We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all 177 hotels in Cancun

Iberostar Cancun

4,812 reviews
#21 of 177 Hotels in Cancun
Save
Traveller (5686)
Pool & Beach (1092)
Room & Suite (818)
Overview
  • Excellent65%
  • Very good24%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(323 reviews)
“gourmet restaurant”(175 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.0 Star Hotel
All hotel details
Rooms
5 Feb6 Feb
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$ 457.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Cancun hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "4916c7101afb4850a2545b593407bc88", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":152892,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[36853150],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":2,"year":2018},"checkout":{"day":6,"month":2,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":460,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"4916c7101afb4850a2545b593407bc88","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":461,"lowestMetaPrice":457,"additionalPartner":false,"highestMetaPriceDisplay":461,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":461,"lowestMetaPrice":457,"highestMetaPriceDisplay":461,"hotelName":"Iberostar Cancun","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":true,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjQ5MTZjNzEwMWFmYjQ4NTBhMjU0NWI1OTM0MDdiYzg4IiwiQUlLIjoiMTdkMGU1NWZjMzBjNDgwNThiMmM1MmI4NGQ2YmQ3OTIifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/02/2018", "checkOut": "06/02/2018", "lowestPrice": "US$ 457", "hasDates": true, "hacComplete": true, "contentIdMappings": {"36853150":"Expedia"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (4,812)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
There are newer reviews for Iberostar Cancun
See the most recent reviews
Filter reviews
3,345 results
Traveller rating
1,990
876
318
96
65
Traveller type
Time of year
LanguageEnglish
More languages
1,990
876
318
96
65
Show reviews that mention
All reviewsstar friendsgourmet restaurantspecialty restaurantssteaklobby barguest servicesbalcony roommagic showkids clubocean viewdinner reservationsinfinity poolentertainment staffthe main hotelwater polomain buffetevening shows
FilterEnglish
Updating list...
821 - 825 of 3,345 reviews
Reviewed 21 June 2016

The rooms were clean, the staff was friendly and entertaining, and the pool side activities were great. Ivan on the entertainment team interacts with families well and helps to keep the fun atmosphere that made Iberostar such a nice hotel for a family vacation. The...More

2  Thank bunnadawabbit
Response from Quality manager I, Quality Manager at Iberostar CancunResponded 9 July 2016

Dear guest, First of all, thank you for taking the time to give us your feedback about your recent stay with us. We really appreciate your comments it make us happy to know you had a wonderful time in this beautiful paradise. We are glad...More

Reviewed 21 June 2016

We spent 10 days at the resort in May, this was our 2nd visit. Overall Iberostar Cancun is a good family resort. I especially reccomend for families. Our trip was my husband and i (return visitor) and my sister and her husband (first time visitors...More

4  Thank 2txcruisers
Response from Quality manager I, Quality Manager at Iberostar CancunResponded 9 July 2016

Dear guest, First of all thank you for your preference in IBEROSTAR Cancun and taking the time to write your review, for us is very important your opinion we are sorry to hear that your experience with us did not live up to our usual...More

Reviewed 20 June 2016

We stayed at this Iberostar in June, 2016. The lobby is a seven story atrium that is amazing with huge copper palm trees and vines. We found the rooms though to be somewhat dated not nearly what I would consider a 5 star property. It...More

2  Thank Susan M
Response from Quality manager I, Quality Manager at Iberostar CancunResponded 9 July 2016

Dear guest, On behalf of our Management and all the staff, we want to thank you for sharing your comments about your experience with us. We are very pleased to hear you have experienced our very dedicated staff service, they will be honored to hear...More

Reviewed 19 June 2016

Overall it was a great experience. I would recommend it to friends and family. All of the help staff: waiters,bell hops, bartenders, and especially the activity directors were awesome; very friendly and helpful. The beds were comfortable, rooms were clean and the showers were good,...More

2  Thank Summerfun4us
Response from Quality manager I, Quality Manager at Iberostar CancunResponded 9 July 2016

Dear guest, Thank you very much for sharing with us your vacation experience. We are so happy to know that you had a wonderful vacation and that you enjoyed the hotel facilities, the rooms, and specially the attention from our staff. Regarding your comments about...More

Reviewed 19 June 2016 via mobile

Rooms are nice, although it looks clean, furniture is actually dusty. Personal is kind. Pool, towels and wet bar close at 7:00 and it is still sunny. Forgot my toothbrush and called to ask for one and they told me they sold them in the...More

2  Thank Car F
Response from Quality manager I, Quality Manager at Iberostar CancunResponded 9 July 2016

Dear guest, On behalf of all the hotel staff, we would like to thank you for taking the time to send us your comments on your recent vacations. Your comments are very valuable for us as it help us to provide a better service for...More

View more reviews
PreviousNext
1163164165166167669
About
Awards & Recognition
GreenLeaders Platinum level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free Internet
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$ 236 - US$ 1,020 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Cancun
#17 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$ 236 - US$ 1,020 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Cancun
#17 Romantic Hotel in Cancun
#20 Top resorts Hotel in Cancun
#21 On the Beach Hotel in Cancun
#21 Luxury Hotel in Cancun
#21 Business Hotel in Cancun
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (5686)
Pool & Beach (1092)
Room & Suite (818)
Dining (402)
Hotel & Grounds (3482)
Family and Play Areas (148)
Bathroom (50)
Business Centre & Event Rooms (30)
Questions & Answers
Ask a question
Belle365
13 January 2018|
Answer
Response from rmpmljc | Reviewed this property |
Yes they have 2 hot tubs around the pools
0
Votes
Katie A
8 January 2018|
AnswerShow all 4 answers
Response from EastlakeOpie | Reviewed this property |
I’ve been to Cancun probably 10 times or so. My advice would be, take the city bus, for a dollar per person each way. Just tell the bus driver where you want to go and he will, make an announcement to let you know where to... More
1
Vote
Tiffney H
4 January 2018|
AnswerShow all 2 answers
Response from M N | Reviewed this property |
The Star Prestige Package comes with all the best premium drinks at the hotel plus wines. It seems like a lot, but believe me it is well worth every penny! Not only do you get excellent service you are entitled to use the... More
0
Votes
Room Tips
"Try to request a room at the end of the hall, as they have larger balconies"
Read review
"If it fits your budget, splurge for a Villa room - newer, very spacious and easy access to beach/pool"
Read review
"make sure they don't upgrade you with a room with balcony and put you on construction side. ask for a..."
Read review
"I would rather staying and the main building rooms (not in the Villas) on a higher floor"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite