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Hard Rock Hotel Cancun

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#9 of 182 Hotels in Cancun
GreenLeadersGold level
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1 room 2 adults 0 children
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Hard Rock Hotel Cancun
Hard Rock Hotel Cancun
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8,740 Reviews from our TripAdvisor Community

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Showing 5,301: English reviews
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Reviewed yesterday NEWvia mobile

Just finished a week at the Hard Rock in Cancun and it was incredible!! At first the weather report didn't look good but after only one day of partial rain, the weather was beautiful. Although the food, drinks, and location were all great, what really made this wonderful was the staff of the hotel. Some of the most helpful and...

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Helpful?
Thank EJM804
Milwaukee, Wisconsin
Reviewed yesterday NEW

Just got back from a great trip! Jose and Ceasar from the activities staff were excellent! Everybody made us feel at home. Frida was our favorite restaurant and my kids loved the pizza. Tried the synchronicity massage and it was very nice. I wish they had queen size beds though.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Pastamom4
New York City, New York
Reviewed 2 days ago NEWvia mobile

I visited for a wedding last year and had the time of my life. Will definitely go back again. The Hard Rock Hotel was wonderful. We were greeted by refreshments, upon entering the hotel smelled amazing, it was well kept, the pool area was nice, the beach/sand was very clean, the water was beautiful. We had great service, the food...

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Helpful?
Thank rocksroxy
oklahoma
Reviewed 2 days ago NEWvia mobile

Clean, fun, love the all-inclusive. Stayed week of xmas. Sea was very rough, lots of undertow. Dangerous to be in water but hard rocks pool is huge and soothing. Surf lesson was canceled but did scuba dive the statues. Rooms are extremely large and comfy. There are liquor dispensers in the room and a stocked frig. Lighting is awesome. I...

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Helpful?
Thank kingth1954
Cancun
Reviewed 3 days ago NEW

Service was excellent. Very clean resort. Food was good for an all inclusive deal. Been to Cancun many times and the AC at every place was always an issue. The AC for this room worked very well which is important. It is not good to come back to a hot room after hanging out on the beach and at the...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank S304KFjamesr
Southern California
Reviewed 3 days ago NEW

What can I possibly say that hasn't been said before, we LOVE this hotel! Husbands request was to celebrate his 40th birthday with the family we have known for the past 10 years. We have been Palace Premier members for about 9 years. This review is WAY overdue, we stayed 9/27/16 through 10/7/16. We always book a Concierge room, there...

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1Thank VargasDu0
San Salvador, El Salvador
Reviewed 4 days ago NEW

Excellent location, good food, professional staff, couzy rooms. Hotel in general and pools are always clean, also the rooms, the beach is beautiful, also clean and safe, safeguard in duty all the time. Plan to comeback next year.

Review collected in partnership with this hotel
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Helpful?
Thank jose s
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello jose s, We can not thank you enough for this nice review, it is a real pleasure for me to read you found an excellent location, good food, cozy rooms and of course you were witness of the amazing service delivered by our staff members. We hope to see you and your family soon at Hard Rock Hotel Cancun....

Oakhurst, California
Reviewed 4 days ago NEW

We LOVED the Hard Rock Hotel in Cancun. The staff in every area was excellent and so hard working, be it dining, housekeeping, entertainment, etc. I recommend bringing singles to give little tips for this great staff - even though it is not expected, you will want to. The place was so friendly, well managed, and fun. It exceeded my...

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Helpful?
1Thank CarolefromNJ
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Greetings CarolefromNJ, We are thrilled to read that you noticed an outstanding strength at our pool entertainment staff, this is the result of hard work and passion that Hard Rock Hotel staff Cancun's delivers every day. All your comments will be considered to improve our well known "Rockstar" class treatmeant that you and many other travelers look for. Sincerely, Francisco...

Reviewed 5 days ago NEWvia mobile

13 of us went for a week as a family. The all inclusive was definitely worth it. The foam parties and unlimited food and drinks were awesome! There was never a dull moment with the entertainers. Everyone was real friendly. We will be back for sure!

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Helpful?
Thank Sean M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hello Sean M, Thank you so much for your kind words regarding your latest experience at Hard Rock Hotel Cancun; we strive to make every single visitor welcome and comfortable just like we have achieved with you. This great review is the product of our hard work and we appreciate it much. Hope to see you back soon. Best regards,...

Pattaya, Thailand
Reviewed 5 days ago NEW

Didn't stay at the hotel...just visited the restaurant. The usual HRC prototype, but very elegant. Great music and memorabilia, good food and friendly service. Get your overpriced t-shirt from the merchandise shoppe...got 'em from Bali to Pattaya, Vienna to Amsterdam, Cozumel to Grand Cayman, Vientiane to Kota Kinabalu and Miami to NYC.

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Helpful?
Thank Larry M
Francisco G, Gerente at Hard Rock Hotel Cancun, responded to this review

Hi Larry M, Wow! Thank you so much for sharing your impressions about our brother, Hard Rock Cafe Cancun. We will share this amazing comments in regards the food and friendly service. We hope to have the opportunity to welcome you in your next visit to our destination. Francisco Garcia General Manager Hard Rock Hotel Cancun

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast Available
Official Description (provided by the hotel)
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. ... more   less 

Additional Information about Hard Rock Hotel Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico (Formerly Cancun Palace Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 27,032 - ₹ 69,817 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Cancun 4.5*
Number of rooms: 598
Reservation Options:
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Also Known As:
Cancun Palace Hotel Cancun
Cancun Palace Resort
Palace Hotel Cancun
Cancun Palace Cancun
Hotel Style:
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#18 Business Hotel in Cancun
#21 Family Hotel in Cancun
#22 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Cancun staff and other travellers.
902 questions
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Questions? Get answers from Hard Rock Hotel Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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