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Sun Palace

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5,697 Reviews from our TripAdvisor Community

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Showing 4,995: English reviews
Liverpool
Reviewed yesterday NEW

Not a bad word to say about this holiday, it was incredible. Go and see the guys about booking trips, you get hotel credits and pay only tax for some of the excursions, we ended up paying maybe $1000 total for swimming with dolphins, manate and sea lions, a couple of boat trips with snorkelling, the sea turtle experience, cave...

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Helpful?
1Thank Sarah M
Tecumseh, Canada
Reviewed yesterday NEW

Stayed here for a week, there are pros and cons as with any resort. Pros: The staff are friendly and attentive. Rooms are large, clean and quiet. Cons: Ironically this hotel is called the sun palace but it is a commodity by the activities pool. If you go down to the beach, unless you have a VIP or concierge bracelet,...

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Thank M R
Berwick-upon-Tweed, United Kingdom
Reviewed 4 days ago NEW

Fantastic hotel, from the moment you arrive to the moment you leave, welcomed at reception with a nice cocktail and an ice cold towel, We were given a room which had two balconies one overlooked a run down apartment block and above a very noisy air condition plant, although good views over the lake and the other which you could...

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Helpful?
1Thank jambogaz1011
pwinkler, General Manager at Sun Palace, responded to this review

It is always our pleasure to have satisfied guests. Thank you so much for your kind remarks. Certain issues require a bit of luck. We always try to be positive abut room switches. It always pays to make certain what kind of accommodation is being offered before booking. You like to travel quite a bit and I am hoping that...

New York City, New York
Reviewed 4 days ago NEW

This adults only resort has a friendly staff, everyone from the servers to the life guard treated us well. The beach view from the hotel is amazing, I was on the eight floor. The restaurants served good food, only draw back is because it is not a bigger hotel, you will have to leave the resort to get some variety,...

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Helpful?
Thank bmason1120
pwinkler, General Manager at Sun Palace, responded to this review

We are glad you liked our resort. Some of our guests prefer to try different dishes in one of the 4 dinner restaurants as opposed to leaving the resort. Fortunately, we have 7 options in this area which you can visit under your all inclusive plan which together offer more than 40 different options and settings. The size of our...

Boston
Reviewed 4 days ago NEWvia mobile

This was the 11th trip for four sisters. Each year one person plans everything and surprises us as we're on the way. This year my one sister booked us at the Sun Palace in Cancun as she is familiar with the property and had stayed at a sister property last year. This is a well maintained property with a lot...

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1Thank CyberchickBoston
pwinkler, General Manager at Sun Palace, responded to this review

I understand this to be a satisfactory review. I am concerned, however, that the greater part of your opinion is taken by the negative part. I do apologize, of course as we do try to make yours a perfect stay. Being a smaller hotel our front desk is normally quiet. But indeed, it could be that at some point we...

Ann Arbor, Michigan
Reviewed 5 days ago NEW

This was our 4th year back to Sun Palace and we were not disappointed. We booked the concierge level rooms which I highly recommend. The ocean view was amazing from our 4th floor room and you get the beach access to the concierge level only chairs. Our waiter Jose on the beach was amazing. He kept us supplied with cool...

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Helpful?
3Thank BLCAV
pwinkler, General Manager at Sun Palace, responded to this review

It looks as though you already have favorites among the staff. It is very interesting how certain kids of my team appeal to given guests. I am very happy you found yours. Certainly, Concierge accommodations were chosen because of the best views. Other than the amenities included they are, for most of our clients that upgrade, quite a pleasing experience....

Birmingham, Alabama
Reviewed 5 days ago NEW

Sun Palace is a lovely hotel done in marble and tile. It's near the south end of the hotel zone on Kukulcan Blvd, which skirts the beach on one side and Cancun's huge lagoon on the other. We stayed in an ocean-facing "junior suite", which is a generous sized and beautifully appointed room with a king single bed. The mattress...

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3Thank geezerb0b
pwinkler, General Manager at Sun Palace, responded to this review

I must thank you for giving me a new angle on the benefits of my hotel. To be honest I had never thought of the building's configuration in the way you describe. And I find it new and refreshing! Our location has proven to be very fortunate throughout the years, especially as Cancun, as any other city, increases its traffic...

Michigan
Reviewed 5 days ago NEW

My husband and I were tremendously surprised when we arrived inside the Sun palace. The exterior was a little drab, but upon walking through the doors, we were very pleased at the quiet elegance. Smiling and helpful staff. We felt so welcomed. We've stayed at various Palace resorts over a period of 12 years, this resort was just perfect. The...

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2Thank jait345
pwinkler, General Manager at Sun Palace, responded to this review

I love that comment on how the hotel became a welcoming surprise! Indeed we do not have the grandeur of many of the area's resorts. But it is the content that matters. Our size gives us the opportunity to cater in a personal manner to our guests. Therein lies the greatness of Sun Palace. The Palace chain has always been...

Aberdeen, United Kingdom
Reviewed 6 days ago NEW

We stayed at Sun Palace over New Year 2016/17. Sun Palace is a little removed from the main hub of Cancun and therefore a bit quieter. There is a bus stop right outside though and they are brilliant value for money. 5-10 minutes takes you to La Isla shopping mall, five minutes more to Coco Bongos etc. Check in was...

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3Thank donnaj1dlh
pwinkler, General Manager at Sun Palace, responded to this review

Coming from travelers that have been around I consider your words to be lovely praise. And you take the adventure of knowing different places with utmost grace and good vibes. That is always a prime asset because when you go to unknown places you have to "hang loose" to avoid bad experiences. You do this with a penchant. NYE is...

Pittsburgh, Pennsylvania
Reviewed 1 week ago

We just returned home from our first stay at Sun Palace. It was wonderful! There is LeBlanc, and then there is Sun Palace. They have a lot of similarities. Sun Palace is slightly more down to earth and more economical, yet still a fabulous place with great people. We are so happy we decided to go there. Everyone on the...

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3Thank jbpgh
pwinkler, General Manager at Sun Palace, responded to this review

Liked your comments all the way! The way your review reads is the exact way I like my hotel to be perceived. Not cheap by any standards but not blatantly expensive, In reading your previous comments it is obvious that you like good hotels. I very much concur. If I cannot get a decent accommodation I'd rather not go. As...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 28,647 - ₹ 48,973 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Travelocity and Jetsetter so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 Spa Hotel in Cancun
#9 Luxury Hotel in Cancun
#17 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
648 questions
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Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and face out to the lagoon if you want evening sun on your balcony”
 of 5 bubbles 760sarahm, 21 Jan 2017 | Read review
“if you want a large balcony or intend on lying in the sun book a concierge level room!”
 of 5 bubbles mr653, 21 Jan 2017 | Read review
“higher rooms with an ocean view are best.”
 of 5 bubbles jambogaz1011, 18 Jan 2017 | Read review
“The pool areas fills up fast, leaving your stuff while at breakfast is recommended.”
 of 5 bubbles bmason1120, 18 Jan 2017 | Read review
“Pay the extra for the Concierge level rooms. Extra amenities & also get a special place to sit if you are going to sit on the beach.”
 of 5 bubbles BLCAV, 17 Jan 2017 | Read review
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