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Sun Palace

6,324 reviews
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Traveller (7608)
Room & Suite (1957)
Storyboard
Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(188 reviews)
“el alamo”(170 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
Offers from Sun Palace
Offers & Announcements: Sunny in Paradise 40% Off
Hotel deals
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,324)Write a Review
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5,555 results
Traveller rating
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1,100
334
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3,987
1,100
334
87
47
Show reviews that mention
All reviewsthe concierge leveloriental loungeel alamosteakpablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonresort creditchef's dinneractivity poolfire showdinner on the beach
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2,041 - 2,045 of 5,555 reviews
Reviewed 20 February 2015

I've been to a lot of different places over the years, but this was easily one of my favorites. The hotel is fantastic inside and out. The people working there always have a smile and took care of everything. I would recommend to anybody!

3  Thank derrick_msp
Response from pwinkler, General Manager at Sun PalaceResponded 24 February 2015

A hotel without smiles is a hospital. Thank you for your kind words, pwinkler@palaceresorts.com

Reviewed 20 February 2015

We have been Palace members for the last 10yrs, and have been to the Palace Sun numerous times. We stayed at the Palace from 1/30 - 2/9/15. We arrived with 4 other couples and was hesitant because we love the hotel so- so much. What...More

3  Thank Allen S
Response from pwinkler, General Manager at Sun PalaceResponded 24 February 2015

What can I say? I enjoy your visits very much. You know that. And so, it seems, does everyone at Sun Palace. Nice things for nice people. Thank you for returning. Be well and take care of yourselves. We will all be waiting for your...More

Reviewed 20 February 2015

We stayed at the Sun Palace in February-March 2014 and loved the beachfront property with great pool area & nice comfy beach chairs. The Adults only aspect of Sun Palace really helps make the stay relaxing! The food & drinks were good, we preferred going...More

Thank NY2AZGirl711
Reviewed 19 February 2015

I just booked a trip to Sun Palace today after reading all the amazing comments on here. I called the hotel directly and booked through Azel (i hope i'm close on the spelling) she was so helpful a did her best to get me the...More

3  Thank Daron11
Response from pwinkler, General Manager at Sun PalaceResponded 21 February 2015

Thank you for choosing Sun Palace. We do try to give an all points great service. We will do our best to offer you the greatest vacation possible. See you soon. At your service, pwinkler@palaceresorts.com

Reviewed 19 February 2015 via mobile

ok, so first a disclosure, i got a really cheap keyboard and it doesn't do caps or many punctuation symbols... so bear with me. important things to note; my girlfriend and i went to this resort for an afternoon, we were staying at an affilliated...More

2  Thank Brad B
Response from pwinkler, General Manager at Sun PalaceResponded 21 February 2015

Wish you had stayed with us. Maybe next time. Allergies have become commonplace in food service. Or better said: Allergies have now become commonly recognized and taken into account when purchasing products and producing food. It has been, to say the least, an interesting turn...More

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14074084094104111111
About
Awards & Recognition
Travellers' Choice
2017 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 413 - US$ 735 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 413 - US$ 735 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 On the Beach Hotel in Cancun
#8 Luxury Hotel in Cancun
#8 Top resorts Hotel in Cancun
#8 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7608)
Room & Suite (1957)
Pool & Beach (1608)
Dining (1032)
Hotel & Grounds (3467)
Bathroom (90)
Business Centre & Event Rooms (32)
Family and Play Areas (25)
Questions & Answers
Ask a question
Jenny1515
17 January 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Hello Jenny1515, Thank you for contacting us! It will be a pleasure! I've shared my email address with you via private message, I'm looking forward to hearing from you soon! Best regards, Ulises Sosa e-Concierge Hotel Zone
0
Votes
Brenda J
16 January 2018|
Answer
Response from GM_At_HotelZone | Property representative |
Dear Brenda J, Thank you so much for your preference in Palace Resorts! We do have our Thai Terrace restaurant where delicious sushi rolls are served a-la-carte. You can obtain further information and also our restaurant's... More
1
Vote
Room Tips
"We upgraded to concierge level and was highly satisfied"
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"Concierge all the way! We asked for high floor, corner room, got 6th floor with HUGE corner balcony!"
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"I believe all rooms faced to the ocean. The question regarding " city view " is not applicable in..."
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"Nice ocean view room"
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