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Hyatt Ziva Cancun

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Hyatt Ziva Cancun
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2,971 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Ziva Cancun
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Showing 2,456: English reviews
Reviewed 2 days ago NEWvia mobile

My family and I had an awesome vacation here. It's very clean, well staffed, and everyone is so welcoming. I spent most of my time at one of the pools where our server, Salvadore, did an exceptional job. He kept bringing us drinks and was always very nice to us. All the restaurants we ate at were very good. The...

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Helpful?
Thank Clara G
Niskayuna, New York
Reviewed 2 days ago NEWvia mobile

I went to the Hyatt Ziva with my family and 4 others. The highlight of vacation was a server by the pool named Irma. She was always around asking if we needed anything and was always glad to get us a new drink. She was great. Jacob was also great. He anticipated when we needed a drink and got us...

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Thank tgregory4
Niskayuna, New York
Reviewed 2 days ago NEWvia mobile

I stayed at Hyatt Ziva and was so awesome. Irma my server by the pool was the best I would go back just to see Irma, Jacob was a great server as well, food was great and so much to do. I would recommend the Rivera Golf course it was 30 minutes from hotel and course was challenging and fun....

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Thank NachoNut
Boston, Massachusetts
Reviewed 3 days ago NEW

My husband and I vacationed in Cancun at Hotel Ziva Resort at the end of January with two other couples and had such a memorable trip! The resort was beautiful, the staff were more than friendly, and the food options were delicious. Our favorite days were spent on the beach, lounging in our double decker cabana that we rented for...

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Helpful?
Thank tchapbus
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear tchapbus, It is a true pleasure to learn that we were able to exceed your expectations during your recent stay with us. Thank you for your kind words regarding our associates and the exceptional service they provided you with. We will be honored to welcome you back soon. Sincerely, with the Service from the Heart Alexandre de Brouwer General...

Grand Rapids, Michigan
Reviewed 3 days ago NEW

Just returned from a fabulous 5 night stay. I have visited 11 other all inclusives in this area and the Hyatt Ziva quickly and easily surpassed all of the others! Far and away the best resort that I have ever been to. There is something for everyone at this fabulous resort. Stunning views, top notch service, wonderful food and excellent...

Review collected in partnership with Hyatt Hotels
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3Thank kimberlygE2287YB
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear kimberlygE2287YB, Thank you for this magnificent feedback, we sincerely enjoyed reading it. It is delighting to learn that you had an exceptional stay, enjoying all that Hyatt Ziva Cancun has to offer. We are glad that you liked the exceptional service provided by our dedicated associates like Alejandra, Nora, Beatriz and Salvador. Also, we are grateful to read that...

Reviewed 3 days ago NEW

I want to commend the entire hotel staff for their fantastic service - it really is a treat and compensates for so many things. Special shout out to Daniel (poolside waiter), Carlos (poolside waiter), Carlos (poolside towels) and Elizabeth and Lidia - the 4 hand massage therapists at the Zen Spa. All of these people have provided such incredible service...

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1Thank Travis M
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Travis M, Thank you for being our guests, and for sharing your feedback with us. We are committed to provide all of our guests with our Service from the Heart, and we are thankful that you recognized our efforts to do so. Thank you for your recognition of Daniel, Carlos, Carlos, Elizabeth and Lidia, your comments will allow me...

Reviewed 3 days ago NEW

Extra care given to our needs. Our fish was baked in foil with vegies every night. Sofia and Ceasar in the Mercado room were great for their attention and understanding. Also,Jose in the Mexican restaurant who told us that Tequila is kosher.

Review collected in partnership with Hyatt Hotels
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2Thank rosalie w
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear rosalie w, Thank you for choosing us as your host and for taking the time to write your feedback. We are happy to hear that you had a great stay and that our associates made sure all of your needs got catered. We look forward to welcome you back soon. Sincerely, with service from the Heart Alexandre de Brouwer...

Trooper, Pennsylvania
Reviewed 3 days ago NEW

Review collected in partnership with Hyatt Hotels
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1Thank dilellam
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

King of Prussia, Pennsylvania
Reviewed 3 days ago NEW

We just returned from four nights at The Hyatt Ziva in Cancun. The resort is gorgeous. We were upgraded to Club Level and it was amazing. There is delicious food in the Club Lobby throughout the day, which my kids loved. The rooms had two spacious double beds and an amazing view of the beach and pools. The shower was...

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1Thank christine52930
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear christine52930, Thank you for staying with us, and for taking your time to share your experience with us. We are grateful for your comments; it is great to hear that you enjoyed your stay, and that you liked your accommodation, service provided to you, restaurants and food. Please accept my apology for the inconvenience you had at Casa del...

Reviewed 3 days ago NEWvia mobile

Had a wonderful family vacation at Hyatt ziva. Had a great amount of stuff to do for kids and of course they loved the candy store! Staff was excellent including Carlos the waiter at the pool and Carlos who took care of the towels and set up at the pool. Both were awesome and super accommodating. Also, Pamela in the...

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Helpful?
Thank Stephanie S
HyattZivaCancun, General Manager at Hyatt Ziva Cancun, responded to this review

Dear Stephanie S, First of all, thank you for taking the time to share your feedback on TripAdvisor. We are thrilled to hear you had a great stay, and that you enjoyed excellent service provided by our associates, restaurants, spa and activities. We look forward to welcome you back soon. Sincerely, with service from the Heart Alexandre de Brouwer General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way. ... more   less 

Additional Information about Hyatt Ziva Cancun

Address: Blvd. Kukulcan, Manzana 51, Lote. 7 | Zona Hotelera, Cancun 77500, Mexico (Formerly Dreams Cancun Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 24,134 - ₹ 52,614 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Ziva Cancun 4.5*
Number of rooms: 547
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Hyatt Hotels Corporation and Travelocity so you can book your Hyatt Ziva Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dreams Cancun Resort & Spa
Dreams Hotel Cancun
Dreams Cancun Hotel
Camino Real Cancun
Dreams Cancun Mexico
Cancun Dream Resort
Dreams Resort Spa Cancun
Cancun Dreams Hotel
Dreams Resort Cancun Mexico
Hotel Style:
#7 On the Beach Hotel in Cancun
#7 Top resorts Hotel in Cancun
#7 Luxury Hotel in Cancun
#7 Spa Hotel in Cancun
#31 Romantic Hotel in Cancun
#33 Family Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Ziva Cancun staff and other travellers.
592 questions
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Questions? Get answers from Hyatt Ziva Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Consider paying for an oceanfront room in pyramid tower (5th floor view is best)”
 of 5 bubbles josefn152, 26 Feb 2017 | Read review
“ocean view!”
  • view from our room
 of 5 bubbles BonVoyageByBrittany, 25 Feb 2017 | Read review
“Quiet floors”
 of 5 bubbles fernandomY6455VV, 20 Feb 2017 | Read review
“Top floor has the best views of beach!”
 of 5 bubbles ervino972, 19 Feb 2017 | Read review
“Go for the Turquoize Tower if your budget allows. The rooms are really awesome.”
 of 5 bubbles BernieH733, 18 Feb 2017 | Read review
5 of 5