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Iberostar Selection Cancun

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Blvd Kukulcan Km 17, Cancun 77500 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Iberostar.com
US$ 459
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (8219)
Pool & Beach (1523)
Room & Suite (1165)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Cancún
Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#49 of 279 hotels in Cancun
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
See why so many travelers make Iberostar Selection Cancun their all-inclusive resort of choice when visiting Cancun. Providing an ideal mix of value, comfort and convenience, it offers a romantic setting with an array of amenities designed for travelers like you. Guest rooms offer amenities such as a flat screen TV, a minibar, and a refrigerator, and guests can go online with free internet access offered by the all-inclusive resort. Iberostar Selection Cancun features a concierge and room service, to help make your stay more enjoyable. The property also boasts a pool and free breakfast. If you are driving to Iberostar Selection Cancun, free parking is available. For those interested in checking out Avenida Kukulkan (2.6 mi) while visiting Cancun, Iberostar Selection Cancun is a short distance away. While visiting Cancun, you may want to try some lobster at one of the nearby restaurants, such as Harry's Cancún, Puerto Madero, or Porfirio's Cancún. We’re sure you’ll enjoy your stay at Iberostar Selection Cancun as you experience all of the things Cancun has to offer.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Golf course
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Tennis court offsite
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
Telephone
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Business
Languages Spoken
English, Spanish
7280Reviews1353Q+A100Room tips
Traveller rating
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Popular mentions
Nichole Y wrote a review Yesterday
3 contributions
There is no excuse for the lack of customer service and regard for the well being of customers at Iberostar. Hotel refused to be accountable for minor and major mishaps. Cleaning man walked in on myself and a friend without knocking or announcing himself, whilst we were completely naked. Both myself and my companion took a covid test two days prior to departure early in the am. We were informed we would receive the results same day by 5:30pm . Thank goodness we did not wait until the day before we were scheduled to leave to take a test, as we only received the results for one person that evening. By the time 5:30pm arrived, I proceeded to inquire about the other test result at the testing center, however they were closed. I then inquired about the other test thru email and received no response. In addition the test result we did receive had incorrect personal identification information which caused issues with the airline. Taxis provided by the hotel are unreliable. Staff is nice but will pretend they do not understand you when there is an issue that needs to be resolved. Grounds are nice. Service is bad. Rooms are subpar at best. The cover for one of the light switches was falling off, refrigerator didn’t get cold, mini-bar consisted of two Dos Equis and a few sodas, air condition wasn’t working correctly, and we couldn’t even keep the balcony door open because people were constantly smoking in non-smoking rooms. To add to that we got into a car wreck in one of the hotel taxis on the first night and weren’t even offered Advil to relieve the severe whiplash and facial bruising that we encountered. To make things worst the hotel staff and management was privy to all of these issues and did absolutely nothing to improve our stay or compensate us for a ruined vacation in any form or fashion. This review sounds outrageous but this horror story is indeed not made up. All in all avoid this hotel at all costs, unless you desire to have the worst vacation of your life.
