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Hard Rock Hotel Cancun

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#10 of 181 Hotels in Cancun
GreenLeadersGold level
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1 room 2 adults 0 children
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,561 Reviews from our TripAdvisor Community

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Showing 5,179: English reviews
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Cancun
Reviewed yesterday NEW

Overall we had a good time. I would like to see more variety of food, but I understand the property can handle only a certain amount of restaurants. The property was clean, the staff was nice and the shows were entertaining.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank jeffreyeugeneb
Jonesboro, Arkansas
Reviewed yesterday NEW

I highly recommend Hard Rock Cancun. They have the best food, service, experiences, shows, entertainment, etc. The views are beautiful around the hotel. The beach is great. The pools are amazing. Must visit!

Review collected in partnership with Hard Rock Hotels & Casinos
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Thank K M
Reviewed 2 days ago NEWvia mobile

We travelled to Cancun for 5 days and absolutely loved it! This resort was the best we have been to yet. The service wasn't even comparable to the Hard Rock we went to in Dominican-- it was by far better in Cancun. There was a ton of pool entertainment which kept us occupied. We also rented a cabana and had...

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Helpful?
1Thank Julianne A
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Julianne A, Thank you so much for the amazing review! Feedback like yours ignites our passion to serve. It’s been a pleasure having you with us and specially knowing that you will come back! Thank you for recommending us so highly. The red carpet will be set and ready to welcome you on your next visit to Hard Rock...

Cancun
Reviewed 2 days ago NEW

The hotel was beautiful. In a perfect location. The pools over look the beach. It's one of the best hotels I've stayed in anywhere. I would highly recommend to stay here. And all the staff work so hard to make you have the perfect holiday.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank 34darylj
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear 34darylj, Thank you for the awesome review! It's always a pleasure to hear that you had an amazing time and recommend us. We hope we can keep on Rocking together on your next trip Hard Rock Hotel Cancun. You Rock! Francisco García General Manager Hard Rock Hotel Cancun

Mount Pleasant, South Carolina
Reviewed 2 days ago NEW

The food and customer service was the best I've ever had. Our expectations for all inclusive wasn't high going in but I can truly say the food was amazing and the staff was as equal! We had an outstanding time it being our first to Cancun! Highly recommend Hard Rock unless you are looking for nothing but peace and quiet,...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Antreka
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Antreka, Thank you very much for your great review, is my pleasure to read your kind comments towards our food and the service from our Rockers, nothing thrill us as much as to hear you recommend us, we looking forward to pamper you on your next visit to Hard Rock Hotel Cancun. Rock On! Francisco García General Manager Hard...

Cancun
Reviewed 3 days ago NEW

My family attended with my husband and I and our two children ages 10 and 7 years. We had a terrific time! We used the kids club and my son was able to go to the basketball courts unattended and met several nice boys with whom to play. The location was close to the airport and a well-appointed property with...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Kenna B
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Kenna B, Thank you for letting us know about your experience, as you and your family experienced, we love to pamper our little Rock Stars! we are truly glad to see that your whole family had a great time with us. We hope we can keep Rocking with you soon. Francisco García General Manager Hard Rock Hotel Cancun

Boyertown, Pennsylvania
Reviewed 3 days ago NEW

Our second stay at this resort, although our first choice for this trip was HR Riviera Maya but it completely booked. HR Cancun again provided a great respite from the PA cold. Friendly and efficient staff, nice mix of dining choices and great beach weather. Thanks HR Cancun staff!!!!

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank JBergan1947
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear JBergan1947, Thank you for your review! We are glad to read that you had a great second stay and that the members of our band provided you with the excellent service you already know and love. We look forward to welcome you soon! Francisco García General Manager Hard Rock Hotel Cancun

Cancun
Reviewed 3 days ago NEW

Evereything was excellent. Food and drinks are on the BEST Niveau. Great Entertainment. The Choice of Restaurants are just great. Service is georgius. Everey stuff member is just great and very very friendly. Rooms are great. I would really recommend this Hotel.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank vidoje
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear vidoje, Thank you very much for taking the time to share your comments. We are very happy to know that you have enjoyed every part of your Rock Star experience. We hope we can have you back soon and create more unforgetable memories together. You Rock! Francisco García General Manager Hard Rock Hotel Cancun

Virginia Beach, Virginia
Reviewed 4 days ago NEW

We visited the Hard Rock Hotel Cancun the first week of March. We have been Palace Resort members since 2006 and are now Legendary VIP members with Hard Rock as well. We got a great deal (pay for 1 week and get the 2nd week free - Going to Hard Rock Riviera Maya in Nov). The last time we visited...

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Helpful?
1Thank vbbond
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear vbbond, Thank you very much for your amazing review, You Rock! We truly love to hear about our Rock Stars experiences and we will keep working relentlessly to maintain our high standards in quality and service. Thank you for also letting us know about the staff members who Rocked your vacation, and all the other aspects you loved like...

Lima, Peru
Reviewed 4 days ago NEW

This hotel is excellent, all the services and the staff were really kind, you have all you need for the best vacations. I have to mention the restaurants, the food was really good, the service at the beach was excellent; I hope to come back soon.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Rauljg
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Dear Rauljg, Thank you very much for sharing your experience with the TripAdvisor community! I am glad you had a wonderful time with us and enjoyed the culinary experience at our restaurants and specially the unparalleled service from our Rockers. We can’t wait to welcome you again soon! Francisco García General Manager Hard Rock Hotel Cancun

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 27,316 - ₹ 52,797 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
867 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay extra and get the 3rd Floor Rock Royalty rooms. Lagoon side rooms will be quieter.”
  • Sunset on Lagoon
  • Set up for Mexican Fiesta
  • Sunset View
  • Sunset on lagoon
  • Birthday cake and champagne in the room after dinner
  • Room with King bed
  • Room view jacuzzi and dual sinks
  • Birthday Ballons in the room
 of 5 bubbles vbbond, 21 Mar 2017 | Read review
“you will be satisfied with anywhere in this hotel!!”
 of 5 bubbles 성욱허, 20 Mar 2017 | Read review
“Higher floor room if you want quiet. Lagoon side has sunsets, beach side has sunrise.”
 of 5 bubbles DARRELLR317, 19 Mar 2017 | Read review
“we were on the bottom floor but very good, indeed”
 of 5 bubbles bozidark217, 19 Mar 2017 | Read review
“Ocean Front of course!! Nothing like it!”
 of 5 bubbles paulettec791, 19 Mar 2017 | Read review
5 of 5