We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sun Palace

Save
Traveller (7768)
Room & Suite (2059)
Storyboard
Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“steak”(866 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Offers from Sun Palace
Offers & Announcements: Package Deal
Hotel deals
Offers from Sun Palace
Offers & Announcements: Package Deal
Hotel deals
Rooms
1 May2 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 7 partner sites to see rooms from US$ 538.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "20d4c69f7b794bde9c24e9fe941066d3", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152894,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[101630080],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":5,"year":2018},"checkout":{"day":2,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":538,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"20d4c69f7b794bde9c24e9fe941066d3","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":538,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":538,"highestMetaPriceDisplay":-1,"hotelName":"Sun Palace","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjIwZDRjNjlmN2I3OTRiZGU5YzI0ZTlmZTk0MTA2NmQzIiwiQUlLIjoiN2ZmZTY2NGYzMzhhNDEwZGI2NzBhOTc2NDI1MDNjODQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "01/05/2018", "checkOut": "02/05/2018", "lowestPrice": "US$ 538", "hasDates": true, "hacComplete": true, "contentIdMappings": {"101630080":"IB_Seekda_1FulNOL"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_responsive","moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_row_responsive","moduleList":[],"template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Reviews (6,498)
There are newer reviews for Sun Palace
See the most recent reviews
Filter reviews
5,714 results
Traveller rating
4,121
1,119
337
88
49
Traveller type
Time of year
LanguageEnglish
More languages
4,121
1,119
337
88
49
Show reviews that mention
All reviewsthe concierge leveloriental loungesteakel alamopablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
FilterEnglish
Updating list...
2,081 - 2,085 of 5,714 reviews
Reviewed 31 March 2015

Another great stay at Sun Palace. Totally spoilt by all the staff. Need to mention a few - Ignacio, Armando, Augustin and Umar. Great bartenders. Guest services - Erika, Nancy and by far our favourite Fernanda Rojas - an exceptionally beautiful sweet and helpful lady....More

5  Thank ShelaghW
Response from pwinkler, General Manager at Sun PalaceResponded 2 April 2015

Thank you and thank you for your feedback. This will be corrected. We have around 380 employees today at the Sun Palace. Of these probably 50 % are the unseen heroes that you so graciously mention: The stewards, maintenance, public areas, cooks, clerical, human resources,...More

Reviewed 31 March 2015

My husband and I visited the Sun Palace Hotel for our honeymoon in March 2015. On arrival staff were very helpful and we were presented with drinks and cool towels as we checked in. Check in was swift and we were then taken to guest...More

4  Thank nick243
Response from pwinkler, General Manager at Sun PalaceResponded 31 March 2015

Oh, wow, all the way from beautiful Venice, Italy. One of the most visited cities in the planet! Certainly an honor. One of the things I most hate is coming back to my room and it not being made. However, if you are in the...More

Reviewed 31 March 2015

This is by far the best service we have ever received at any resort or hotel!!! There was no way they could make us feel any more welcome or be any nicer!!! Each staff member went above and beyond and always had a smile on...More

1  Thank Vanessatuitele
Response from pwinkler, General Manager at Sun PalaceResponded 31 March 2015

We do a lot of marriages but also a lot of renewals. I cannot begin to tell you how highly we think of renewals. They happen at any time and they have a very deep significance in which a couple that has been together for...More

Reviewed 30 March 2015

The service at this resort was great, the food was awesome and our room was fabulous! We had been to Mexico before, but the previous resorts we stayed at were very average. This resort was way better than any others we stayed at. The view...More

1  Thank Ben G
Response from pwinkler, General Manager at Sun PalaceResponded 31 March 2015

We do try to be better than other resorts. Our ultimate goal is to have you return many times. This doesn't happen automatically but is the consequence of enticing you to like our resort so much that you choose it as your relaxing spot. Let's...More

Reviewed 29 March 2015

I am coming to the Sun Palace, the last two years we have been to Jamaica and Barbados and had a wonderful time. The reviews from trip advisor on this property are second to none and we can not wait in what is a very...More

2  Thank Alan L
Response from pwinkler, General Manager at Sun PalaceResponded 31 March 2015

This is fabulous! I've just answered another vow-renewal review. You know, in this day and age where traditions are undergoing severe changes-and I'm no purist or bigot-it is so nice to know that couples still cling to one another, that they are doing well and...More

View more reviews
Best Value Properties in Cancun, Mexico
See all 180 hotels in CancunSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 372 - US$ 668 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 372 - US$ 668 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Top resorts Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (7768)
Room & Suite (2059)
Pool & Beach (1630)
Dining (1050)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
Ask a question
Edward T
18 April 2018|
AnswerShow all 2 answers
Response from GM_At_HotelZone | Property representative |
Dear Edward T, Thank you so much for sharing your concerns with us, it will be a pleasure to host you at Sun Palace! Regarding your question, depending on the time of the year, the pool area gets covered by shadow around... More
1
Vote
Google Translation
Room Tips
"If going concierge level ask for 6th floor rooms 622-629 - better views. All rooms do have an ocean view but..."
Read review
"We have always booked the concierge floor which is really excellent. Private check in and lots of extras..."
Read review
"Concierge room away from main pool. The patio is well worth the extra money"
Read review
"Outstanding service!!"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing