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Iberostar Cancun

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#17 of 183 Hotels in Cancun
Certificate of Excellence
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Iberostar Cancun
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3,952 Reviews from our TripAdvisor Community

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Showing 2,849: English reviews
Slinger, WI
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed yesterday NEW

Recently went back to this Hotel after four years. Most of the place was the same except for minor changes we noticed. Although the rooms were good, you could notice that they were not kept up as much. We received a room over looking the new construction, but they were very accommodating on switching us to the other side. Always... More 

Helpful?
Thank gregoryLH
United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

Absolutely beautiful trip. Club members (not promoting this!) and our concierge was Edira and he was most helpful. The restaurant food was great, the buffets were good, the infinity pool overlooking the ocean is breathtaking. I do always tip, not sure if everyone does, but definitely get better bar service when you do. Regarding the Club-Buyer Beware. Make sure you... More 

Helpful?
1 Thank Peg M
Calgary, Canada
1 review
Reviewed 3 days ago NEW via mobile

November 25 just before 2 am my boyfriend and I were laying in bed with all of the lights off, we had our curtains open. Now the craziest thing happened just before two, an intense light came out of no where lighting up everything in a blueish white tone. It was so bright it illuminated everything we could see the... More 

Helpful?
Thank justineh8901
Surrey, Canada
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 days ago NEW

I've tried to include little details to provide a thorough review. Hope this helps people and I don't come off as a picky whiner LOL. Common spaces are beautiful and well kept. The lobby is magnificent, and floral scented. If the hotel is full, there can be a bit of a wait for the elevators, and if you're up high... More 

Helpful?
1 Thank Alaycia1981
Cairo, Egypt
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 days ago NEW

It was a brilliant vacation in so many aspects....Best part of it, are the staff working over there...They are hard working, friendly, and really helpful........ The facility itself is huge and very pleasant with a lot of amenities in an excellent shape......Rooms were very good, but not 5 stars as the rest of the hotel...Also, the specialty restaurants were always... More 

Helpful?
Thank TamerDesouky
Level Contributor
1 review
Reviewed 4 days ago NEW via mobile

You will not be disappointed. This is our 3rd trip to Mexico, our first to this resort. We traveled with our 10 year old and 6 year old and they loved every minute. The star friends really work hard all day and all night to make sure everyone is having a great time. They really deserve a lot of credit,... More 

Helpful?
Thank jjlovers
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

We came here as a couple aged 23/22. As we walked into the resort the smell of the lobby area was so fresh, something you can't describe unless you were there. Pros: Cleanliness - the hotel is immaculate inside and out, you won't see a drop of litter anywhere. Outside the grounds are kept exceptionally maintained. Staff - you won't... More 

Helpful?
1 Thank Hzek
Dyer, Indiana
1 review
Reviewed 6 days ago NEW via mobile

Beautiful resort with a wonderful staff!! Everyone we encountered was so very nice.. the Star Friends kept everyone entertained with activities all day long, and put on great shows at night. We traveled with my 8 year old and he was busy all day long with sports and trying new things they offered. He decided to try the kids club... More 

Helpful?
Thank jjacks0379
Montreal, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW

Pros and Cons: Excellent beach - big surf and awesome beach. Service throughout the hotel was exceptional even at whichever pool you chose- and there are many. So was the cleanliness - spotless everywhere. Great daytime activities, easy to book dinner reservations and fun lobby bar. The rooms need upgrading - we upgraded to a beachfront villa and though the... More 

Helpful?
Thank Christine L
Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

The hotel was as the pictures show. Beautiful, clean and well-kept. We had an ocean view with the Prestige package. That started off with an issue because it wasn't in the reservation. Gerardo Rivera helped check us in and work with the Miami reservation office to resolve. This package is nice because you have a butler on the beach. I... More 

Helpful?
Thank dlqb5779

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Iberostar Cancun

Address: Blvd Kukulcan Km 17, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 16,978 - ₹ 44,866 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Cancun 4*
Number of rooms: 426
Reservation Options:
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Also Known As:
Iberostar Cancun Hotel Cancun
Hilton Cancun Hotel
Hilton Golf Spa Resort Cancun
Hilton Cancun Resort
Hotel Style:
#4 Family Hotel in Cancun
#16 Top resorts Hotel in Cancun
#17 On the Beach Hotel in Cancun
#17 Romantic Hotel in Cancun
#17 Luxury Hotel in Cancun
#22 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Cancun staff and other travellers.
648 questions
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Questions? Get answers from Iberostar Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher the room the better”
 of 5 bubbles gregoryLH, 4 Dec 2016 | Read review
“No, they all have views of the ocean. The rooms are all basically the same.”
 of 5 bubbles PegM344, 2 Dec 2016 | Read review
“Ask to be away from the construction”
 of 5 bubbles Alaycia1981, 1 Dec 2016 | Read review
“All rooms are ocean view but aim for a high floor with pool view as well”
 of 5 bubbles TamerDesouky, 1 Dec 2016 | Read review
“Upgrade to balcony”
 of 5 bubbles 430christinel, 29 Nov 2016 | Read review
5 of 5
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