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Beach Palace

Expedia.comUS$ 567*
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#13 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 567*
US$ 567*
US$ 567*
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Beach Palace
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5,777 Reviews from our TripAdvisor Community

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Showing 4,671: English reviews
Houston, Texas
Reviewed 25 June 2015

The best fresh food was at the main buffet, breakfast had lots of fresh fruits and juices, many organic and health food to pick. The grill was always packed but was worth the wait. I would not recommend taking to the Travel Agents, the 12 people that got there we all got the impression that they are trying to sell...

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Helpful?
1Thank Xavier_Paz
Wilma Z, Manager at Beach Palace, responded to this review

Dear Xavier_Pa, First and foremost allow me to thank you for choosing Beach Palace for your holidays. There is nothing more important than an oustanding customer service and it is a honor to know how much you enjoyed our F&B selection that we offer to our guests. By the other hand, I read with great concern about the unpleasant situations...

Greater Cincinnati
Reviewed 25 June 2015

My family can't stop talking about what a great vacation we had !! The service, food, and drinks were top quality. We got to the beach early and stayed late everyday. We were greeted warmly and served like royalty all day. Our servers varied each day but the service was the same....thank you Victor, Daniel and Digoberto ! Shout out...

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Helpful?
3Thank Kris W
Wilma Z, Manager at Beach Palace, responded to this review

Dear Kris W, First and foremost allow me to thank you for choosing Beach Palace for your holidays. It is a honor to know how much you and your family enjoyed your previous stay; please allow me to let you know that it will be a plasure to let Victor, Daniel, Digoberto and Israel know how they succeed in providing...

Reviewed 25 June 2015 via mobile

The place was beautiful, with amazing service. All employees were extremely nice and helpful. Especially Irvin, one of the coolest bartenders I have ever met. He definitely made our experience an amazing one. Very clean and the food was also amazing.

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Helpful?
3Thank Pamela L
Wilma Z, Manager at Beach Palace, responded to this review

Dear Pamela L, First and foremost allow me to thank you for choosing Beach Palace for your holidays. There is nothing more important than exceeding expectations to all of our guests and it is a honor to read how much you enjoyed your previous stay. It will be a pleasure to let Irvin know how he succeed in providing you...

Germantown, Tennessee
Reviewed 24 June 2015

This was my first trip to Beach Palace, and won't be my last. From the time we arrived, there were 14 family members, Vanessa at the front desk won me over. She was so helpful and willing to do whatever it took to make us happy. The rooms were great and so was all of the service. Unel in public...

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Helpful?
1Thank david j
Wilma Z, Manager at Beach Palace, responded to this review

Dear david j, Thank you for choosing Beach Palace for your holidays. It is a honor to know how much you enjoyed your previous stay and allow me to let you know that it will be a pleasure to extend your review to Vanessa, Unel, Alejandro, Yadira, Carolina, Erick, Fernanda and Ernest and let them know how they succeed in...

Reviewed 24 June 2015 via mobile

I've been here since Sunday and find the food sub par. Today they lost my room service order also, going on 2 hours for room service, not acceptable. Waited almost two hours for Asian restaurant day two, friendly staff however, marginal food. All inclusive....not good!

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Helpful?
5Thank Peorian61
Wilma Z, Manager at Beach Palace, responded to this review

Dear Peorian61, Thank you for choosing Beach Palace for your holidays. As I read with great concern your review about the unpleasant situation you experienced, please allow me to let you know that we are taking immediate and assertive measures, taking this matter into consideration for improvement. There is nothing more important than customer satisfaction, so I hope you allow...

Reviewed 24 June 2015 via mobile

The location is incredible but the food was horrible. Found out that the people from Moon Palace come here because we had the better beach and pool however it makes the place ridiculously more crowded since no one goes to the rooftop pools because it's just too hot and no shade. The staff is wonderful but ...