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Date of stay: October 2021Trip type: Travelled with friends
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Selection Cancún
Responded yesterday
Dear guest, Thank you for choosing our Resort and for taking the time to share your feedback with us. First and foremost, we apologize for any shortfalls you may have experienced, and regarding the incident with the external cab, we hope you and your friend are doing better now. Allow us to mention that Iberostar Hotels & Resorts takes all matters relating to the safety of our guests very seriously, and we are completely committed to their well-being. Please know that our team did everything in their hands to assist you. It is important to explain that all medication and diagnoses should be prescripted and made by a certified healthcare professional, which we have on-site available 24/7 for our guests. We regret to know that our efforts did not satisfy you completely and that you had a bad impression of our service. We certainly believe that our positive reviews are a confirmation of the efforts of our staff, to offer the best experiences. Allow us to inform you that a very substantial portion of our business is repeat business. We believe that the level of repeat business that we have experienced over the years is the very best testimony to the manner in which we have cared for our guests, to their sense of comfort and safety, and to their very high level of satisfaction. Once again, we truly regret that the circumstances mentioned affected your vacation experience and your perception of our hotel. We hope that you had a safe trip back home. Kind regards, Quality Manager Iberostar Selection Cancun
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Lynne T wrote a review 14 Oct
Austin, Texas8 contributions2 helpful votes
Hotel's Favourite
We were 4 ladies on a “family girls trip”. All in all, we had a fabulous time. Our check in was a little slow and our room was not ready at 2pm, so we ate lunch at the buffet and then it was ready. Our room was very spacious and clean. We had 4 of us in one room and it really worked out fine. There was a tiny balcony (standing only) with a view of the pool and ocean. The bathroom was a little worn, but didn’t bother us at all. Our housekeeping staff did a great job of keeping us in towels and keeping the mini bar stocked. Lots of fun activities! Pool games, fitness classes, night time entertainment. All of that staff were very friendly and interacted with guests frequently. We really enjoyed Luis, who lead an Aqua Bike class in the pool (very fun) and poolside Zumba! Highly recommend both of those! The gym was small and I found it a little dated and drab. It was adequate, but only went once as it was nothing special. And lots of fitness choices from the fitness staff. We ate at the Italian restaurant, the Steak House, the Japanese Hibachi restaurant and the Mexican restaurant. Best was the Japanese, followed by the Mexican. Italian was average. Steak house disappointing. Mashed potatoes tasted like out of a box mix. Steaks not done right. Sides not very good. The buffet was okay. It was average. I didn’t lose weight, lol, but nothing was like “wow, this is delicious”. The bars was plentiful and served good drinks! Pool bar was a big hit! Speaking of the pool, it was the highlight! HUGE! Separate area for activities and kids time. The larger area in the infinity area was beautiful. Never seemed crowded at all. We took floats to use in the pool. All in all, I recommend this resort. Beautiful, friendly and very environmentally aware!
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Date of stay: October 2021
Value
Rooms
Service
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Cancún
Responded 1 week ago
Dear guest, We would like first and foremost to thank you for choosing Iberostar Selection Cancun for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home and we are so glad to know you enjoyed of a wonderful experience. We would also like to highlight that at Iberostar, through its pioneering Wave of Change movement, we work on different projects to minimize our climactic impact through initiatives that promote the importance of responsible seafood, the care of our coasts and the adoption of a circular economy. On the other hand, we thank you for sharing your observations as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences. Allow us to mention that gastronomy is one of the pillars of our establishment, we do our utmost to ensure our guest's complete enjoyment of our cuisine, nevertheless, we will relay your comments to our team for their consideration and we do thank you for your constructive critique. Thank you again for sharing this positive feedback and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Selection Cancun
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Felip C wrote a review 21 Oct
1 contribution
Great hotel and resort! I give it 5 stars because the food is truly good and the staff is friendly and professional. No actual complaints! Variety of activities, sports, pools and spots make the whole difference. Special congrats to entertainmemt staff such as Hector! Cheers !
