • Cancun Palace Resort ,
    • Palace Hotel Cancun ,
    • Cancun Palace Cancun
    Add Photo Photos
    Traveller (7308)
    Pool & Beach (1372)
    Room & Suite (1105)
    Dining (745)
    Hotel & Grounds (4474)
    Family and Play Areas (117)
    Bathroom (37)
    Business Centre & Event Rooms (33)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
    Avenida Kukulkan
    5,003 reviews
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    Museo Sensorial del Tequila
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    1.54 km away
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    1.49 km away
    Ask a question
    Questions & Answers
    Gilda N
    18 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Gilda N, Thank you for choosing our resort to celebrate such a special occasion. In regards your request we are texting it to our Front Desk department, who will do their best to accomplish. Since our average... More
    0
    Votes
    Google Translation
    Renata M
    15 July 2017|
    Answer
    Response from LuisTA12 | Property representative |
    Hello Renata M, Thank you for contacting Hard Rock Hotel Cancun According to the amount of nights and the type of room, guests will have access to Resort Credit, the amount granted will be per room and not per person... More
    0
    Votes
    Google Translation
    christy m
    15 July 2017|
    Answer Show all 2 answers
    Response from LuisTA12 | Property representative |
    Hello christy m Thank you for contacting Hard Rock Hotel Cancun. Allow me to mention that the dress code for dinner is casual. You cannot get into our restaurants wearing beach clothes, sleeves shirts, barefoot and wet... More
    0
    Votes
    Google Translation
    Room Tips
    "Lower floors near the pool can be noisey. Try getting the room closer to the lobby."
    Read review
    "Always travel on the Blue or Red buses if taking public transportation!!!"
    Read review
    "The rooms were absolutely clean clean clean. Overall the resort was extremely clean and well kept."
    Read review
    "The room is ok, but change the towels more often and soft"
    Read review
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