We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sun Palace

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 595*
US$ 559*
Great Deal
US$ 595*
US$ 595*
Compare best prices from top travel sites
and 10 more sites!
Professional photos
Sun Palace
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]}}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

5,886 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 5,170: English reviews
Start your review of Sun Palace
 Click to rate
Reviewed 2 days ago NEWvia mobile

My husband and I stayed at the Sun Palace from April 19-April 26. From the moment we landed to the moment we walked into the resort it was all smooth sailing! Check in was a breeze. Our room was not ready, however we had access to everything as they held our luggage. The hotel is very clean as was our...

 Report
Helpful?
1Thank Laura B
pwinkler, General Manager at Sun Palace, responded to this review

Today is Saturday as I read your review: What a lovely way to end a week! Thank you so much for a wonderful description of Sun Palace and how your visit fared. Those you mention are without a doubt part of the team that makes us a good choice when looking for an adult resort to take a respite from...

Nacogdoches
Reviewed 2 days ago NEWvia mobile

We received the warmest of welcomes with champagne and petit fores. Our diamond concierge,Claudia was very attentive and made a great team along with, Celic, the pool concierge. Eleuterio was an attentive server at the beach and lobby bar. We enjoyed Texas Hold 'Em in the lobby bar. The beach is beautiful. The best food was in the Thai and...

 Report
Helpful?
1Thank TravelCouple22
pwinkler, General Manager at Sun Palace, responded to this review

We appreciate your input and the favor of your visit. It is unfortunate not to have been able to make the grade as a five star experience but we now know why. We hope this will not deter you from coming back again in the near future. We will always strive for perfection. Best regards, pwinkler@palaceresorts.com

Newcastle upon Tyne, United Kingdom
Reviewed 2 days ago NEW

We have done a lot of holidays over the years & normally near the end of the holiday we start looking forward to going back home. This is our first holiday that we really did not want to leave, if we did not have kids, dogs & work waiting for us then we would have stayed another week. The room...

 Report
Helpful?
1Thank Pjf27
pwinkler, General Manager at Sun Palace, responded to this review

You know, we are very bad at bidding good-bye. If you don't want to leave I can assure you we feel the same way. It is the pain of a hotel to live with guests for a week or two, get to know them as much as they will let us and then see them return home, after sort of...

London, United Kingdom
Reviewed 4 days ago NEW

We stayed here in June 2016 and well what can I say about this place it is amazeballs from when we checked in to the time we checked out all the staff could not do enough for you. Our room was stunning absolutely beautiful it was immaculate in the cleanliness your fridge is stocked daily with all types of soft...

 Report
Helpful?
1Thank essboo
pwinkler, General Manager at Sun Palace, responded to this review

Allow me to first thank you and congratulate you at the same time for a bubbly review. Yours is a different style which I enjoyed and surely will catch the attention of anyone who reads it. It expresses feelings more than points of view as far as I am concerned. That we had the pleasure of your visit almost a...

Bishop Auckland, England, United Kingdom
Reviewed 4 days ago NEWvia mobile

We stayed here in Sept 16 and picked it for the adults only status as I wanted a childfree holiday.. we laughed one evening when told by some other couples that it's listed in other countries as 'couples only'.. but that didn't concern us. We got upgraded on arrival as I asked.. first rooms shown were inadequate but we settled...

 Report
Helpful?
2Thank Jillybean D
pwinkler, General Manager at Sun Palace, responded to this review

I don't know that we actually rate a five star review. It is my business not to delude myself and the comments you have are not what I want for my clients. We strive for perfection but do not achieve it sometimes. What I did enjoy was your comment on security. It being such a major issue today. Cancun is...

Aledo, Texas, USA
Reviewed 5 days ago NEW

Sun Palace was not our first choice when we started our search for our trip. This was a mistake on our part, we visit Cancun quite often and normally stay at another property that we know and enjoy but they were booked up for the times we were able to travel. PROS: Excellent value, we upgraded to the Concierge suite...

 Report
Helpful?
4Thank JRTart
pwinkler, General Manager at Sun Palace, responded to this review

Thank you for your kind words. That being said, we do want to be your number one choice in Cancun. We realize there are newer and bigger resorts in our neck of the woods. But I would dare say the attitude and heart of our staff has won us steadfast clients throughout the years. What we don't have we will...

Reviewed 5 days ago NEW

We were coincierage level. I wouldn't bother. All rooms are basically the same they don't even fill your ice bucket. Nobody approached me or told me where a special place to set outside was. A small roped off area on beach, but everyone sat there anyway. The sales pitch were obnoxious, I was here for R and R not to...

 Report
Helpful?
1Thank KarenR7
pwinkler, General Manager at Sun Palace, responded to this review

The center of your review I would deem as the quality of our staff. I can proudly say this sets us apart. I do worry about those points you mention as unhappy and will address them individually. Thank you for your visit and feedback. Cordially, pwinkler@palaceresorts.com

King of Prussia, Pennsylvania
Reviewed 6 days ago NEWvia mobile

We had a great trip the Sun Palace is fabulous... couldn't get better service. Our daily housekeeper was Roboan who really worked hard and was a special young man. We hope he will soon move up and be able to receive English classes, so that next year we can get to know him better. He made lovely little animals for...

