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Sun Palace

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Traveller (7914)
Room & Suite (2065)
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Overview
  • Excellent75%
  • Very good18%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“oriental lounge”(189 reviews)
“el alamo”(173 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
Additional information
Offers from Sun Palace
Special Offer: Package Deal
Hotel deals
Offers from Sun Palace
Special Offer: Package Deal
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,691)
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5,888 results
Traveller rating
4,264
1,142
341
90
51
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LanguageEnglish
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4,264
1,142
341
90
51
Show reviews that mention
All reviewsthe concierge leveloriental loungeel alamosteakpablo winklerla trattoitalian restaurantlobby baralamo restaurantroom serviceconcierge dinnerour honeymoonchef's dinnerresort creditactivity poolfire showdinner on the beach
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1 - 5 of 5,888 reviews
Reviewed 3 days ago via mobile

Words can’t describe how super special this resort made us feel during our honeymoon! There’s plenty of other resorts to choose from but this one is a must!! I’ve been to plenty of other beach resorts and hands down this is by far my favorite...More

Thank hlewong
Hotel's Favourite
Reviewed 21 October 2017

We have always been happy with our numerous stays at this hotel. Somehow, this stay was even better than ever. The staff go far out of their way to accommodate your every need. We just want to thank all the numerous managers and staff for...More

Review collected in partnership with this hotel
23  Thank Barry100085
Response from GM_At_HotelZone, General Manager at Sun PalaceResponded 23 October 2017

That's our commitment, improve everyday to ensure your next visit will be even better. Thank you for your kind comments! I am also grateful to know about the recognition you give to our staff members. Without them, we would be unable to accomplish our goals,...More

Reviewed 5 days ago via mobile

My wife and I stayed at Sun Palace June 19 to 26, 2018. We had a lovely time. We had spent the previousl week at Isla Mujeres Palace. Claudia, Sun Palace Diamond Concierge made all of the arrangements for our transfer between the two hotels....More

1  Thank Joel S
Reviewed 1 week ago

What a wonderful vacation! We stayed 12 nights at the Sun Palace for our honeymoon. We couldn't be happier with our choice of hotel. The staff were the best! Erik at the front desk was very helpful with any needs that arose during our stay....More

3  Thank Eschatar
Reviewed 1 week ago

The menus have been updated since our last visit. Overall, they were all great changes. The only negative is that we were disappointed in the reduced sushi menu at the Thai restaurant. The service and the people are FANTASTIC! Rita made breakfast a great experience,...More

1  Thank easterwood2014
View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Breakfast included
Shuttle Bus Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$ 342 - US$ 650 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 342 - US$ 650 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Romantic Hotel in Cancun
#8 Luxury Hotel in Cancun
#9 Top resorts Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Spa Hotel in Cancun
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (7914)
Room & Suite (2065)
Pool & Beach (1645)
Dining (1053)
Amenities (90)
Business Centre & Event Rooms (32)
Family and Play Areas (27)
Questions & Answers
Ask a question
Lucy C
17 August 2018|
Answer
Response from melissajones2016 | Reviewed this property |
No. BUT there are buses that go and come. It’s a straight ride
0
Votes
Room Tips
"Ocean view is well worth it!"
Read review
"It is definitely worth paying a little extra to have a seaview room. Our view was amazing!"
Read review
"The presidential sweet is worth the money and is fabulous."
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"Definitely go for 6th Floor, bigger balcony and make sure you have a Sea View"
Read review
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