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Beach Palace

Travellers' Choice award winner
#13 of 182 Hotels in Cancun
GreenLeadersGold level
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1 room 2 adults 0 children
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Beach Palace
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5,409 Reviews from our TripAdvisor Community

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Showing 4,377: English reviews
Aberdeen, South Dakota
Reviewed 16 March 2015

I think this is our (my husband and I) 5th year to stay at Beach Palace, and it never grows old. This year, my son and daughter-in-law joined us. They had recently gone to Sandals in the Bahamas, and they said it doesn't compare to Cancun/Beach Palace, and this is their new vacation spot! The people there are so eager...

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Helpful?
Thank breezie39
Luis O, Director General at Beach Palace, responded to this review

Dear breezie39: Thank you very much for keep comming to our Beach Palace, we are always trying to improve things so your next visit is a different one!! We just love to have fans of our resort like you and your family!! See you soon!! All the best!! Luis Ojeda General Manager

New York City, New York
Reviewed 15 March 2015

This was our first time at an "all-inclusive" hotel and our first time to Cancun. We read all the great reviews online before traveling and had high expectations. Our expectations were to experience Mexico, great Mexican food, relax with nice drinks on a great beach. However, after staying there we have mixed feelings about the Beach Palace, the all inclusive...

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Helpful?
Thank gregmNY
Luis O, Director General at Beach Palace, responded to this review

Dear gregmNY: So very sorry to see that your perception didn´t fullfilled your expectations, its the first time I see a comment about our alcohol like the one you are doing... However, Thanks for your comments. Luis Ojeda General Manager

Houston, Texas
Reviewed 15 March 2015

We just got back from a 6 day vacation at Beach Palace (March 8-13) with our two daughters, ages 15 and 12. We had an INCREDIBLE vacation and LOVED Beach Palace. My daughters loved the fact that we had free wifi during our stay and even on the beach. Beach - Absolutely beautiful! We got up early and got chairs...

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3Thank canyon1211
Luis O, Director General at Beach Palace, responded to this review

Dear canyon1211: Thank you very much for your comments and great review!! I have to tell you that nothing upset me most tan having to pay for wifi when I stay in a hotel, I think is unrespectfull for guests!! so I have ever try to have the best wifi service available, on this days its a most!! I am...

Winfield, Pennsylvania
Reviewed 14 March 2015

Just returned from our vacation at Beach Palace Resort - entire staff made sure our stay was the best. Must mention several names in particular: First and foremost, the guys and gals at the Pool Bar...what a great bunch, from my favorite bartender, Fernando, and his partners, Fidel, Miguel and Noe (and Erick in the Sports Bar) to the waiters,...

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1Thank CSC1224
Luis O, Director General at Beach Palace, responded to this review

Dear CSC1224: I can see that our staff made what they know how to do better...pamper you while you were here!!! Thank you very much for choosing us in your last vacation, I will let them know that you mentioned them on this great review, I am sure that they will be so very happy to hear about it!! All...

Washington DC, District of Columbia
Reviewed 14 March 2015

My experience at Beach Palace was phenomenal. The service was exceptional and the location was incredible. Our room was spacious and we had a perfect view of the ocean. Everything about the resort - from the pools to the food - was amazing. We were met at check-in with friendly service and lovely treatment. The exceptional service never stopped. Alberto...

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Helpful?
Thank 548katherine
Luis O, Director General at Beach Palace, responded to this review

Dear 548Katherine: Thank you very much for your comments and review!!! it is great to see that Fernando and Esteban did it again!!! they are key players on this Beach Palace team and will be very happy to know that you mentioned them!! All the best for you and hope to see you in near future!! Luis Ojeda General Manager

Raynham, Massachusetts
Reviewed 14 March 2015

Stayed at Beach Palace the first week of March.. We were a party of 5 ladies and this was our fourth stay here. Location of this hotel is excellent, beach is beautiful, can walk to several shops and if you want to venture out the bus stop is out front. First, the staff is excellent. Regina and Adolpho our concierges...

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3Thank winston
Luis O, Director General at Beach Palace, responded to this review

Dear Winston: Thank you very much for your preference in this last ladies getaway!! it is a pleasure to see that you enjoyed our hospitality and service, I promise I will be working with the chef on making the best guacamole available, also, be sure that the next time you stay with us Mayan Coffe will be available all the...

