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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
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    8/10/2017 9/10/2017
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    Traveller (7516)
    Room & Suite (1931)
    Pool & Beach (1592)
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    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (169 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Special Offer: $1500 Resort Credit
    Hotel deals
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    Rooms
    8 Oct9 Oct
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    1 room, 2 adults, 0 children
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    Reviews (6,138)
    There are newer reviews for Sun Palace
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    2,061 - 2,065 of 5,383 reviews

    Reviewed 13 December 2014

    We are enjoying our fortnight here in Cancun at the sun palace resort . The staff are really attentive , although the hotel really needs some updating in many areas. The pools are not in good condition at all and the loungers have seen better...More

    2  Thank stevewalker1955
    Response from pwinkler, General Manager at Sun PalaceResponded 16 December 2014

    You touch on a very sore spot: The paste at small areas in the pools does need fixing. The problem: Thanks to our good name, we must be closing the year at 90 % year-round occupancy. We will, at some point, when we have a...More

    Reviewed 13 December 2014

    Beach, staff, food, atmosphere; all were top notch and above what was expected. My wife and I booked our trip through Apple Vacations, told them it was an anniversary trip and this was one of their highest recommendations, and the Sun Palace did not disappoint....More

    4  Thank lbyram365
    Response from pwinkler, General Manager at Sun PalaceResponded 16 December 2014

    I must make a precision: Water sports such as the kayaks are available at Moon Palace. We used to have a marina crossing the road but it is closed now. It is federal land and the government decided not to renew our permit. (Do not...More

    Reviewed 13 December 2014

    Very impressed by the overal stay. The service was excellent, always had a drink in my hand;). We went to all the other palace resorts that are included with the all inclusive package, still thought sun palace was the best out of all of them....More

    2  Thank TD-grant
    Reviewed 12 December 2014

    I’ll start with the bad: I wanted to cancel a tour and encountered Maria at the Guest Services desk in the lobby. She told me that I had to speak with the Tour Planners. There was one at the desk next to her that was...More

    3  Thank cgerk
    Response from pwinkler, General Manager at Sun PalaceResponded 12 December 2014

    Thank you for your review. Sincerely, pwinkler@palaceresorts.com

    Reviewed 12 December 2014 via mobile

    We're just about finished with a one week vacation to the Sun Palace resort and it has been great! Excellent room, wonderful staff, great food, beautiful beach, nice activities, good vino, unlimited boat drinks, no children, what's not to like? Well worth the money. And...More

    2  Thank anthony c
    Response from pwinkler, General Manager at Sun PalaceResponded 12 December 2014

    So let me ask you, given title and comments: Where did we fail to get the fifth point? I'd be most interested as there must be something that you didn't feel comfortable with. Thank you for your kind words, Sincerely, pwinkler@palaceresorts.com

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 317 - US$ 675 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #17 Family Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Orbitz, Travelocity, Agoda, Booking.com, Hotwire, Cheap Tickets, TripOnline SA, Cancelon, Evoline ltd and getaroom.com so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7516)
    Room & Suite (1931)
    Pool & Beach (1592)
    Dining (1024)
    Hotel & Grounds (3426)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (24)
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    Ask a question
    Questions & Answers
    lynnie30
    23 September 2017|
    AnswerShow all 2 answers
    Response from pwinkler | Property representative |
    Would 8 hours a day be enough for you? Yes to your other two questions. pwinkler GM
    0
    Votes
    kevinfk
    20 September 2017|
    Answer
    Response from Concierge_Hotel_Zone | Property representative |
    Dear kevinfk, Thank you so much for getting in contact with us! Junior suites are located on the first and second floor of the building. If you requiere any further information please do not hesitate to contact me or share... More
    0
    Votes
    Google Translation
    june f
    19 September 2017|
    AnswerShow all 3 answers
    Response from Concierge_Hotel_Zone | Property representative |
    Dear june f, Thank you so much for sharing your question with us. Sun Palace is located on the km 19.5 in the hotel strip. You can easily take a bus from the public transportation system which will take you to the night... More
    0
    Votes
    Room Tips
    "Always ask for a sea view - may cost more but totally worth it."
    Read review
    "Need firmer pillows and mattress. I ordered additional pillows but they weren't firm enough."
    Read review
    "The higher floors have amazing views"
    Read review
    "Order room service, and eat on the balcony with your mate! :)"
    Read review
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