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Blvd. Kukulcan, Manzana 51, Lote. 7, Cancun 77500 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
53 people are viewing this hotel
Hotel direct offer!Book Direct for the Lowest Rates
US$ 762
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Free cancellation until 14/12/21
US$ 782
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Free cancellation until 14/12/21
Official Site
US$ 752
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Free cancellation until 14/12/21
Booking.comUS$ 901
eDreamsUS$ 782
TravelocityUS$ 782
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (11123)
Pool & Beach (2315)
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What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Cancun
Updated 15/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 279 hotels in Cancun
2021 Travellers' Choice Best of the Best
Located on a spectacularly scenic peninsula - surrounded by ocean on three sides - and designed in a tranquil village-like setting, Hyatt Ziva Cancun connects guests to the natural beauty of Cancun's coast with several unexpected delights along the way.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Valet parking
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
Hotel links
Special Offer:Book Direct for the Lowest Rates


Full view
85Good for walkers
Grade: 85 out of 100
28Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
10925Reviews1499Q+A100Room tips
Traveller rating
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Popular mentions
derekm31189 wrote a review Yesterday
2 contributions
My wife and I were planning on going to the Hyatt Ziva to sit by the pool for three days and do little else. We were shocked and surprised to find that we ended up wanting to do SO much that we didn't do nearly as much lounging as we would have liked! With so many restaurants, pools, bars, and activities we found ourself really wishing we had had more time to take in all the events and feel like we could genuinely enjoy all of the resort. The options here were amazing. The restaurants were all fantastic and super attentive to my wife's Gluten Allergy. All the waitstaff were amazing but shout out to Oliver at Bar Del Mar, Ricardo and Julien and Habeneros and the Mercado, and Jesus at Moongate for being super amicable and incredibly friendly. While the fitness challenge with Jorge and Carlos left us very, very sore the next day it was well worth it and a great way to start the moring. I just wish it was more than twice per week! The spa itself is an amazing, but I felt the prices were a LITTLE too high for the service I received. My wife had an excellent time and had no complaints at all, so it may have just been an offday for the therapist. Overall, if you're looking for a fun, relaxing vacation where you'll never be bored. Hyatt Ziva is the place!
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
Sleep Quality
achanat1 wrote a review Jul 2021
New Hartford, New York7 contributions9 helpful votes
Hotel's Favourite
I stayed at the Hyatt Ziva in Cancun for 5 nights as a wedding guest. This trip and stay was outstanding from the moment I arrived in the shuttle. The staff is exceptional and willing to do whatever it takes to accomodate you. There was so much to do - from the pools, to the ocean, to the dolphin exhibit, you were never bored. I would stay here again if I return to Cancun.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Sleep Quality
3 Helpful votes
tbarnum12 wrote a review 21 Oct
Akron, Ohio1 contribution
Everyone was very friendly, always smiling, and always willing to help! Everything was so clean and well kept up with, and even the beds were made everyday by the time I came back to my room. I would definetly stay here again!
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
Sleep Quality
Trip type: Travelled on business
Panispawis wrote a review 21 Oct
6 contributions1 helpful vote
I will caveat this with this is our first experience at a family friendly all inclusive resort and our baseline expectations may have been higher based on our visit to a more expensive all inclusive pre-parent days. We didn't make sure that the kids club could cater to our 1 year old (our fault) but the rooms aren't so baby-proofed with all the sharp corners either. The kids menu is pretty straight forward with the cheese burgers, fries and chicken tenders. Although, they were always dry and tough, my 2 year old nephew basically ate scrambled eggs for the majority of the time we were there. We also did an all-inclusive thinking that on days where the kids needed to be in the room more than outside, the room service would be a great option but it was actually significantly worse than the restaurants on the property and had a very limited menu. The room minibar was also lacking great options, they even ran out of different juice boxes half way through our 4 night stay. The snacks included 1 each of plain potato chips, peanuts, a local fruit rollup and oreos...this was not what I was expecting. I was very much looking forward to our first family vacation and this was unfortunately a let down. They also were not great at explaining what was on the menu at the restaurants in terms of beverage offerings, when you ask what they have, there is no menu and they ask you what you want and will just reply that they do or dont have. The staff was great, I just think they didn't have enough people nor enough resources to go above and beyond and that might be ok.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
Sleep Quality
Cindy3489 wrote a review 21 Oct
Hendersonville, Tennessee3 contributions1 helpful vote
We were accompanied by another couple. The lady accidentally dropped the tablet that is in the room for ordering room service. When she informed the butler of this incident, he told her that she would have to pay $100 to have the screen repaired. He also informed her that if she didn’t it would be taken out of the housekeepers pay. This is very disheartening and put a damper on our whole week. This is part of running a business Hyatt! DO BETTER!☹️
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Date of stay: October 2021Trip type: Travelled as a couple
US$299 - US$722 (Based on Average Rates for a Standard Room)
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Dreams Cancun Resort & Spa
MexicoYucatan PeninsulaQuintana RooCancun
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Frequently Asked Questions about Hyatt Ziva Cancun
Which popular attractions are close to Hyatt Ziva Cancun?
Nearby attractions include Palazzo Cancun (0.4 km).
What are some of the property amenities at Hyatt Ziva Cancun?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Cancun?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Cancun?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Cancun?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hyatt Ziva Cancun?
Conveniently located restaurants include La Joya, Restaurant Le Basilic, and Hacienda el Mortero.
Are there opportunities to exercise at Hyatt Ziva Cancun?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hyatt Ziva Cancun have an airport shuttle?
Yes, Hyatt Ziva Cancun offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Cancun offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hyatt Ziva Cancun?
Many travellers enjoy visiting Zona Arqueologica El Rey (7.8 km) and Scorpion’s Temple (3.4 km).
Does Hyatt Ziva Cancun have any great views?
Yes, guests often enjoy the harbour view available here.