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Hard Rock Hotel Cancun

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Traveller (8442)
Pool & Beach (1559)
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Overview
  • Excellent75%
  • Very good16%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“smash bar”(251 reviews)
“rock star”(177 reviews)
“zen restaurant”(117 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Hard Rock Hotel Cancun
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Offers from Hard Rock Hotel Cancun
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (11,237)
There are newer reviews for Hard Rock Hotel Cancun
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6,822 results
Traveller rating
4,806
1,207
484
182
143
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4,806
1,207
484
182
143
Show reviews that mention
All reviewssmash barrock starzen restaurantrock sparock royaltylegendary membersmarket buffetfoam partyresort creditvacation plannersbrazilian steakhouseentertainment staffocean viewpresidential suitekids clubpool baramazing hotel
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11 - 15 of 6,822 reviews
Reviewed 5 days ago

Our stay was great from the shuttle pick up to the entrance of the hotel, the welcoming center, the staff the cleaning crew, the cooks the service on the beach and pool personal. It was a 5 star and I would recommend it to anyone....More

Review collected in partnership with this hotel
Thank Carmen V
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 days ago

Dear Carmen V Thank you for posting your recent experience at Hard Rock Hotel Cancun. I'm very glad to know that your fantastic Rock tour started since the moment you where at the airport until the time you left. Thank you so much for recommending...More

Reviewed 5 days ago via mobile

My husband and I were married at this hotel last April and were so happy to return for our anniversary. The most fabulous thing about this hotel is the staff. They are some of the kindest people we have encountered. Many of them remembered us...More

Thank Brooke G
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 days ago

Dear Brooke G Thank you for taking the time to share with us your past experience at Hard Rock Hotel Cancun. I am very happy to know that a year ago we were the stage of your wedding and now you're returning to celebrate your...More

Reviewed 5 days ago

Just left and will return. Beautiful beach and pool area.staff is super friendly, rooms great and always food available. Poolside pizza was great.Evening entertainment was ok, but Rock show with audience involvement was crazy fun.More

Review collected in partnership with Hard Rock Hotels & Casinos
Thank franfrails
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 days ago

Dear franfrails Thank you for posting your recent experience at Hard Rock Hotel Cancun. I'm very happy to know that you're already planning to return, we are flattered to know that and that you enjoyed so much your time with us. Thanks for all your...More

Reviewed 5 days ago

The service we impeccable .Food was 5 star all the way we especially likes the Italian restaurant the grills outdoors were wonderful plenty of activities to do DJ kept it fun. The spa was terrific last time we went was 12 yrs ago when it...More

Review collected in partnership with this hotel
Thank Nuffadiss
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 days ago

Hello Nuffadiss, Thank you so much for sharing your wonderful experience at Hard Rock Hotel Cancun. I'm very happy to know that you enjoyed so much our delicious food, spa services and the service provided by our rockers. I'm very glad to know that you...More

Reviewed 6 days ago

Well, this was our first trip to Cancun as well as our first trip flying out of the country. Now, I've travelled all over the U.S. and have been on several cruises to Cozumel. With that being said, I was completely ignorant of the differences...More

Review collected in partnership with this hotel
Thank onthejobat24
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 4 days ago

Hello onthejobat24, Thank you very much for taking the time to share with us your very detailed comment regarding your visit to our hotel. We are very happy to know that you chose us as the destination of your first visit to Mexico and that...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Hotel Amenities
Room Service
Meeting Rooms
Breakfast included
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Free Parking
Airport Transportation
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Tennis Court
Spa
Hot Tub
Outdoor pool
Details
Price range
US$ 347 - US$ 760 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 347 - US$ 760 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
#17 Business Hotel in Cancun
#22 Romantic Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (8442)
Pool & Beach (1559)
Room & Suite (1276)
Dining (847)
Family and Play Areas (123)
Amenities (89)
Business Centre & Event Rooms (34)
Questions & Answers
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Room Tips
"Loved the Jacuzzi, balcony & room service! Evening chocolates were nice touch."
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"Everything was great. No complaints."
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"Room service was wonderful! They kept the rooms very clean!"
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"Use Google translate as most of the cleaning staff don't speak English"
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