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Sun Palace

11.9 km from Cancun centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Special Offer
$1500 Resort Credit
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5,779 Reviews from our TripAdvisor Community

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There are newer reviews for Sun Palace
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Showing 5,069: English reviews
Boston, Massachusetts
Reviewed 30 June 2014

I stayed for a week at the end of May/beginning of June. I mistakenly thought it was adults only, rather than couples only, which was to my detriment because my significant other works in the area and I was alone quite a bit. That being said, the room was very nice as were the staff. Karina at the pool and...

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Helpful?
5Thank wendysprague29
pwinkler, General Manager at Sun Palace, responded to this review

Well, now that you know we hope to have enticed you sufficiently to make you one of our regulars. I would think that our closeness to the airport might signify a plus. Thank you for choosing us and hope to see you again soon. Best regards, pwinkler@palaceresorts.com

London, United Kingdom
Reviewed 30 June 2014

Only stayed here one night but wish it had been longer! Staff were very kind and attentive, room was fantastic. Food was absolutely excellent. We stayed here for one night and two nights at the Riu Caribe and this was 10x better in my opinion. A Beautiful hotel.

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Helpful?
2Thank Alex B
pwinkler, General Manager at Sun Palace, responded to this review

It is quite a long way from home to stay for three nights. Consider at least a week. (Although something leads me to think that you were in Mexico more days.) Thank you for your kind evaluation. I agree with you. With our best regards, pwinkler@palaceresorts.com

Reviewed 30 June 2014

My wife and I did a bit of research prior to deciding on Sun Palace for our anniversary vacation. The airport experience is not related to the resort, but quick travel tip, just keep walking out of the airport to your transportation. Everyone in the airport is trying to sell you something… Once we arrived at Sun Palace we were...

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Helpful?
4Thank Paul A
pwinkler, General Manager at Sun Palace, responded to this review

I appreciate the candidness of your review. There is always something to be learned or fixed and my guests are certainly the vehicle for this. It is very pleasing to read that essentially our services were what you expected. I also agree that if possible, Concierge is the way to go. Mainly these rooms were chosen for their views, which...

New York
Reviewed 29 June 2014

Once again our annual pilgrimage to the "adult only" Sun Palace Resort in Cancun was a most gratifying, and relaxing tropical experience. The managers and staff are so professional, friendly, and hospitable. The resort itself is exceptionally well kept and manicured. Our comfort always appeared to be a priority. Special gratitude to Managers Martin Cano, Luis, Chef E Poot, Manuela,...

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1Thank Ernestsworld
pwinkler, General Manager at Sun Palace, responded to this review

Firstly: Thank you for being Cancun supporters. It is much noted and appreciated. All the people mentioned by you will certainly be informed and will get incentive points. I have a question though: Although most of your review is dedicated to mentioning several of our staff I saw nothing which indicated that there was some kind of dissatisfaction. Yet, by...

Winchester, Virginia
Reviewed 29 June 2014

Having just returned from my second visit to the Sun within the last year, I wanted to share my thoughts in a summarized version: -great, intimate size -attentive staff -AMAZING beach and loungers -great food (sufficient variety)(my preference: Alamo, Oriental, Italian and Steak) -wonderful, clean rooms and environment -great bargain price -ability to visit other Palaces and use of credits...

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3Thank mblthomas
Bothell, Washington
Reviewed 29 June 2014

Just returned from 11 glorious days at this amazing all inclusive resort. From the moment we got there, the Sun Palace was amazing. The views, the pool, the rooms, and most importantly the staff were beyond amazing. We especially loved the Pool Entertainment Team especially Daniel.......Each day they came out with the witty comments and fun times. The pool volleyball...

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1Thank jasonentler
Las Vegas
Reviewed 29 June 2014

We stayed in the Concierge level and liked the idea of adults only. Not our first time in Cancun and knew what we wanted. The start was good, nice clean hotel, nice service. Then the promises started breaking. All of the things we wanted to do with our hotel credits were no longer available. Beware of the silver jewerly credit,...

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4Thank lmyhoff
Reviewed 28 June 2014 via mobile

Went for 10nights from the 15th of June 2014 Cancun airport customs horrible took 2 hours to get through and then they went through our luggage. Very rude airport staff throughout. Back to hotel. On arrival wife got given a flower we were then told to go to reception Had to wait 10mins before someone came to reception to see...

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4Thank Jksuperhero
Toronto, Canada
Reviewed 28 June 2014

We usually go to the Moon Palace for an excellent value in a 5 star resort, but as we were leaving the kids at home decided to try the Sun and were not disappointed. We are not members but after travelling throughout Mexico over the last 10 years, we find the value at the Palace properties hard to beat. As...

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8Thank lmcg40
Chicago, Illinois
Reviewed 27 June 2014

My boyfriend and I stayed at the sun palace for 5 nights. I picked this specific resort because it was his first time to Mexico and my 4th. The resort is gorgeous even though it is a little older. Food: amazing! Best all inclusive food I've EVER had. There was always something for us to try. I liked that they...

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3Thank Samantha F

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 28,346 - ₹ 43,455 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
666 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“upper floor are quiet with nice view”
 of 5 bubbles 54AK, 22 Feb 2017 | Read review
“Check on balcony size.”
 of 5 bubbles garymY4246NW, 20 Feb 2017 | Read review
“all rooms are excellent, presidential 123 was on the corner and offered views of the ocean, the loud pool and el alamo/quiet pool”
  • The view from room presidential 123
 of 5 bubbles gwynneth13, 19 Feb 2017 | Read review
“Ocean view - South East facing preferably. We had great views from the 3rd floor and no complaints about extraneous noise.”
 of 5 bubbles johnU934QT, 19 Feb 2017 | Read review
“we were on the 3rd floor concierge - great view!!”
 of 5 bubbles julie5128, 19 Feb 2017 | Read review
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