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Hard Rock Hotel Cancun

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Boulevard Kukulcan Km 14 Zona Hotelera, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
3 people have started booking this hotel
Expedia.com
US$ 499
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Free cancellation until 02/03/22
Official Site
US$ 481
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Reserve now, pay at stay
Snaptravel
US$ 431
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Free cancellation until 27/02/22
Hotels.comUS$ 499
Booking.comUS$ 499
travelup.comUS$ 646
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (12443)
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Panoramas (183)
Videos (6)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hard Rock Hotel Cancun
Updated 09/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Tennis court
Indoor play area for children
Valet parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Swimup bar
Poolside bar
Aerobics
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Modern
Languages Spoken
Spanish

Location

Full view
83Good for walkers
Grade: 83 out of 100
33Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
15340Reviews1834Q+A100Room tips
Traveller rating
  • 11,161
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  • 390
  • 366
Traveller safety
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Popular mentions
Mobile167483 wrote a review 24 Oct
2 contributions
The ceiling is peeling and falling probably due to rain. Contacted the front desk to check availability for switching rooms. I was left on hold for a ridiculous amount of time. Called back, someone picked up then hung up. It's extremely frustrating
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Date of stay: October 2021Trip type: Travelled with friends
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Scott wrote a review Nov 2020
2 contributions14 helpful votes
Hotel's Favourite
We stayed at the Hard Rock Hotel in Cancun Mexico and had the time of our lives. The hotel staff was amazing and helpful in ever way. We travel a lot and have stayed in many different Mexico resorts, however I must say the Hard Rock Resort was by far the best time we have had in all different Mexico locations. Our Personal assistant Alex and Carlos were amazing in getting us reservations and helping us with all the little things you need when traveling. 3rd floor senior Nestor and staff provided absolutely wonderful service and assisted us with anything we needed. Because of these individuals I will highly recommend a stay at Hard Rock Cancun. Our next visit will be soon this time with the entire family (kids). For the individuals I did not mention by name, you too had a hand in the amazing time we had. Thank you all from the bottom of our heart. See you soon.
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Date of stay: November 2020Trip type: Travelled with family
11 Helpful votes
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Response from Francisco Garcia, Director General at Hard Rock Hotel Cancun
Responded 16 Nov 2020
Dear Fergive, Wow!! We are so proud to read that kind of review. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. On behalf of Hard Rock Hotel Cancun, I would like to thank you for taking the time to share your recent experience on our stage. You can always count on our team of professionals and enjoy the red-carpet experience at Hard Rock. We feel so proud of our dear rocker and the amplified service you received during your recent concert. We will be looking forward to your next concert. Keep rocking!
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Beachin wrote a review 23 Oct
2 contributions
We went to the Hard Rock for six nights in October with a large group. We liked it, but it is not our cup of tea to be honest. The service is fantastic, the food is good, and the entertainment staff is very engaging and fun. However, nothing was off the charts great that would cause me to give it five stars. If you like loud music or have kids, by all means this is your place. But if you want quiet with upscale dining and a world class spa, this is not your place. I am glad I experienced it and the staff is great, just not my cup of tea.
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Date of stay: October 2021
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: We had a beautiful oceanfront room
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triathlongirl1 wrote a review 23 Oct
Pensacola, Florida9 contributions7 helpful votes
Had a great adult family weekend at the Hard Rock Cancun. Our first time to Cancun. Staff friendly and so ready to make our vacation special. Ocean view room was great, enjoyed the pool and restaurants. Lots of bars, restaurants. Highly impressed with the friendliness of the staff and all employees. Resort was very clean and appointed. Great weekend!
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Date of stay: October 2021Trip type: Travelled with family
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Sarah P wrote a review 23 Oct
1 contribution
Danny & Kevoy were so much fun by the pool and made sure that everyone was participating and having a great time! They ensured that it was a fun atmosphere and everyone was enjoying themselves! They are great!
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Date of stay: October 2021Trip type: Travelled with family
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PRICE RANGE
US$286 - US$738 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cancun palace hotel cancun, cancun palace resort, palace hotel cancun, cancun palace cancun
FORMERLY KNOWN AS
Cancun Palace Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
601
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Frequently Asked Questions about Hard Rock Hotel Cancun
Which popular attractions are close to Hard Rock Hotel Cancun?
Nearby attractions include HRoof (0.3 km), Club 91 (0.3 km), and Playa Ballenas (0.2 km).
What are some of the property amenities at Hard Rock Hotel Cancun?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Hard Rock Hotel Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hard Rock Hotel Cancun?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hard Rock Hotel Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel Cancun?
Conveniently located restaurants include Harry’s, Crab House Cancun, and Porfirio's Cancún.
Are there opportunities to exercise at Hard Rock Hotel Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hard Rock Hotel Cancun have an airport shuttle?
Yes, Hard Rock Hotel Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hard Rock Hotel Cancun?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel Cancun?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hard Rock Hotel Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.