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Helpful?
7Thank Tim Q
Wilma Z, Manager at Beach Palace, responded to this review

Dear Tim Q, Thank you for choosing Beach Palace for your holidays. As I read with great concern about the unpleasant situations you experienced during your stay, please know that we will be implementing immediate and accurate measures in order to improve what you shared to us. I hope you may allow us the opportunity to welcome you for a...

Mason, Ohio
Reviewed 24 June 2015

We had a fabulous vacation at the Beach Palace. The service was fabulous. I want to give a particular shout-out to our beach servers Victor, Daniel & Rigoberto. They bent over backwards to wait on us - a party of 17 - all day long. We were often the first to the beach and the last to leave and these...

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Helpful?
5Thank KHauey
Wilma Z, Gerente at Beach Palace, responded to this review

Dear KHauey, good evening First of all I would like to thank you for choosing Beach Palace for your Holidays. In regards your comments, please allow me to inform you that it will be a pleasure to share them to the entire Staff and please make sure we are going to recognize the employees you have mentioned. For any further...

Fontana, California
Reviewed 23 June 2015

Family vacation We book aur vacation trough cosco we were looking at different resorts Because we have a 2 year old son and we chose to stay at beach palace And I think we made the right decision We have a good vacation the service was excellent The room services excellent the restaurant service excellent Staff members were excellent The...

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Helpful?
1Thank Jose C
Luis O, Director General at Beach Palace, responded to this review

Dear Jose C: Thank you very much for choosing us in your last vacation to Cancun!! It is very good to see that you and your family hada a great time while staying with us!! Thanks Again and I hope we can have you back in the future very soon!! All the best Luis Ojeda general manager

Chicago, Illinois
Reviewed 22 June 2015

In mid May 2015 I stayed at the Beach Palace for my Niece's wedding. Overall, we had a wonderful stay. I had nevered stayed at any of the Palace Properties so I was excited about staying at a new resort that I heard so many positive things about. Let me break this review up into categories: Hotel: The hotel reminded...

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Helpful?
2Thank Shavelle B
Luis O, Director General at Beach Palace, responded to this review

Dear Shavelle B: Thank you very much for comming over and attending your nieces wedding, it is a pleasure to see that you and your family had a great vacation with us!! Thank you again and i hope we can have you back in the future for another Palace getaway!!! All the best Luis Ojeda General Manager

London, United Kingdom
Reviewed 21 June 2015 via mobile

I visited Beach Palace as a group of 9 in June 2015. The hotel is in a fantastic location- 25 minutes from the airport, located opposite a shopping mall and close to local nightlife ($10 taxi- 15 minute drive). The facilities in the hotel are also very good. 3 restaurants plus a buffet, a sports bar, a pool bar, a...

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Helpful?
10Thank Shyamradia
Luis O, Director General at Beach Palace, responded to this review

Dear Shyamradia: I am not sure if you were asked to give a tip to any of our waiters?? If so I have to be clear about a thing we are an all inclusive resort and that means that tips are also included, if some of our staff ask for a tip, their job is finished in taht precise momento,...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 22,608 - ₹ 55,487 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, BookIt.com, Orbitz, Hotwire, Cancelon, getaroom.com, TripOnline SA and HotelQuickly so you can book your Beach Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
675 questions
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Questions? Get answers from Beach Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean view if possible”
scamela2, 23 May 2017 | Read review
“oceanfront was great! Could enjoy entertainment from balcony if you want.”
V4034JAcindyg, 22 May 2017 | Read review
“Ocean view”
Don920, 18 May 2017 | Read review
“All their rooms are pretty good”
dragd0g64, 17 May 2017 | Read review
“Beach view”
ANNETTEW691, 13 May 2017 | Read review
5 of 5
Expedia.com
US$ 567* /night
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Booking.comUS$ 567
Bookit.comUS$ 567
Hotwire.comUS$ 567
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Prices are for 1 room, 2 adults
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