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Hard Rock Hotel Cancun

Overview
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Boulevard Kukulcan Km 14.5, Cancun 77500 Mexico See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star accommodation
Additional information
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (12,334)
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7,420 results
Traveller rating
5,218
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531
201
156
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LanguageEnglish
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5,218
1,314
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1 - 5 of 7,420 reviews
Reviewed 2 days ago

In the cheapest room, facing the laguna. Beach view is nicer. Lots of food options, amazing pool, easy pool access with beachside service. Water/Beach were kept super clean. Beach next door was filled with seaweed. The price point distracts college students - huge plus imho....More

Date of stay: May 2018
Thank justvisiting101
Hotel's Favourite
Reviewed 30 July 2018

After visiting last year we couldn’t wait to return. Beautiful Seaview room this time which we stayed in for one week. Fantastic food choices . Not just in the restaurants but in buffet, around the pool, bbq,s, themed dinner nights. There really is food everywhere....More

Date of stay: July 2018
13  Thank Tracey P
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 1 August 2018

Dear Tracey P, Thank you so much for posting your review in regards of your recent visit to Hard Rock Hotel Cancun. We are thrilled to know that this is not the first time you visit our property and that you decide to come because...More

Reviewed 2 days ago via mobile

Stayed here the first week of December. All staff members were very polite and helpful, with the exception of one concierge lady who looked clueless when I asked her to make a call for me to set up transportation back to the airport. She told...More

Date of stay: December 2018
Thank canadian_gearhead
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

Dear canadian_gearhead, Thank you so much for leaving this awesome feedback in regards of your recent experience with us in the Hard Rock Hotel Cancun. We are going to reinforce our Customer Service in regards to every single one of our Rockers for you once...More

Reviewed 2 days ago via mobile

After some complications at our previous hotel that has nothing to do with Hard Rock we decided to spend our last vacation week at Hard Rock Hotel Cancun and we loved it. Maybe not optimal place for families with kids but our kids enjoyed staying...More

Date of stay: December 2018
Thank Almir0
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

Dear Almir0, Thank you very much for such valuable feedback, we always love to pamper our guests to the detail and of course, provide the culinary experience that all can enjoy; I will be glad to share your comments on the procedures for allergies with...More

Reviewed 3 days ago

Our third time in Cancun but first in Hard Rock, we found the place to be a huge amount of fun. They really push the boat out with activities, shows and live bands. The restaurants are all good and the variety means that even though...More

Date of stay: July 2018
Thank Briggsie999
Response from Francisco G, Gerente at Hard Rock Hotel CancunResponded 2 days ago

Dear Briggsie999, Thank you so much for taking a few minutes to share this valuable feedback in regards of your recent experience with us in the Hard Rock Hotel Cancun. Its amazing to hear all the rockers that have been mentioned in this Review, it...More

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About
Description
Hard Rock Hotel Cancun- Where Stage Front meets Beach Front At our unique Cancun beach resort, we've created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a More rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room hydro spa tub, fine dining at, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists. There are no limits at our All Inclusive Cancun resort. Go on a world tour with the internationally inspired restaurants of the Hard Rock Hotel Cancun. Give meetings the rock star treatment. Plan the ultimate celebrity-style wedding. Rock out at the beach or the luxurious pool area with swim up bars. Indulge in a glorious spa day. The Hard Rock Hotel Cancun truly has something for everyone. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Breakfast included
Free Parking
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Hotel Style
Spa
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
601
Price range
US$ 342 - US$ 836 (Based on Average Rates for a Standard Room)
Formerly known as
Cancun Palace Resort
Also Known As
Cancun Palace Hotel Cancun
,
Cancun Palace Resort
,
Palace Hotel Cancun
,
Cancun Palace Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Hotel class
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Travellers' Choice2018 Winner
GreenLeaders Gold level
Certificate of Excellence
Contact Information
Hotel Style
Spa
,
Luxury
,
Top resorts Hotels
,
On the Beach
,
Family
,
Business
,
Romantic
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
601
Price range
US$ 342 - US$ 836 (Based on Average Rates for a Standard Room)
Formerly known as
Cancun Palace Resort
Also Known As
Cancun Palace Hotel Cancun
,
Cancun Palace Resort
,
Palace Hotel Cancun
,
Cancun Palace Cancun
Location
Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Photos
Traveller (9,210)
Pool & Beach (1,617)
Room & Suite (1,320)
Dining (865)
Family and Play Areas (127)
Amenities (89)
Business Centre & Event Rooms (35)
Nearby
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Questions & Answers
Ask a question
Sjrizvi
9 December 2018|
Answer
Response from LuisTA12 | Property representative |
Hello Sjrizvi, Thank you so much for contact with us. I will send you a DM in order to get your email address and assist you. Kind regards.
0
Votes
Google Translation
luxuesheng
8 December 2018|
Answer
Response from LuisTA12 | Property representative |
Hello luxuesheng, Thank you so much for your question. I'll contact you on a DM to get your reservation information and email address to put you in contact with our Vacation Planners, who will gladly assist you to book spa... More
0
Votes
Google Translation
Room Tips
"Excellent Ocean View"
192yvonnep
4 days ago
Read review
"Read my entire post, lots of good tips"
LLCoolDaveTravel
4 days ago
Read review
"Best Views in Cancun, hands down."
ymmezo
5 days ago
Read review
"Clean those shoer doors with a magic clean ."
mariahH4882LU
6 days ago
Read review
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