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    Sun Palace

    Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
    +1 800-635-1836
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    29/1/2018 30/1/2018
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     56 people are viewing this hotel
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    US$ 658
    US$ 600
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    Traveller (7596)
    Room & Suite (1951)
    Storyboard
    Overview
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “oriental lounge” (188 reviews)
    “el alamo” (170 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Sun Palace
    Offers & Announcements: $1500 Resort Credit
    Hotel deals
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    Rooms
    29 Jan30 Jan
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
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    JPMiles / Payback Arrow
    Reviews (6,321)
    There are newer reviews for Sun Palace
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    11 - 15 of 5,552 reviews

    Reviewed 1 week ago

    We stayed at the Sun Palace and I have never felt more like a royal person in my life. On our arrival on check in we were brought 2 Margarita what a start. My ever wish was made special by the staff at this hotel....More

    3  Thank Karen M M
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 6 days ago

    Your satisfaction is our priority, I am pleased to know you had such positive experience during your stay. Thank you so much for choosing us, your confidence is sincerely appreciated. This is a Palace, so all of our patrons shall be treated like royalty. We...More

    Reviewed 1 week ago

    My husband and I decided to spend Thanksgiving week at the Sun Palace in Cancun. We had been there before and liked it so we went back again. We had a great time again! We were on the 7th floor with an ocean view. The...More

    Thank pathbunny
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

    This definitely sounds like you had a great time! Thank you for choosing us and sharing the details of your experience with us, we sincerely appreciate it. I am pleased to know our services were up to your expectations, we always do our best to...More

    Reviewed 1 week ago

    This hotel was less than we were expecting given the reviews that it got. We only found out after our arrival that the $1500 credit that we received was a scam. The prices for everything is overinflated and you are responsible for paying 16% tax...More

    1  Thank Lane1958
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

    Thank you for choosing us. It is with great concern we receive your comments, this is definitely not the experience we strive to provide for our dear patrons and we sincerely regret to know about your perception. We have shared a private message with you...More

    Reviewed 1 week ago

    Second time at the Sun Palace and they never disappoint. The hotel staff always go beyond to make sure we're comfortable and have what we need to relax. The hotel is always so clean and every room is luxurious. There are plenty of dining to...More

    Thank DanielS09
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

    We sincerely appreciate your feedback. Thank you so much for choosing us and sharing your kind comments with us. The banana rolls are definitely amazing, I totally agree with you. I am so glad to know you enjoyed of our restaurants and service, two important...More

    Reviewed 1 week ago

    Arrived on the 24th September for a 2 week stay for our honeymoon. On arrival we were given a nice cold flannel and drink and taken to our room which was beach facing but on the top floor which felt like the room was swaying....More

    1  Thank Keith T
    Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 1 week ago

    Thank you for choosing Sun Palace. We sincerely regret to know this was your perception of your recent stay, we do our best to ensure our patrons feel like home and please rest assured this is not the kind of experience we expect to provide...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Heated pool
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$ 413 - US$ 735 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Romantic Hotel in Cancun
    • #8 Top resorts Hotel in Cancun
    • #8 On the Beach Hotel in Cancun
    • #8 Luxury Hotel in Cancun
    • #8 Spa Hotel in Cancun
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 252
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Orbitz, Hotels.com, Hotwire, Travelocity, Evoline ltd, Cancelon, getaroom.com and TripOnline SA so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Cancun
    • Also Known As
    • Sun Palace Hotel Cancun ,
    • Cancun Sun Palace
    Add Photo Photos
    Traveller (7596)
    Room & Suite (1951)
    Pool & Beach (1608)
    Dining (1028)
    Hotel & Grounds (3465)
    Bathroom (90)
    Business Centre & Event Rooms (32)
    Family and Play Areas (25)
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    Ask a question
    Questions & Answers
    Dan B
    15 January 2018|
    Answer
    Response from GM_At_HotelZone | Property representative |
    Dear Dan B, Thank you so much for contacting us! Our guests staying for 3 nights or more would apply for our resort credit promotion. Resort credit is provided depending on the number of nights you stay, starting at 500... More
    0
    Votes
    Room Tips
    "Nice ocean view room"
    Read review
    "ask for a ocean view fantastic"
    Read review
    "Pick something 4th floor or above for view and privacy"
    Read review
    "get a room with an ocean view. Absolutely worth it"
    Read review
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