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Sun Palace

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5,621 Reviews from our TripAdvisor Community

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Showing 4,935: English reviews
New London, Pennsylvania
Reviewed 2 days ago NEW

After our short ride from the airport we arrived at the hotel. We were greeted at the front entrance with the Sun's hospitable staff and a nice cool cloth along with a hearty "welcome home!". Checking in was a breeze and we were off to our room. Our room was located on the 6th floor overlooking the grill area. When...

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Helpful?
2Thank wendybird62
pwinkler, General Manager at Sun Palace, responded to this review

Nothing for the best for the best! Thank you for noticing the paint-job. It was a very difficult task (finding the right painters and the right advisers for the kind of paint). Working around our guests to be a nuisance as little as possible...Took almost 3 years! And your 40th anniversary! Certainly a milestone to celebrate. Edgar, our chef and...

Hudson River Valley, New York
Reviewed 3 days ago NEW

Nice hotel, however, l used the exit stair for its convenient location and was locked inside the stair tower for almost an hour until another guest heard me banging and opened the door and let me out. All doors to the corridors from the stair had no hardware and the exit door to the exterior was locked and the bottom...

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Helpful?
1Thank krryan24
pwinkler, General Manager at Sun Palace, responded to this review

A most unsettling experience that seems to have totally destroyed your stay. My apologies. These two staircases at the outer edges to the building are for emergencies only. On the wristbands: They are intended to help the guests and keep them safe, not the contrary. Customers do pay different rates and these allocate different room types and connected services. It...

Phoenix, Arizona
Reviewed 3 days ago NEW

Sun Palace is a great vacation destination for couples. It has an upscale feel and the staff is excellent. One day I asked the buffet chef about paella, and that afternoon, he made some for us. The Italian restaurant was also wonderful. Again, very attentive staff. The individual attention they provide is something you don't always see at other resorts....

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Helpful?
Thank Mitch H
pwinkler, General Manager at Sun Palace, responded to this review

We appreciate your good comments. What you mention is the gist between choosing a larger property or not. Smaller will give you a more personal approach, like ours, if not for anything else. for numeric reasons. Naturally size has its pro's and con's: Smaller properties tend to be less grandiose and this upsets some guests. Unless you are willing to...

Santa Rosa, California, United States
Reviewed 4 days ago NEW

I've been coming back to the Sun Palace every year since Hurricane Wilma in 2005. It feels like coming home again. They retain their staff and it's always so wonderful to see them again. They move heaven and earth to make your stay as enjoyable as possible. Martin at check in is so incredible. He remembers what room I like...

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Helpful?
1Thank CindyHopper
pwinkler, General Manager at Sun Palace, responded to this review

Our reason for existing is precisely for people like you. Patrons who find Sun Palace to be what they are looking for and deciding to make us your home away from home. Only "home" in our case means no cleaning, dish-washing, bed-making or worrying about what to cook for the next meal. There is no substitute for the synergy that...

Cardiff, United Kingdom
Reviewed 4 days ago NEWvia mobile

I went to Sun Palace with a great deal of expectation having read as much as I could about the property prior to flying out. My wife had solely entrusted me with our honeymoon plans so I had a great deal of pressure resting on my shoulders for the trip to be as special as possible. Even before heading to...

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Helpful?
1Thank YodasLeftSock
pwinkler, General Manager at Sun Palace, responded to this review

I must start by saying that all inquiries to me are very welcome. They create a relationship even before the trip begins. Sometimes even before the trip is programmed. Your comments are pure gold to us. When you are in the industry of service and you are let to know that your patrons feel well served, well, that is like...

S.tahoe, California
Reviewed 5 days ago NEW

My husband and I stayed at the Sun Palace, along with 7 other couples, in November 2016, and really enjoyed it! Sun Palace is a beautiful resort in a great location. We especially liked that it is adults only. The food is wonderful, and we enjoyed their nightly entertainment. Enrique and Chocolate really make sure you have a great time!...

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Helpful?
Thank kbtahoe
pwinkler, General Manager at Sun Palace, responded to this review

Thank you and your group for choosing Sun Palace for their stay in Cancun. Family and/or friends groups are ideally set in our resort. We do not have great facilities for meetings but we certainly know how to please groups that gather for no reason at all, that is, the best of reasons: To simply revel in company that is...

Phoenix, Arizona
Reviewed 1 week ago NEW

My husband and I stayed here last week and it was our first all inclusive hotel. When we arrived, we were greeted with drinks and cold towels. We booked through Costco and originally booked a junior suite, but read reviews from people who upgraded to a Concierge Level room. We asked about it and they were about to give 30%...

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Helpful?
1Thank Jaclyn B
pwinkler, General Manager at Sun Palace, responded to this review

To say that I am in awe of your travel expertise would be an understatement. I know I am a nosy so and so. But sticking one's proboscis into everywhere sometimes renders fascinating results. As is with you. Those aurora borealis and your choice of the different dishes are just tremendous. I do thank you enormously for your kind words...

London
Reviewed 1 week ago NEW

I've just returned for a 10 day stay at this lovely hotel and will definitely heading back! Everything about the hotel is great - staff upon arrival were lovely, our room overlooking the sea was amazing, all the restaurants we ate in we had brilliant meals and the staff there are just so friendly and smiley. I don't know if...

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Helpful?
Thank clarebear69
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind comments. I must also tell you that while it grieves me not have been able to bat 100 %, your forgiving manner gave us the opportunity to learn about your bad experience whilst at the Italian the first time without taking points off your otherwise very complimentary words. This tells me that you are willing...

Reviewed 1 week ago NEWvia mobile

Arrived late afternoon after a long flight from Manchester, greeted with a cold towel and a welcoming drink for me and my partner, check in was effortless, of to find the room , first impressions wow , cases arrived 5 minutes later, shower changed and out , breakfast, lunch , and dinner was outstanding, the Thai was excellent eat there...

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Helpful?
1Thank Carl W
pwinkler, General Manager at Sun Palace, responded to this review

That's exactly how a birthday should be! In fact. that's exactly how life should be. Please allow us to thank you for the type of person you are. For not everybody is so attuned to see the good in people and places. You are very lucky and fate had it to bring you our way to give us the privilege...

Boston, Massachusetts
Reviewed 1 week ago NEW

Our first stay at Sun Palace was great ! as one of the few adults only hotels in the Palace chain, it was a nice change from the hustle and bustle of Moon Palace. the food was very good for all inclusive, although there are only four restaurants. The spa is small, but the service is extremely attentive. The beach...

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Helpful?
1Thank Maxandsambc77
pwinkler, General Manager at Sun Palace, responded to this review

Very happy to have you well taken care of! Agree with you that we are the answer to hustle and bustle. Our rooms, our views and our service is what makes us a preferred site for adult couples. Every now and then, when you need a breather we hope you will think of Sun Palace and its warmth. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 25,072 - ₹ 46,303 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
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Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 Spa Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
615 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not get a room right above the grill. When you open up your doors to the balcony, it smells like charcoal.”
 of 5 bubbles wendybird62, 9 Dec 2016 | Read review
“south end are better -”
 of 5 bubbles krryan24, 8 Dec 2016 | Read review
“All room are ocean view.”
 of 5 bubbles 612MitchH, 8 Dec 2016 | Read review
“Be nice. The staff are so accommodating.”
 of 5 bubbles CindyHopper, 7 Dec 2016 | Read review
“Room 519 has a larger balcony with a day bed!”
  • View from room 519 balcony!
 of 5 bubbles 354jaclynb, 4 Dec 2016 | Read review
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