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Date of stay: October 2021Trip type: Travelled with family
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Cancún
Responded yesterday
Dear guest, We would like first of all to thank you for your excellent review of Iberostar Selection Cancun. Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our wonderfully designed hotel, so your words confirming our success are really important to us. It is also good to know that you hold us in fond memories and we very much hope that you visit us again soon. Best Regards, Quality Manager Iberostar Selection Cancun
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Terry H wrote a review 18 Oct
Dallas, Texas214 contributions37 helpful votes
Beautiful property. We booked the presidential suite and we’re looking for a great week away. The reservation was messed up from the start. We booked for 4 adults and 3 kids. Two days before we arrive they reconfirmed 2 adults and 1 child and 2 babies. Not sure what happened with the other 2 adults. After 2 days of phone calls with no one to answer. we decided maybe we could fix it in person. But sadly no. When we arrived David at the desk was unable to correct it or get anyone above him to come to the lobby. After an hour I paid the higher fee just to get in the room. But the room was fantastic. 3000 sq ft. Large nicely decorated. But when we started to shower there was no NO WATER. What???? No water on the 9th floor. There is one AC unit each for the 2 bedrooms and 1 unit for the common area. One side the AC didn’t work at all. So we have finally been in the room for an hour and one side is hot and neither have water. Call the desk and no response. After a while I go downstairs and try to get the hotel manager to talk to. No luck. Finally Miguel the assistant to someone tried to help. Rallied the troops and the found a water pump not working and tried to repair the A/C. Remember this is the Presidential Suite. It seems like there is a lack of maintenance on everything. Then we open the refrigerator and it has a glass partially full of water frozen in the freezer missed by housekeeping. But the bottom drawer of the freezer is frozen in place. Again housekeeping missed it. So within the first 2 hours at the property they have messed up our reservation, put us in a room that had no water, 1 AC unit not working correctly. So on Wednesday they worked on the AC and water. Neither one was fixed. On Thursday they worked on the AC and the water. We did get some hot water part of the day. So progress no change on the AC. Again remember this is the best room in the property. The presidential suite. On Saturday the water was hot and had full pressure. Today they were kind enough to tell me that the two rooms were using different thermostats and I was too STUPID to know how to turn the unit to Auto. But it was fixed because they turned it to auto. Now that means the other 4 days their own staff was to STUPID to know how to set it also. But the Saturday crew was the smartest of all and now it was fixed. Sorry it was not fixed and there was still a 10 degree difference in the two rooms in the same suite. So Miguel tried his best to correct the problems but the building needs maintenance that couldn’t be preformed today. If you interested in good service and we’ll maintained property this is not the place for you. And the bad thing is I ask for the manager the first day and never has the manager reached out to me. Terry 919-606-5945. I am again asking on Monday for the manager. Who know if that person will respond
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Date of stay: October 2021Trip type: Travelled with family
Room Tip: Go somewhere else if you want a well maintained property.
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Cancún
Responded 4 days ago
Dear Guest, First of all, we want you to know that we appreciate you taking the time out of your vacation to share your comments with us. We truly regret to read about the inconveniences you describe. As you know our Deputy General Manager along with our Public Relations team have been making every effort to amend and correct any issues encountered with the only objective of making your stay as comfortable as possible. We can assure you that our main objective is that you and your loved ones enjoy of a wonderful vacation in our beautiful Resort, as you deserve. We regret that the circumstances mentioned have affected your vacation experience and your perception of our hotel. We hope that we can change your experience and turn it into a positive one. Best regards, Quality Manager Iberostar Selection Cancun
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Sydney H wrote a review 17 Oct
2 contributions
+1
we had a great experience! the food was excellent, our view was great and the staff was extremely friendly! the vanilla lattes were 10/10! jackie at the gym was extra helpful and excellent service! the bartenders josue and jaime were great! julio at the steakhouse was extremely nice as well! i highly recommend !
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Cancún
Responded 5 days ago
Dear guest, We thank you for taking the time to share this wonderful impression of your stay with us at Iberostar Selection Cancun. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts is to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Selection Cancun
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PRICE RANGE
US$213 - US$515 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar cancun hotel cancun, hilton cancun hotel, hilton golf spa resort cancun, hilton cancun resort
FORMERLY KNOWN AS
Iberostar Cancun
LOCATION
MexicoYucatan PeninsulaQuintana RooCancun
NUMBER OF ROOMS
426
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Frequently Asked Questions about Iberostar Selection Cancún
Which popular attractions are close to Iberostar Selection Cancún?
Nearby attractions include Puerto Maya Cancun (0.8 km), Playa Delfines (0.7 km), and Mayan Museum of Cancun (0.8 km).
What are some of the property amenities at Iberostar Selection Cancún?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Selection Cancún?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Cancún?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Selection Cancún?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Cancún?
Conveniently located restaurants include Restaurante Cüa, Bacoli Tratoria, and Condimento Restaurant.
Are there opportunities to exercise at Iberostar Selection Cancún?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Iberostar Selection Cancún have an airport shuttle?
Yes, Iberostar Selection Cancún offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Iberostar Selection Cancún?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Iberostar Selection Cancún?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Iberostar Selection Cancún offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.