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    The Ritz-Carlton, Cancun

    Retorno del Rey #36 | Zona Hotelera, Cancun 77500, Mexico
    Hotel website
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    Savings alert: 12% below average rate
    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$ 558
          US$ 354
          Great Deal
          US$ 558
          US$ 558
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
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          Overview
          • Excellent78%
          • Very good15%
          • Average4%
          • Poor2%
          • Terrible1%
          Travellers talk about
          “club level” (352 reviews)
          “club grill” (153 reviews)
          Free Wifi
          Parking
          Breakfast Buffet
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Babysitting
          Private Balcony
          5.0 Star Hotel
          All hotel details
          Offers from The Ritz-Carlton, Cancun
          Special Offer: Save up to 30% & more
          Hotel packages
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          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
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          Reviews (2,714)
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          There are newer reviews for The Ritz-Carlton, Cancun See the most recent reviews

          981 - 985 of 2,714 reviews

          Reviewed 21 March 2015

          As a technology analyst covering the global tech scene, I get the chance to stay in some very nice hotels around the world, including those by the Ritz-Carlton chain of hotels. Overall, my stay was good, but not great, an averaging of great, good and...More

          10  Thank Pat M
          Response from Marco O, Manager at The Ritz-Carlton, CancunResponded 26 March 2015

          Dear Pat, thank you very much for the great feedback provided in your property review and thank you for mentioning the details of your wonderful service experiences, such as the hotel concierge going above and beyond, our pool and beach services with private cabañas and...More

          Reviewed 21 March 2015

          Having previously stayed at the fabulous JW Marriott Cancun a short walk and having always felt at home at other Ritz Carlton resorts, we were disappointed with the mediocre room quality, substandard housekeeping, and uneven service during our 5-day stay at the Ritz Carlton Cancun...More

          8  Thank Kytothai
          Response from Marco O, Manager at The Ritz-Carlton, CancunResponded 26 March 2015

          Dear Mr. Kytothai, Thank you very much for taking the time to send us such great and detailed feedback about your recent stay at our property. This valuable information is crucial for us to continue to progress in our journey to meet and exceed our...More

          Reviewed 19 March 2015

          I recently just went here for a short vacation. From the start the service is phenomenal! There was only one maid I encounter that did not greet me or say hello, everyone else always had a smile and wanted to know how they can help...More

          3  Thank honeymooner1030
          Reviewed 18 March 2015

          We travel to Cancun at least 2 times a year and sometimes 3. We love the Ritz in February because they heat the pool to about 85*. You can spend the afternoon in the water and not get cold. This is a rare find in...More

          3  Thank mrhover
          Reviewed 18 March 2015

          We couldn't have been happier with our stay at the Ritz in Cancun. We smoked Partagas on the balcony area near the bar (available for sale in the hotel), ate desserts and drank a delicious port at night, sipped piña coladas on the beach... Everything...More

          4  Thank Stephanie P
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          About
          Awards & Recognition
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Breakfast Available
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$ 270 - US$ 865 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #3 Top resorts Hotel in Cancun
          • #3 Luxury Hotel in Cancun
          • #3 On the Beach Hotel in Cancun
          • #3 Spa Hotel in Cancun
          • #9 Family Hotel in Cancun
          • #9 Romantic Hotel in Cancun
          • #21 Business Hotel in Cancun
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 363
          • Reservation Options
          • TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotwire, Orbitz, Priceline, Ctrip TA, Travelocity, TravelUp, Hotels.com, TripOnline SA, Cancelon, Evoline ltd, HotelQuickly, getaroom.com and Hotel.de so you can book your The Ritz-Carlton, Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Cancun
          • Also Known As
          • Ritz-Carlton Cancun Hotel Cancun ,
          • Cancun Ritz Carlton ,
          • Ritz Cancun
          Add Photo Photos
          Traveller (1785)
          Room & Suite (463)
          Pool & Beach (335)
          Dining (212)
          Hotel & Grounds (1104)
          Bathroom (24)
          Family and Play Areas (6)
          Business Centre & Event Rooms (2)
          Nearby
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          Nearby Attractions
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          Questions & AnswersAsk a question
          SantaBarbaraCaLizzie
          Can anyone tell me about the cost of the food at the restaurants? And are there many good restaurants nearby? Is is easy to walk from this hotel to other restaurants--like on a walking path, or is it a busy road? Thanks!
          20 June 2017|
          Answer
          Response from Chicalecia | Reviewed this property |
          The Hotel offers a nice little restaurant by the pool areas with a beach view. The food is good didn't find it too expensive, but it is the Ritz so you might find some meals expensive. They also have these nice romantic... More
          1
          Vote
          Jason C
          Hi- looking to book a trip during football season. Does the resort get NBC? Biggest game of year for my team during the time I wanted to book.
          18 June 2017|
          Answer
          Response from trav8169 | Reviewed this property |
          I noticed Miami based stations. Can't recall if NBC was one of them though.
          0
          Votes
          dkc111
          Hello, I was wondering if cigar-smoking is allowed on the property as I am a cigar smoker and would like to plan ahead; I do not want to offend anyone with the smell of cigar smoke but would like to know. I also would prefer not to have to stand in a corner of an area for an hour or two to smoke a cigar either. Thanks in advance.
          7 June 2017|
          Answer
          Response from Kathi L | Reviewed this property |
          I don't believe you can smoke inside the hotel in the common areas, but it did not seem to be a issue outside by the pool, etc. On one of our evenings, they had a girl selling cigars at a table inside. She was very... More
          1
          Vote
          Room Tips
          "We were on the fifth floor, ocean view. Could hear the ocean but not the pool!"
          Read review
          "Club level offers great food, quiet floors, and extremely attentive staff."
          Read review
          "All rooms have phenomenal view - try higher floors."
          Read review
          "All the rooms are ocean view or ocean front."
          Read review
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