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Beach Palace

6.1 km from Cancun centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
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Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Special Offer
$1500 Resort Credit
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5,524 Reviews from our TripAdvisor Community

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Showing 4,470: English reviews
Pittsburgh, Pennsylvania
Reviewed 1 March 2015

Just returned today from another great week at the beach palace. Service excellent as usual. Food gets better every year. And the beach is the best. Special shout out to my main man Victor G at the pool, he kept the drinks flowing all day everyday!!! Also would like to thank Nicolas for the great service at the Wok. All...

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Helpful?
Thank michael m
Luis O, Director General at Beach Palace, responded to this review

Dear michael m: Thank you very much for your great review and comments, We know that we could be a Little bit pricier tan the other choices around, but we are always trying to give the best treats available for our guests, also we are always improving in áreas and ammenitties, so thank you very much for choosing us, I...

Shawnee, Kansas
Reviewed 1 March 2015

My wife and I spent two weeks at the Beach and as usual the staff providing service to us at the restaurants were delightful people trying and arctually making our vacation a very relaxing time and went out of their way to serve us and make us happy. In the morning for breakfast sitting with Montserrat make you felt welcomed...

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1Thank Maria S
Luis O, Director General at Beach Palace, responded to this review

Dear Maria S: Thank you very much for choosing us, and Thank you very much for naming all the staff members that made your trip an even better one!! I am more tan convinced that the Beach Palace success is only because of thier great staff members!! I hope i can see you back in a real soon future!! Luis...

Watertown, New York
Reviewed 28 February 2015

Last years vacation was so Amazing that we just had to go back. Why, the STAFF is awesome with friendships formed that we just had to come back. Right from the get go at arrival we knew it was the right decision. While waiting to check in, I went looking for Magali only to get back bummed for not finding...

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Helpful?
Thank Susie M
Luis O, Director General at Beach Palace, responded to this review

Dear Susie M: I feel lucky to count on guests as you and your family, its great to see that guests keeps comming over and over, Thank you very much!! and thank you very much for all those friendships you have made thru the years here at the Beach Palace, its great to have you as our fans!! I hope...

Reviewed 27 February 2015

We headed down to Beach Palace Cancun for a long girls weekend (2/19-2/23) and could not have asked for a better time. I'll start with the cons: We got a package on Orbitz and requested two double beds at that time. I called the hotel two weeks before our arrival and requested two double beds and told that it wouldn't...

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2Thank Meghann J
Luis O, Director General at Beach Palace, responded to this review

Dear Meghann J: Thank you very much for your nicee comments and great review, I would like to apologize for the situation you had with your bead assignement, I am already conducting an investigation to see what happen exactly. I hope that doesn´t keep you away from visiting us again in a next vacation to Cancun. All the best for...

Reviewed 27 February 2015 via mobile

The staff made this place worth coming back again and again. At the sky bar, Fidel, Eleda and Alan were the best!! They were friendly, funny, hospitable and overall great people. I would come back simply to see them again. At the sports bar,Braulio was also fantastic. Karina at the hospitality desk helped us tremendously by explaining to us all...

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Helpful?
Thank emilia m
Luis O, Director General at Beach Palace, responded to this review

Dear Emilia2kewl4skool: Thank you very much for all your nice comments and review, it is a pleasure hosting guests like you and your family at the Beach Palace in Cancun. However I am sorry for the perception you had about our romantic dinner, i have pass your comments already to our executive cheff so he changes the menú inmediatelly. I...

Los Angeles, California
Reviewed 27 February 2015

The hotel is super clean staff are very nice and polite. Food is great. Drinks are good. Service is great also, Ernesto griz in the buffet was our waiter most of the time he was very professional and friendly. We spend a lot of time in the bar drinks are amazing. Braulio at sports bar was amazing he made the...

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Helpful?
Thank Evelinsaf
Luis O, Director General at Beach Palace, responded to this review

Dear Evelinsaf: Thank you very much for choosing us in your last vacation in Cancun, it is a pleasure to see that your stay with us was a pleasent one. I will make sure that the staff members you mention get an special recognition. I hope I can see you back at the Beach Palace for your next vacation in...

Toronto, Canada
Reviewed 26 February 2015

Nice property, excellent rooms (had a lagoon view, 10th floor, large jacuzzi, liquor dispenser, day bed on wraparound balcony, fridge), reasonably good atmosphere. Coors Light available, free wifi (works well), and all Chi products - shampoo, conditioner, body lotion, hair dryer, flat iron - available in the rooms (a first). Room service was excellent. Very small gym - a shame...

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2Thank JohnJoan21
Luis O, Director General at Beach Palace, responded to this review

Dear clark94321: Thank you very much for choosing us in your last visit to Cancun, you have written such an informative and helpful review. I wish we could have a bigger gym, however, there was no room for a bigger one, I hope, that you could visit us again!! All the best Luis Ojeda General Manager

Columbus, Ohio
Reviewed 25 February 2015

This was our first and last time to this property. We purchased through palace vacations at the VIP Elite membership level. Convinced this was the premier guest experience. Not even close. While I will say Luis, GiRoberto were the standouts as far as staff goes. We practically had to argue almost daily with 5 staff in the lobby to receive...

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4Thank Heather H
Luis O, Director General at Beach Palace, responded to this review

Dear Heather H: So sad to be called mediocre, even more that I see your stay has more plus tan con´s, anyway, I am sorry for your perception about our resort. Luis Ojeda General Manager

New York City, New York
Reviewed 25 February 2015

We have two children with severe food allergies (milk, egg, nuts) and one grown up with allergies to fish and nuts, and one vegetarian...so we have food issues. Traveling in the US can be difficult. In Mexico, are you kidding me? But this place was awesome. They do offer to write a letter for you to take wherever you go...

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8Thank Vacationallergies5
Luis O, Director General at Beach Palace, responded to this review

Dear Vacationallergies5 Thank you very much for your comments and review, here at the Beach Palace we take real serious all the guests that have any kind of allergie, because we know that those things need to be taken seriously, your food is even prepared in a different surface with different tolos and knifes. I hope that you can bring...

Reviewed 24 February 2015

Just got back from a week stay at beach palace cancun. Went for a friends wedding and we were a party of about 50 people. We paid about $2700 for every 2 people for 5 nights for a regular room with a lagoon view! You would think a 5 star resort has a decent staff. The staff was disgustingly horrifying,...

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Helpful?
5Thank Shives21
Luis O, Director General at Beach Palace, responded to this review

Dear Shives21: I am so sorry for your perception about our staff and service, clearly is not what we want to achive in our guests vacations, I am trying to find out which wedding you were attending, I hope that the grom and bride could provide some more information. Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 28,948 - ₹ 49,472 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Luxury Hotel in Cancun
#14 On the Beach Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
598 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view corner suites r very nice.”
 of 5 bubbles marilynakey, 27 Feb 2017 | Read review
“if you want a lot of restaurants, think again for this hotel. all others are great.”
 of 5 bubbles SnakeNYC, 27 Feb 2017 | Read review
“Request an ocean view”
 of 5 bubbles 868cheryll, 27 Feb 2017 | Read review
“You will hear elevators if they give you a room right in from of the four doors.”
 of 5 bubbles KCAztek, 26 Feb 2017 | Read review
“Usually if you pay an extra charge, you get an ocean view rom”
 of 5 bubbles janej723, 25 Feb 2017 | Read review
5 of 5