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The Westin Resort & Spa Cancun

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The Westin Resort & Spa Cancun
The Westin Resort & Spa Cancun
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2,929 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Resort & Spa Cancun
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Showing 2,418: English reviews
NYC
Reviewed 8 September 2013

What's good: Location, Spacious property, Free Valet Parking, Free Ocean view upgrade (SPG member), Rooms, Bath, cleanliness, helpful concierge staff (Monica), Bell desk staff, food, beach, pools (ok), facilities, room service What's not so good: Front desk staff (need to be a bit more responsive), leaking corridors on 4th floor, ongoing construction by pools, repairs to the 4th floor rooms...

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Helpful?
2Thank KR_NYC2013
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for taking the time to share your thoughts, we will be sure to extend your comments to Monica as well as the rest of our team who’s made an impact on your stay. On another note, let us apologize for the noise; we are currently working on short term soft rehabilitation of the property. We hope...

Charlottesville, VA
Reviewed 8 September 2013

We wanted to stay on the Island, and this was a four star with an unbelievable price - about 70 dollars. The hotel has a bar, a pool, a restaurant, and a very nice staff (including the concierge, who helped us find a great last-night-of-trip restaurant. By Cancun standards, however, the facilities are dated - water stains on walls, lamp...

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Helpful?
1Thank Rob003
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for sharing your comments, although you’ve made some observations we’d like to clarify that there might have been some confusion, the hotel is fully covered with Wi-Fi however a use per day fee does apply. Our guests are also welcome to use complimentary Wi-Fi in our main lobby. We appreciate your feedback as this helps us...

Jerusalem District, Israel
Reviewed 4 September 2013 via mobile

Rooms are comfortable, those facing the sea have the advantage of the sound of the waves. Installations are good, particularly the spa. The staff is very friendly and helpful. the only con is the charge for internet in the room.

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Helpful?
Thank Juan B
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for sharing your experience with us, for future reference internet in the lobby is free of charge, come mingle next time! The Lobby bar is just a few steps away! Kind regards!

Kent, Washington
Reviewed 3 September 2013

This place needs some updating, but the turtle and staff experience trumps the accommodations!! The staff was outstanding! From the valet to activities coordinator, everyone was outstanding! If you visit first week in August you will experience the releasing of baby turtles and be able to see mother turtles come on to the beach at night and lay hundreds of...

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Helpful?
2Thank KKscarff
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear guest, How exciting it is to learn that you were able to participate in the baby turtle release! It is definitely a touching experience. On another note, thank you notifying us regarding issues experienced via email, we will certainly address this issue in order to better serve you and our guests. Lastly, let us recommend you our Royal Beach...

Chicago, Illinois
Reviewed 3 September 2013

We only stayed here one night and got a deal for our room, so although the room was not really up to the standards of other Westin hotels I have stayed at, it was okay. Service - the bellperson who took our luggage to our room was very chatty and friendly, so that was a plus. There is a concierge...

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Helpful?
1Thank violetcraze
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear guest, We appreciate your feedback; it is unfortunate that we did not live up to your standards. We are happy to learn that our staff was helpful and welcoming and that you were able to enjoy these magnificent views of the Caribbean including time under the beach palapas. Once again thank you for sharing your feedback and we hope...

rhode island
Reviewed 1 September 2013

i recently spent a week at my time share..the club regina, right next door to the Westin. we ate most of our meals there, used the gym daily, and stayed at their pool/beach.The waiters, spa people, and general staff could not have been nicer. also, the food in the restaurants while not amazing, was good. the facility.....awful!! It is in...

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Helpful?
2Thank cleonardo
Mexico City, Mexico
Reviewed 28 August 2013

Good hotel with nice facilities. Amazing maintenance overall, whether you stay in remodeled or in "old" rooms. Check-in service is very good (Eduardo did a good job). Hotel perfect to rest and it's located walking distance from the bus stop for hotel zone and downtown. Hotel located at the beginning of the hotel zone strip and close to the airport....

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Helpful?
1Thank BsTraveler007
New York City
Reviewed 26 August 2013 via mobile

If you don't mind having Westin appear in your photos because it's etched into the window glass, and if you survive eating in the terrible Hot Stone concept restaurant then the rest isn't so bad. Lovely beach, very nice personnel in all service areas. Good bed and bedding. Nice bathroom that I saw too much of from the horrible dinner....

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Helpful?
Thank make-more-art
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear guest, Thank you for your comments, we are very sorry to hear about your experience. Trust that situations such as the one mentioned is uncommon and we do hold routine safety checkups. On a positive side thank you for mentioning the great service offered by our staff and comfort quality. Once again thank you for your comments, we will...

San Francisco, California
Reviewed 24 August 2013

Clean hotel. Very sterile/boring facility -- nothing but stucco and beach. Boring and useless pools (unless you just want to hang out at the pool bar). Barely any greenery. Some of this is simply Cancun -- not my kind of place One negative thing particular to the hotel -- very noisy. Mornings start at 7am listening to the staff chatting...

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Helpful?
Thank BayAreaFamilyUS
MargelyC, Social Media Coordinator at The Westin Resort & Spa Cancun, responded to this review

Dear guest, It is unfortunate to learn about your experience, trust that we will address the issues mentioned in order to better our quality of service. We would also like to invite you to visit again in the near future and experience many activities we have to offer ranging from delicious culinary events to Mayan retreats from our Heavenly Spa....

Brooklyn, NY
Reviewed 20 August 2013 via mobile

The hotel is nice , but a bit outdated. Checkin The checkin process took about 10minutes. We arrived at about 240pm and was told the room was still not ready. After a few what?!  What you mean?!  We were upgraded to an ocean view room. Cool!   Rooms The rooms are old and could use an upgrade. The phone is...

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Helpful?
1Thank Cra8zy

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Lounge endlessly at our glorious private beaches and four outdoor pools. Pamper yourself at the luxurious Heavenly Spa by Westin™. Or pick up the pace with countless water sports, plus tennis, golf, a top-notch gym, and fascinating local tours and day trips. ... more   less 

Additional Information about The Westin Resort & Spa Cancun

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 8,939 - ₹ 20,431 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Resort & Spa Cancun 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Hotel Cancun
Westin Cancun
The Westin Resort Spa Cancun
Cancun Westin
Hotel Style:
#37 Luxury Hotel in Cancun
#43 Spa Hotel in Cancun
#46 Top resorts Hotel in Cancun
#51 On the Beach Hotel in Cancun
#52 Romantic Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort & Spa Cancun staff and other travellers.
279 questions
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1 month ago

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Questions? Get answers from The Westin Resort & Spa Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is either a lagoon or ocean view. Most rooms do not have a balcony.”
 of 5 bubbles frankiekSeattle, 18 Feb 2017 | Read review
“ocean view”
 of 5 bubbles NGraeff9942, 12 Feb 2017 | Read review
“We had an ocean view room, which was nice”
 of 5 bubbles hollieh490, 8 Feb 2017 | Read review
“Ocean side has beautiful views. First floor has arched tall ceilings.”
  • Looking out towards outside door.
 of 5 bubbles ossiemoore, 4 Feb 2017 | Read review
“choose the beach side for a little extra money”
 of 5 bubbles COPOLO63, 29 Jan 2017 | Read review
5 of 5