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The Ritz-Carlton, Cancun

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#5 of 181 Hotels in Cancun
Certificate of Excellence
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The Ritz-Carlton, Cancun
The Ritz-Carlton, Cancun
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2,516 Reviews from our TripAdvisor Community

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There are newer reviews for The Ritz-Carlton, Cancun
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Showing 2,218: English reviews
Atlanta, Georgia
Reviewed 17 July 2014

My husband and I just back from Cancun. The hotel is nice but what we liked the most were the people that work in there they are so sweet ,kind and honest very hard workers. I forgot my rings on the bed the maid placed them on the night table. Before I have my rings stolen from my room in...

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1Thank MarielSant
DownEast and Acadia Maine, Maine
Reviewed 17 July 2014

this plase is where to hang out for New Years eve. We have stayed here three times around the that Holiday. They have a great beach party with a dance floor over the sand beach with cocktails. The food here is delicious.

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1Thank mysl65
Boston, MA
Reviewed 13 July 2014

My guest and I stayed here for two nights with Club Level accommodations July 9 thru 11. Upon arrival, I can tell you that I don't think my own Mother has ever greeted me so warmly!! Once we passed the gated security, the treatment I received made us feel like celebrities. We arrived a bit before check in but it...

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5Thank SNP1000
London, United Kingdom
Reviewed 11 July 2014

Stayed here for 2 nights and loved my room, balcony, the view of the Caribbean Sea, the staff are ever so friendly, polite and helpful. It surprised me that the wifi is not included as standard especially in this day and age. However, a lovely treat to myself and thoroughly enjoyed it.

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1Thank Penny C
Venice, California
Reviewed 10 July 2014

we have a wonderful stay at the ritz. even though some of the reviews gave us a pause, but the hotel was fantastic. yes, there were a couple of facility issues, but the service was excellent, the attention to detail was much appreciated. yes, food is expensive at the hotel but it was pretty good. we had dinner at the...

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3Thank abitofsun
Reviewed 10 July 2014

After missing the ferry to the island we were stuck without a room for the night. We checked into the Ritz and I did not want to leave. It was perfect. The staff was so professional, and attentive to everything we needed. We decided to swim at 12 because it had been a long day and a maintenance worker went...

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3Thank erin n
Potomac, Maryland
Reviewed 8 July 2014

This hotel is a bit strange – the staff is very welcoming and sincere which you expect from a Ritz Hotel. Out stay was ok but I had expected a better experience from the hotel. It is an old hotel with a strange set up. I suspect that Ritz did not build it but rather bought and renovated many years...

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5Thank RR22RR
Nora R, Executive offices at The Ritz-Carlton, Cancun, responded to this review

Thank you for taking time to share your experience and observations about our hotel. I'm glad to see that overall you enjoyed our service as well as the warmth Mexican hospitality of our Ladies and Gentlemen. Your feedback is much appreciated; I was sorry to hear about the inconveniences with the Internet connection and the confusing bottle water offered in...

Austin, Texas
Reviewed 8 July 2014

I am at a lucky stage I life where I have my choice of hotels. I tend to favor high end brands because as someone still heavily engaged in working, when I shut down I don't want to lack for much. That means I want to feel like I lack for nothing by way of service. The staff and management...

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2Thank cashnickerson
New York City, New York
Reviewed 8 July 2014

Just returned yesterday from four days at the Ritz. I can honestly say the property, staff and service is some of the best, or the best I have ever experienced. We had a one bedroom, two bath suite (renovated) ocean front. Really beautiful. I rented a cabana on the beach for the entire stay. Four of us were travelling. One...

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2Thank genomecop
Houston
Reviewed 8 July 2014

I'll start with the obvious: stepping into the lobby is like stepping back in time to the glam of the 80's. Pink and black marble, crystal chandeliers, mirrored brass, wooden antiques. "The 80's called and they want their hotel back." However, in my opinion it's more welcoming than the cold chrome and glass of some of it's more modern neighbors....

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6Thank Jennifer S

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Minutes from many lively and leisurely attractions, our Cancun hotel resort features 363 guestrooms overlooking the sea, a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. ... more   less 

Additional Information about The Ritz-Carlton, Cancun

Address: Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Price Range: ₹ 21,147 - ₹ 84,785 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Cancun 5*
Number of rooms: 363
Reservation Options:
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Also Known As:
Ritz-Carlton Cancun Hotel Cancun
Cancun Ritz Carlton
Ritz Cancun
Hotel Style:
#5 Top resorts Hotel in Cancun
#5 Spa Hotel in Cancun
#5 Luxury Hotel in Cancun
#5 On the Beach Hotel in Cancun
#9 Family Hotel in Cancun
#9 Romantic Hotel in Cancun
#21 Business Hotel in Cancun
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Cancun staff and other travellers.
98 questions
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Questions? Get answers from The Ritz-Carlton, Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room number 6022 is a front ocean view and near one of the the elevators”
 of 5 bubbles enriquee737, 21 Mar 2017 | Read review
“away from the lobby”
 of 5 bubbles CruisingOn, 20 Mar 2017 | Read review
“Ask for an ocean view”
 of 5 bubbles Y4373VTlisap, 19 Mar 2017 | Read review
“The extra for an ocean front room is definitely worth it!”
 of 5 bubbles rxmarsden, 17 Mar 2017 | Read review
“Oceanfront means "front on view" of ocean. Ocean view gives a side view but plenty of ocean is seen. No "bad rooms".”
 of 5 bubbles gregfG2986NL, 17 Feb 2017 | Read review
5 of 5