Atlanta, Georgia
Reviewed 14 March 2015

Our family (2 adults, 2 kids ages 12 and 9) just returned from a great trip to Cancun/Beach Palace. A lot has already been said about this hotel on TripAdvisor, so I'll try to include things in this review that haven't already been commented on. Also, while we had a great time, there are a few cons that I need...

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2Thank Peyton N
Luis O, Director General at Beach Palace, responded to this review

Dear Peyton N: Thank you very much for a great and complete review, it has a lot of valuable information for me to work, and for all the upcomming guests to know waht to expect. I am very happy that in the end you like our jacuzzi, some people like it, some dont, but I think that for kids its...

Reviewed 14 March 2015 via mobile

Let me start by saying fantastic staff,was to get about buses taxi etc . All pools are clean and well maintained and food is ok as far as all inclusive goes. 1 disappointment for myself my room,my partner booked this for my 40th and requested a beach view on high floor and we got neither, lagoon view which isn't so...

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Helpful?
Thank jasonleesmith
Luis O, Director General at Beach Palace, responded to this review

Dear jasonleesmith: Thank you very much for your comments and review, i am sorry that you couldn´t get the room you want, I hope you could give us another chance to fullfill your expectations!! All the best!! Luis Ojeda General Manager

Lincoln, Nebraska
Reviewed 14 March 2015

This was the first time for us to visit Beach Palace (with 2 teenagers). Our room was nice, food was excellent (large portions), and the staff was excellent. At the pool, Victor was superb! Victor remembered our names, what we liked to drink/our favorite lunch, and spent time talking to us about activities and places to see in Cancun. At...

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Helpful?
2Thank Christy C
Luis O, Director General at Beach Palace, responded to this review

Dear Christy C: Thank you very much for choosing us in your last vacation to Cancun, great to see that both you and your teenagers had a wonderful time with us, sometimes people thinks that the Beach Palace is for kids mostly, but I think that teens also have a great time with us. I hope you can join us...

Austin, Texas
Reviewed 13 March 2015

As a Palace Elite member, the entire experience during February was once again great. The beach/ocean is spectacular, and the pools and daily poolside entertainment was outstanding. The jacuzzi room was excellent as well. My whole family had a ball. The amenities like the Health Spa, the outdoor grills, the Italian and Asian restaurants, and nightly free shows were a...

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Helpful?
Thank Rick R
Luis O, Director General at Beach Palace, responded to this review

Dear Rick R: Thank you very much for your great words and review, its great to have all our members happy ans satisfied, we are trying to make you fans of the Beach Palace!! Thank you very much for mentioning the staff members that made your vacation an even better one!! See you soon!! Luis Ojeda General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
If you are seeking a sensational family vacation resort look no further. A beautiful stretch of white sand, premier location in the heart of Cancun's hotel zone close to La Isla shopping and entertainment options, and the modern facilities of Beach Palace create the perfect combination for an unforgettable escape. ... more   less 

Additional Information about Beach Palace

Address: Blvd. Kukulcan Km 11.5 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 29,680 - ₹ 53,914 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Beach Palace 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Beach Palace Cancun
Beach Palace Hotel Cancun
Beach Palace Resort
Hotel Style:
#2 Business Hotel in Cancun
#3 Romantic Hotel in Cancun
#7 Family Hotel in Cancun
#12 Top resorts Hotel in Cancun
#13 On the Beach Hotel in Cancun
#13 Luxury Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Beach Palace staff and other travellers.
579 questions
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Questions? Get answers from Beach Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms are very comfortable.”
 of 5 bubbles Dmfltva, 16 Jan 2017 | Read review
“Ask for an ocean view room, 2nd floor and above. The higher the better!”
  • Morning Sun Rise!
 of 5 bubbles baezka, 13 Jan 2017 | Read review
“I think all the rooms are nice. balcony with nice bed, jacuzzi in the room. We didn't have a beach view but our lake view was awesome”
 of 5 bubbles Jonnyd, 12 Jan 2017 | Read review
“Rooms with best view are on the ocean side. High floors could see further and less noise from beach, but spend more time on elevators.”
 of 5 bubbles 938hannahs, 12 Jan 2017 | Read review
“We had a family suite - it included adjoining rooms one with a king bed and one with 2 doubles. Perfect for teenagers or young families.”
 of 5 bubbles maraleesobotka, 12 Jan 2017 | Read review
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