 Report
Helpful?
Thank ElizabehTonyLim
pwinkler, General Manager at Sun Palace, responded to this review

Very kind thoughts on this lad who has outshined many. I too hope he will be able to profit from the several options Palace Resorts offers our staff, be it English classes or one of the many other available. Thank you for letting me know of your feelings. Yours adds to a number of comments on our house-keeping, especially Roboan...

Jeff a
Reviewed 1 week ago

My wife tana and I stayed there for 8 night, great place, met some great people from NY,Iowa, Boston and the U.K. I would give this place an 8 out 10. Hotel credits are a bit confusing, and it rained a few days, but all good and yes I would go back... loved the pool volleyball, kept me sober.... Jeff...

 Report
Helpful?
1Thank Jeff A
pwinkler, General Manager at Sun Palace, responded to this review

Your comments are proof once more of the personality of our resort. Nothing is charted. You do as you please. There are many gregarious couples who will happily enter into conversations, deep or banal, depending on the mood. And if being sociable is not in your agenda you will find an atmosphere of unobtrusiveness from the just as many who'd...

Reviewed 1 week ago

Everything was very good, there were only a couple of things. The first one being that the hotel gives you resort credit depending on the nights you stay, this credit you can use it on several things like tours, hotel spa, hotel store, etc. We decided to use our credits on a Romantic Dinner and Chichen Itza tour. The Romantic...

 Report
Helpful?
1Thank Olga G
pwinkler, General Manager at Sun Palace, responded to this review

I agree with you wholly on the issue of the tour. On that particular date a longer stay is in order and logical. As to the food, we'll have a chat with this purveyor. Your comments are of great help. Happy that for the most part your stay was good and hoping to serve you once more to provide the...

7,847 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7154)
Viewed
Dining (855)
Viewed
Pool/Beach Area (1464)
Viewed
Bathroom (88)
Viewed
Room/Suite (1100)
Viewed
View from Room (516)
Viewed
Hotel & Grounds (795)
Viewed
Family/Play Areas (24)
Viewed
Business Centre/Function Rooms (27)
Viewed
2:21
Videos (8)
Viewed
Other (2277)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (667)
Viewed
Amenities (90)
Viewed
Beach (29)
Viewed
Cold Pool (5)
Viewed
Concierge Level (59)
Viewed
Grand Level (56)
Viewed
Junior Suite Ocean View (29)
Viewed
Main Pool (22)
Viewed
One-Bedroom Presidential Suite (73)
Viewed
Dining (131)
Viewed
Second Pool (20)
Viewed
Superior Deluxe Ocean View (50)
Viewed
The Hotel (103)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (26)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (6)
Viewed
Dining (3)
Viewed
Pool/Beach Area (5)
Viewed
Other (4)
14/05/2017 15/05/2017
Hotels you might also like...
Travellers also viewed these Cancun hotels
9.6 km away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5,642 reviews
8.1 km away
Beach Palace
Beach Palace
#14 of 181 in Cancun
5,701 reviews
5.3 km away
Secrets The Vine Cancun
Show Prices
Show Prices
Show Prices
4.5 km away
Paradisus Cancun
Paradisus Cancun
#22 of 181 in Cancun
8,758 reviews
5.2 km away
Hard Rock Hotel Cancun
0.6 km away
The Westin Resort & Spa Cancun
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more   less 

Additional Information about Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 23,180 - ₹ 39,360 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Palace 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, BookIt.com, Hotwire, Travelocity, HotelsClick, Cancelon, TripOnline SA, Priceline, getaroom.com, Evoline ltd and HotelQuickly so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sun Palace Hotel Cancun
Cancun Sun Palace
Hotel Style:
#6 Romantic Hotel in Cancun
#10 On the Beach Hotel in Cancun
#10 Spa Hotel in Cancun
#10 Luxury Hotel in Cancun
#10 Top resorts Hotel in Cancun
#17 Family Hotel in Cancun
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sun Palace staff and other travellers.
703 questions
Ask a question

See all questions (703)

Questions? Get answers from Sun Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms a very nice”
Pjf27, 28 Apr 2017 | Read review
“Any there all perfect”
essboo, 26 Apr 2017 | Read review
“President room”
jeffaE6145BU, 22 Apr 2017 | Read review
“All of the are great, but we choose a suite at concierge level. Great!!”
carlospN1193DV, 21 Apr 2017 | Read review
“All of the rooms are ocean view. Some overlook the main pool/beach area, and that can be a bit noisy in the evening, but it's good/fun noise! ”
marybN8859PJ, 21 Apr 2017 | Read review
5 of 5
Elvoline
US$ 559* /night
View Deal
Booking.comUS$ 595
Hotels.comUS$ 595
TripAdvisorUS$ 595
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates